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Help Global Service Desk Jobs (NOW HIRING)

Corning

Global Service Desk Manager

Corning, NY · On-site

$106K - $146K/yr

You can help connect the unconnected, drive the future of automobiles, transform at-home ... for a Global Service Desk Leader to lead service desk operations across North America, Latin ...

Teladoc

Global Service Desk Specialist II

Lewisville, TX · On-site

$30 - $31/hr

At Teladoc Health, you are empowered to bring your true self to work while helping millions of ... Position Summary Under the direction of the Manager, Global Service Desk, the Global Service Desk ...

Blue Origin

Global Service Desk level I

Huntsville, AL · On-site

As a Global Service Desk Technician, their scope will include providing technical support to ... Proven track record working in an enterprise-level technical helpdesk or desktop support role for ...

Sims Limited

Global Help Desk Manager

Chicago, IL · On-site

Position Summary Sims Limited is seeking a highly motivated and service-oriented Global Help Desk Manager to lead end-user support operations across Australia, New Zealand, and North America. This ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

... Global Fortune 500. We have an exciting career opportunity for a highly motivated Service Desk ... Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average ...

Sims Limited

Global Help Desk Manager

Chicago, IL · On-site

Position Summary Sims Limited is seeking a highly motivated and service-oriented Global Help Desk Manager to lead end-user support operations across Australia, New Zealand, and North America. This ...

Sonoma Consulting Inc.

IS Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

Company Description Sonoma Consulting is one of the fastest growing Global IT Consulting and ... Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... Career A global organization is growing its internal IT Service Desk team and is seeking ... This opportunity is ideal for candidates with technical training, help desk internships, customer ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

We delight in helping our customers execute their digital vision. Big projects or small, Halo Group ... Global Service Desk team located in our Glenview, IL office. The successful candidate will be ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Maintain and improve Global Service Desk procedures and documentation. * Execute and track compliance tasks, controls, and audit-related activities. * Create, review, and update IT policies ...

Bristol Bay Native Corporation

$50 - $70/hr

We help our customers leverage technology and operate with total confidence in their technology ... Vista Global Solutions (VGS) is looking for a qualified Information Technology (IT) Service Desk ...

New

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

... Career A global organization is growing its internal IT Service Desk team and is seeking ... This opportunity is ideal for candidates with technical training, help desk internships, customer ...

BDP International

IT Service Desk Admin

Houston, TX · On-site

$60 - $80/hr

Maintain and improve Global Service Desk procedures and documentation. * Execute and track compliance tasks, controls, and audit-related activities. * Create, review, and update IT policies ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

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How much do help global service desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help global service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What cities are hiring for Help Global Service Desk jobs?

Cities with the most Help Global Service Desk job openings:

What states have the most Help Global Service Desk jobs?

States with the most job openings for Help Global Service Desk jobs include:

Help Global Service Desk jobs near you

Global Service Desk Manager

Corning

Corning, NY • On-site

$106K - $146K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Corning rating

8.3

Company rating: 8.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers

Job description

Requisition Number: 74982

The company built on breakthroughs. 
Join us.   

                                                                          

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. 

How do we do this? With our people. They break through limitations and expectations- not once in a career, but every day. They help move our company,and the world, forward. 

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.  

Come break through with us. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

Are you a strategic IT support leader who knows how to build high-performing global teams and modernize the employee support experience? We're looking for a Global Service Desk Leader to lead service desk operations across North America, Latin America, EMEA, and APAC.

In this role, you'll drive the evolution of the Service Desk from a traditional support model into a modern digital support organization and trusted enterprise front door. You'll lead regional teams, improve global consistency, and help expand the use of self-service, knowledge management, automation, and AI to deliver faster, smarter, and more scalable support.

Key Responsibilities

What you'll do

  • Lead regional Service Desk leaders and teams to deliver consistent, high-quality 24/7 support across the globe
  • Drive operational excellence while balancing global standards with regional business needs
  • Transform the Service Desk into a modern, omni-channel digital support function
  • Advance shift-left strategies through self-service, knowledge-centered support, automation, virtual agents, and AI-enabled tools
  • Use metrics, dashboards, and reporting to improve service performance, customer satisfaction, and operational decision-making
  • Strengthen knowledge management practices to improve reuse, consistency, and resolution speed
  • Partner with Technology Operations and key stakeholders to identify opportunities, solve problems, and implement sustainable improvements
  • Ensure Service Desk operations align with security, compliance, and regulatory requirements across regions

What success looks like

  • Better employee support experiences and higher customer satisfaction
  • Stronger performance against global service metrics and commitments
  • Increased self-service adoption and measurable value from automation and AI
  • Improved consistency, efficiency, and scalability across regions
  • A resilient, continuously improving global support model
Experiences/Education - Required
  • Bachelor's degree in IT, Business, Computer Science, or equivalent experience
  • 8+ years of experience in IT service management or support operations, including leadership of global or multi-region teams
  • Proven success leading Service Desk, IT support, or employee support operations in a complex enterprise environment
  • Experience driving transformation and operational improvement initiatives
  • Strong knowledge of ITIL, service management frameworks, and global operating models
  • Experience with shift-left strategies, self-service, knowledge management, automation, and process improvement
  • Hands-on experience with enterprise ITSM platforms, ideally ServiceNow
  • Strong analytical and leadership skills, with the ability to influence stakeholders across functions and regions
Experiences/Education - Desired
  • ITIL certification
  • Experience in shared services or enterprise service management environments
  • Familiarity with AI-enabled support tools, workflow automation, and digital support initiatives
  • ServiceNow or continuous improvement certifications

This position does not support immigration sponsorship.  

The range for this position is $106,458.00 - $146,380.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.

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