P osition Overview The Global Service Desk Manager is responsible for leading and overseeing enterprise IT Service Desk operations supporting employees across the U.S., Mexico, Europe, and Asia. This ...
P osition Overview The Global Service Desk Manager is responsible for leading and overseeing enterprise IT Service Desk operations supporting employees across the U.S., Mexico, Europe, and Asia. This ...
The Global Service Desk Operations Manager is responsible for the leadership, strategy, and operational excellence of Service Desk functions across all global locations. This role ensures consistent ...
The Global Service Desk Operations Manager is responsible for the leadership, strategy, and operational excellence of Service Desk functions across all global locations. This role ensures consistent ...
The Global Service Desk Operations Manager is responsible for the leadership, strategy, and operational excellence of Service Desk functions across all global locations. This role ensures consistent ...
The Global Service Desk Operations Manager is responsible for the leadership, strategy, and operational excellence of Service Desk functions across all global locations. This role ensures consistent ...
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, highquality IT support across regions and ...
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, highquality IT support across regions and ...
Global ITSM Manager
Teaneck, NJ · On-site
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, high-quality IT support across regions and ...
Global ITSM Manager
Teaneck, NJ · On-site
Position Details The Global Service Desk Manager is accountable for leading a single, integrated global service desk organization, delivering consistent, high-quality IT support across regions and ...
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
New
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
New
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
New
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
New
This role oversees the ServiceNow platform, global service desk operations, executive support, ITSM processes, service governance, automation, experience management, and performance accountability as ...
This role oversees the ServiceNow platform, global service desk operations, executive support, ITSM processes, service governance, automation, experience management, and performance accountability as ...
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Quick apply
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
If eligible, the benefits available for this temporary role may include the following: • Medical ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Service Desk Engineer
Columbia, MD · On-site
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
Service Desk Engineer
Columbia, MD · On-site
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
Lead a team of technology professionals to provide global service desk services for the Brooks organization. * Champion a customer obsession mindset in your team and across the organization. * Build ...
Lead a team of technology professionals to provide global service desk services for the Brooks organization. * Champion a customer obsession mindset in your team and across the organization. * Build ...
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to ...
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Quick apply
Service Desk Analyst
$18 - $20/hr
... global company and add to their resume. They are also willing to look at candidates that have ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Service Desk Analyst
$18 - $20/hr
... Career A global organization is growing its internal IT Service Desk team and is seeking ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Service Desk Analyst
$18 - $20/hr
... Career A global organization is growing its internal IT Service Desk team and is seeking ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Service Desk Analyst
$18 - $20/hr
... Career A global organization is growing its internal IT Service Desk team and is seeking ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Quick apply
Service Desk Analyst
$18 - $20/hr
... Career A global organization is growing its internal IT Service Desk team and is seeking ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
MANTECH seeks a motivated, career and customer-oriented Global Service Desk Network Administrator III to join our team in Virginia Beach, VA. This position is on-site 5 days a week. Responsibilities ...
MANTECH seeks a motivated, career and customer-oriented Global Service Desk Network Administrator III to join our team in Virginia Beach, VA. This position is on-site 5 days a week. Responsibilities ...
Temporary Global Service Desk information
See salary details
$8.65 - $11.32
6% of jobs
$11.32 - $13.99
9% of jobs
$14.79 is the 25th percentile. Wages below this are outliers.
$13.99 - $16.65
31% of jobs
The median wage is $17.04 / hr.
$16.65 - $19.32
25% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.32 - $21.98
5% of jobs
$21.98 - $24.65
9% of jobs
$24.65 - $27.32
5% of jobs
$27.32 - $29.98
4% of jobs
$29.98 - $32.65
1% of jobs
$32.65 - $35.31
1% of jobs
$35.31 - $37.98
2% of jobs
$8
$20
$37
How much do temporary global service desk jobs pay per hour?
As of Jul 31, 2026, the average hourly pay for temporary global service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.
What cities are hiring for Temporary Global Service Desk jobs? Cities with the most Temporary Global Service Desk job openings:
What are the most commonly searched types of Global Service Desk jobs? The most popular types of Global Service Desk jobs are:
What states have the most Temporary Global Service Desk jobs? States with the most job openings for Temporary Global Service Desk jobs include:
Job description
Position Overview
The Global Service Desk Manager is responsible for leading and overseeing enterprise IT Service Desk operations supporting employees across the U.S., Mexico, Europe, and Asia. This role provides operational leadership for a 24x7, follow-the-sun Service Desk delivered through an outsourced support provider, with a strong emphasis on service quality, operational governance, and continuous improvement.
This position requires a hands-on, execution-oriented leader who thrives in a structured corporate environment and effectively balances day-to-day operations, vendor accountability, process discipline, and clear communication with IT leadership and business stakeholders.
Essential Duties and Responsibilities:
- Own day-to-day operations of a 24x7 global Service Desk, ensuring consistent, reliable support across all regions.
- Manage incidents, service requests, escalations, and major incidents within Jira Service Management; serve as the primary escalation point for critical and high-impact issues.
- Monitor and report on service performance against SLAs, KPIs, and customer satisfaction metrics.
- Lead governance of the outsourced Service Desk provider, including staffing, coverage, service quality, and contractual compliance.
- Conduct regular operational reviews with vendors, focusing on performance trends, risks, and continuous improvement actions.
- Coordinate closely with internal IT teams (Infrastructure, Security, Applications) to ensure seamless end-to-end support.
- Define, maintain, and continuously improve Service Desk processes aligned with ITIL best practices.
- Administer and optimize Jira Service Management, including workflows, automation, queues, and reporting.
- Drive improvements in first-contact resolution, backlog reduction, knowledge management, self-service, and automation.
- Provide clear, concise operational reporting to IT leadership and communicate service performance, risks, and improvement initiatives to business stakeholders.
- Support audits, compliance requirements, and internal IT governance processes.
Qualifications:
Required Qualifications
- 8+ years of experience in IT support or service management.
- Prior experience managing a global or multiregion Service Desk.
- Handson experience with Jira Service Management.
- Proven experience managing outsourced or managed service providers.
- Strong understanding of ITIL processes (Incident, Request, Problem, Knowledge).
- Strong communication skills and comfort operating in a structured corporate environment.
Preferred Qualifications
- ITIL Foundation or higher certification.
- Experience supporting complex, enterprise IT environments.
- Experience driving measurable service improvements through data and metrics.
Work Environment:
- Physical & Social Setting:
- Hybrid: A mix of office and remote work.
- Work Conditions: choose from one of the following options:
- Physical Demands: Ability to sit and use a computer for extended periods. Ability to lift up to 5 pounds.
- Work Hours: Standard business hours
- Travel Requirements: Willingness to travel up to 10% (or as needed) for client meetings, industry events, or team gatherings.
#LI-Hybrid
About Formerra
Sourced by ZipRecruiter
Industry
Plastics product manufacturing
Company size
201 - 500 Employees
Headquarters location
Romeoville, IL, US
Year founded
2022