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Help Global Service Desk Jobs in Illinois (NOW HIRING)

Sonoma Consulting

IS Service Desk Analyst

Glenview, IL · On-site

$20 - $27.25/hr

IS Service Desk Analyst Sonoma Consulting is one of the fastest growing Global IT Consulting and ... Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

... Global Fortune 500. We have an exciting career opportunity for a highly motivated Service Desk ... Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average ...

Sonoma Consulting

Service Desk Analyst

Glenview, IL · On-site

$20 - $27.25/hr

We delight in helping our customers execute their digital vision. Big projects or small, Halo Group ... Global Service Desk team located in our Glenview, IL office. The successful candidate will be ...

Sonoma Consulting Inc.

IS Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

Company Description Sonoma Consulting is one of the fastest growing Global IT Consulting and ... Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average ...

Sonoma Consulting Inc.

Service Desk Analyst

Glenview, IL · On-site

$20.25 - $27.50/hr

We delight in helping our customers execute their digital vision. Big projects or small, Halo Group ... Global Service Desk team located in our Glenview, IL office. The successful candidate will be ...

Trinity Health

Service Desk Analyst (Hybrid)

Naperville, IL · On-site

$30.48 - $45.72/hr

Service Desk Analyst The Service Desk Analyst is responsible for support of all IHA standard end ... At least three years of experience as a Help Desk Technician, End User Support Administrator, or ...

1872 Consulting

Senior Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Requirements * 3 years of experience with Service Desk or Help Desk Support * 3+ years of experience supporting Windows-based computers, including Microsoft Windows 10 * 3+ years of experience ...

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...

The Bradford Group

Mgr., IT Service Desk

Niles, IL · On-site

Our global organization consists of several business divisions ranging from jewelry, apparel, to ... IT Help Desk environment * Excellent written and oral communication skills * Outstanding ...

Sabert

Help Desk Technician

Chicago, IL · On-site

$19.75 - $26.50/hr

The Help Desk Technician provides support and services to programs, departments, internal and external users. This includes ensuring the effective implementation and use of technological systems and ...

1872 Consulting

Service Desk Analyst

Chicago, IL · Hybrid

$21.25 - $28.75/hr

Service Desk Analyst Location: Chicago Work Location: Hybrid Method - 3 days onsite/2 days WFH Salary: $100-130k (+ bonus + profit share) Reports to: Head of Infrastructure and Support Company ...

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Help Global Service Desk information

What are the key skills and qualifications needed to thrive as a Help Global Service Desk professional, and why are they important?

To excel as a Help Global Service Desk professional, you need strong troubleshooting abilities, familiarity with IT support protocols, and often a relevant IT certification such as CompTIA A+ or ITIL Foundation. Proficiency in ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge of operating systems is typically required. Exceptional communication, patience, and problem-solving skills set top performers apart in this customer-facing role. These skills ensure efficient issue resolution, high user satisfaction, and reliable IT service delivery across global teams.

What are some common challenges faced by professionals working at a Help Global Service Desk, and how can they be managed?

Professionals at a Help Global Service Desk often encounter challenges such as managing high volumes of support requests from diverse time zones, addressing language or cultural differences, and troubleshooting issues remotely. Successfully navigating these challenges requires strong communication skills, adaptability, and effective use of ticketing and collaboration tools. Building technical expertise and staying updated on global company policies also help in providing consistent support, while teamwork and knowledge-sharing with colleagues ensure efficient problem resolution.

What is a Help Global Service Desk?

A Help Global Service Desk is a centralized support function that provides technical assistance and troubleshooting for users across different parts of an organization, often spanning multiple countries or regions. It handles IT-related queries, incidents, and service requests, ensuring that users receive timely support regardless of their location. This global approach helps standardize processes, streamline communication, and provide consistent service quality around the world.

Is CSR an entry level job?

A Customer Service Representative (CSR) role at a Help Global Service Desk is typically considered an entry-level position, often requiring minimal prior experience. It usually involves basic communication skills, problem-solving, and familiarity with help desk tools, making it accessible to those starting their IT or customer service careers.

What is the difference between Help Global Service Desk vs Help Desk Technician?

AspectHelp Global Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGlobal, multi-location, 24/7 supportOffice-based, local or remote support
Employer & IndustryLarge corporations, IT service providersSmall to medium businesses, IT support firms

The Help Global Service Desk typically handles support across multiple locations and time zones, requiring advanced certifications and broader scope. Help Desk Technicians focus on local or specific user issues, often with less complex responsibilities. Both roles require strong customer service skills, but the Global Service Desk involves more coordination and technical expertise.

What are popular job titles related to Help Global Service Desk jobs in Illinois? For Help Global Service Desk jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Help Global Service Desk jobs in Illinois look for? The top searched job categories for Help Global Service Desk jobs in Illinois are:
What cities in Illinois are hiring for Help Global Service Desk jobs? Cities in Illinois with the most Help Global Service Desk job openings:
Help Global Service Desk jobs near you
IS Service Desk Analyst

IS Service Desk Analyst

Sonoma Consulting

Glenview, IL • On-site

$20 - $27.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IS Service Desk Analyst

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India.

Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients.

Job Description

We have an exciting career opportunity for a highly motivated Service Desk Analyst, who will be a member of our Global Service Desk team located in Glenview, IL. The successful candidate will be highly motivated with a solid technical support background, great communication and customer service skills, quick learner, and ability to multi-task and solve computing or communication issues. They will provide critical I/S Service Desk functions i.e. password resets, coordination with LAN (desktop support), and application support for all business users. Individual will be responsible for logging all Service Desk incidents, problems and requests using a common ITSM tracking tool. This position will be for the 10:00am – 7:00pm CST shift. Responsibilities Include: Provides basic Level 1 and Level 2 phone support for incidents (problem/issues) or service requests related to hardware, software, mobile devices, network/mainframe connectivity and application support. Fields tickets that come via phone or emails Records incident and status information in a timely / accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd Level support. Troubleshoots and resolves incidents and/or escalates to Level 2 support and Subject Matter Experts. Facilitates closure of tickets/service request while meeting or exceeding defined service level expectations. Follows-through with users incident tickets from assignment to resolution Sets a positive, supportive tone with user; creating a positive customer satisfaction relationship Contributes and maintains accurate documentation to provide consistent solutions. Completes assigned administrative projects (i.e. testing and other project related tasks) Other duties as assigned

Qualifications

The ideal candidate will have a minimum of two years experience in a corporate Service Desk role; a strong background with PC systems running Windows 7 or greater; proven experience with Microsoft Office 365, and familiarity with Lotus Notes. Microsoft Specialist, MTA or MCSA helpful but not required. Must possess above average troubleshooting, organizational, verbal and written skills. Requirements: Excellent teamwork working within a global team Excellent communications and interpersonal skills; professional telephone demeanor Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction Strong customer service skills and attention to detail Hardware and software support for both desktop/laptop computers and printers Follows company standards hardware and software configurations ITIL knowledge preferred or certification is a plus MS Office (Word, PowerPoint, Excel) skills is a plus Bi-lingual skills (Spanish) Preferred but not required Ability to accommodate work schedule changes including overtime as business requires, and rotating backup support during any global holiday

Additional Information

Sonoma Consulting is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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