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Commission Microsoft Help Desk Jobs in Illinois (NOW HIRING)

Dickinson Wright

Help Desk

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service ... ITIL and Microsoft Office Application certifications * Experience using and supporting: * Adobe ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must have excellent knowledge of Microsoft Office applications and be able to support them. * Must ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must have excellent knowledge of Microsoft Office applications and be able to support them. * Must ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must have excellent knowledge of Microsoft Office applications and be able to support them. Must ...

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Help Desk Technician Job Category: Info Technology Requisition Number: HELPD011021 Posted: May 19 ... Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... Microsoft Office, SQL, Anti-Virus, and backup software. - Familiarity with the setup of basic ...

O'Neal Industries Inc.

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Help Desk Technician Job Category: Info Technology Requisition Number: HELPD011021 Posted: April ... Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

To provide 1st level help desk support to end users. The primary function is to document and ... Microsoft Remote Desktop Services Document, track, and monitor support issues to ensure a timely ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

To provide 1st level help desk support to end users. The primary function is to document and ... Microsoft Remote Desktop Services • Document, track, and monitor support issues to ensure a ...

Dohrn

Help Desk Analyst

Rock Island, IL

$22/hr

To provide 1st level help desk support to end users. The primary function is to document and ... Microsoft Remote Desktop Services • Document, track, and monitor support issues to ensure a ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · Hybrid

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Troubleshoot and support Microsoft Office 365 applications and services. * Build, configure, and ...

O'Neal Industries, Inc.

Help Desk Technician

Lisle, IL

$19.75 - $26.75/hr

Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person ... t or help desk role preferred. * Proficiency with Windows 10 & 11 and troubleshooting.

Leeco Steel

Help Desk Technician

Lisle, IL · On-site

$19.75 - $26.75/hr

Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person ... t or help desk role preferred. * Proficiency with Windows 10 & 11 and troubleshooting.

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What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

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Help Desk

Help Desk

Dickinson Wright

Chicago, IL • On-site

$20.50 - $27.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm.

Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:

  1. Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
  2. Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
  3. Provide after-hours on-call support on a shared, rotating basis;
  4. Keep accurate and meticulous support documentation including ticketing of support requests;
  5. High level of follow through.

Help Desk must:

  1. Experience in troubleshooting Windows and Windows applications;
  2. Experience in personal computer hardware problem diagnosis;
  3. Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
  4. Ability to quickly develop and maintain expertise in many specialized computer applications with a minimum of training and supervision;
  5. Work may require irregular hours, some travel, and occasionally requires more than 40 hours per week to perform the essential duties of the position;
  6. Occasional lifting up to 40 pounds may be required;
  7. Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
  8. Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;
  9. Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
  10. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
  11. Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

Normal law office environment with little exposure to noise, dust, temperature.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.

Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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