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Manager Global Service Desk Jobs (NOW HIRING)

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Maintain and improve Global Service Desk procedures and documentation. * Execute and track ... Manage projects and documentation from initiation through completion. * Collaborate with ...

TEKsystems

Service Desk Technician

Carrollton, TX · On-site

$24 - $25/hr

... management systems. • Collaborate with vendors to resolve remote partner office issues. • ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Sims Limited

Global Help Desk Manager

Chicago, IL · On-site

Position Summary Sims Limited is seeking a highly motivated and service-oriented Global Help Desk Manager to lead end-user support operations across Australia, New Zealand, and North America. This ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in Glenview, IL. The successful candidate will be ...

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AVP- IT Service Delivery

El Paso, TX · On-site

$180 - $240/hr

The role oversees End User Services, Global Service Desk, IT Asset & Lifecycle Management, ITSM processes, Workplace Technology Services, Service Governance, ServiceNow adoption, and continuous ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX

$191K/yr

The role oversees End User Services, Global Service Desk, IT Asset & Lifecycle Management, ITSM processes, Workplace Technology Services, Service Governance, ServiceNow adoption, and continuous ...

BigCommerce Pty.

$108 - $162/hr

The Senior Manager, Global Services, is responsible for leading Global Service Managers supporting the Advertising Channel within the Global Services organization. This role oversees team performance ...

New

Sonoma Consulting Inc.

IS Service Desk Analyst

Glenview, IL

$20.25 - $27.50/hr

Company Description Sonoma Consulting is one of the fastest growing Global IT Consulting and ... We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a ...

BigCommerce Pty

$108 - $162/hr

The Senior Manager, Global Services, is responsible for leading Global Service Managers supporting the Advertising Channel within the Global Services organization. This role oversees team performance ...

New

ICF

Service Desk Manager

Washington, DC · Hybrid

ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...

ICF

Service Desk Manager

ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...

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Manager Global Service Desk information

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How much do manager global service desk jobs pay per year?

As of Sep 3, 2026, the average yearly pay for manager global service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does a Manager Global Service Desk do?

A Manager Global Service Desk oversees the operations of a company's IT service desk teams across different regions or countries. They are responsible for ensuring high-quality technical support, establishing service standards, and managing staff performance on a global scale. Their role includes streamlining processes, resolving escalated issues, coordinating between different regions, and implementing best practices. They also monitor service metrics, manage resources, and contribute to overall IT strategy to ensure seamless support for users worldwide.

How does a Manager Global Service Desk typically coordinate with international teams to ensure consistent IT support standards?

A Manager Global Service Desk often collaborates closely with IT teams across various regions to align on service protocols, escalation procedures, and performance metrics. This involves regular virtual meetings, unified ticketing systems, and standardized documentation to maintain consistency. Managing time zones, cultural differences, and varying local regulations can be challenging but is essential to provide seamless, 24/7 support. Effective communication and leadership skills are key to fostering collaboration and ensuring all teams adhere to global service standards.

What are the key skills and qualifications needed to thrive as a Manager Global Service Desk, and why are they important?

To thrive as a Manager Global Service Desk, you need strong leadership abilities, IT service management knowledge (often supported by a bachelor's degree and ITIL certification), and experience overseeing technical support teams. Familiarity with service desk platforms like ServiceNow, ticketing systems, and incident management tools is typically required. Excellent communication, problem-solving, and cross-cultural collaboration skills help foster team performance and customer satisfaction in a global environment. These skills and qualities are crucial for ensuring consistent, high-quality IT support across diverse regions and time zones.

How much do managers of the global service desk make?

Managers of the global service desk in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. They often oversee IT support teams, implement service management tools, and require strong leadership and technical skills.

What is the role of a Manager Global Service Desk?

A Manager Global Service Desk oversees the delivery of IT support services across multiple regions, ensuring efficient incident resolution, service quality, and customer satisfaction. They coordinate teams, implement processes, and utilize tools like ITSM platforms to manage support operations and meet organizational goals.

What cities are hiring for Manager Global Service Desk jobs?

Cities with the most Manager Global Service Desk job openings:

What are the most commonly searched types of Global Service Desk jobs?

The most popular types of Global Service Desk jobs are:

What states have the most Manager Global Service Desk jobs?

States with the most job openings for Manager Global Service Desk jobs include:

Manager Global Service Desk jobs near you
Infographic showing various Manager Global Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Admin

PSA BDP

Houston, TX • On-site

Other

Retirement

Re-posted 4 days ago

PSA BDP rating

7.6

Company rating: 7.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Job Title
IT Service Desk Admin
Education
Associate Degree
Location
Houston - Houston, TX 77032 US (Primary)
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Type
Permanent
Job Description
About PSA BDP:
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Position Summary
Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible for maintaining documentation, supporting audit readiness, and ensuring compliance with organizational policies and procedures.
Key Responsibilities
  • Maintain and improve Global Service Desk procedures and documentation.
  • Execute and track compliance tasks, controls, and audit-related activities.
  • Create, review, and update IT policies, procedures, and standards.
  • Assist with Microsoft Intune administration, device management, and endpoint security.
  • Support IT security initiatives, remediation efforts, and compliance requirements.
  • Manage projects and documentation from initiation through completion.
  • Collaborate with stakeholders to support operational and compliance objectives.
  • Work independently while managing multiple priorities in a fast-paced environment.

Exemption Type
Non-Exempt (Hourly)
Job Requirements
Qualifications
Required
  • Experience in IT support, Service Desk operations, compliance, or endpoint management.
  • Familiarity with Microsoft Intune and Microsoft 365 environments.
  • Knowledge of IT compliance, security controls, and governance requirements.
  • Strong organizational, communication, and documentation skills.
  • Ability to manage multiple priorities with strong attention to detail.

Preferred
  • Knowledge of Microsoft Intune.
  • Experience in creating technical documentation, policies, and procedures.

Core Competencies
  • Technical Expertise
  • Compliance Awareness
  • Problem Solving
  • Communication
  • Accountability
  • Organization and Planning
  • Continuous Improvement
  • Teamwork
  • Attention to Detail

Education & Experience
  • Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role.

Please note: There is no relocation or immigration assistance associated with this opening.
Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.
Please visit our website: www.bdpinternational.com
*** This is a great opportunity to advance your career! Come join our growing BDP team!***
BDP International - The Employer of Choice
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What PSA BDP employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About PSA BDP

Sourced by ZipRecruiter

Industry

Transportation and warehousing

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1966

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