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Mac Support Engineer Jobs in Illinois (NOW HIRING)

krg technology inc

Support Engineer

Chicago, IL · On-site

Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...

AceStack LLC

Desktop Support Engineer

Chicago, IL · On-site

Desktop Support Engineer Location: Chicago, IL - Onsite Fulltime Permanent FTE * Diagnose and ... and Mac environment. * Perform network troubleshooting, particularly on VPN connections and ...

krg technology inc

Support Engineer

Chicago, IL

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You ... Hands-on experience with Windows/Linux/Mac OS environments * Working knowledge of office automation ...

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Workstation Engineer The workstation engineer will be responsible for managing all aspects of the ... Proficiency supporting Mac OS in a corporate environment strongly preferred * Experience managing ...

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Mac Support Engineer information

See Illinois salary details

$16

$38

$65

How much do mac support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for mac support engineer in Illinois is $38.64, according to ZipRecruiter salary data. Most workers in this role earn between $28.65 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mac Support Engineer, and why are they important?

To thrive as a Mac Support Engineer, you need strong expertise in macOS troubleshooting, hardware repair, and network configuration, typically supported by relevant IT certifications such as Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, Jamf, and other device management tools is commonly required. Exceptional problem-solving abilities, clear communication, and patience are vital soft skills for delivering effective support and guiding users. These skills ensure timely resolution of technical issues, minimize downtime, and enhance end-user satisfaction in Apple-centric environments.

What are some common challenges Mac Support Engineers face when supporting a mixed operating system environment?

Mac Support Engineers often work in environments where macOS devices need to seamlessly integrate with Windows or Linux systems. Common challenges include ensuring compatibility with enterprise applications, managing file sharing between different operating systems, and troubleshooting network or security issues unique to mixed environments. Successful engineers stay up to date with cross-platform tools and maintain strong communication with IT colleagues to resolve issues efficiently. Collaboration and a proactive approach are key to overcoming these technical hurdles and ensuring a smooth user experience.

What is a Mac Support Engineer?

A Mac Support Engineer is an IT professional who specializes in providing technical support for Apple Mac computers and related software and hardware. They troubleshoot issues, install and configure devices, manage updates, and help users with problems ranging from connectivity to security. These engineers often work in organizations where Macs are used extensively or for individuals who require expert assistance. Their responsibilities may also include maintaining networks, backing up data, and ensuring the overall health and performance of Mac systems.

What is the difference between Mac Support Engineer vs Mac Technician?

AspectMac Support EngineerMac Technician
CertificationsApple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT)Apple Certified Mac Technician (ACMT), other hardware certifications
Work EnvironmentHelp desks, corporate IT support, remote troubleshootingRepair shops, on-site hardware repairs, retail stores
ResponsibilitiesSoftware troubleshooting, user support, system configurationHardware repairs, diagnostics, component replacements
Industry UsageIT support departments, enterprise environmentsAuthorized service providers, retail Apple stores

The main difference between a Mac Support Engineer and a Mac Technician lies in their focus. Mac Support Engineers primarily handle software issues, user support, and system configuration in IT environments. In contrast, Mac Technicians focus on hardware repairs and diagnostics. Both roles require Apple certifications and are essential in different stages of Apple device support and maintenance.

What are popular job titles related to Mac Support Engineer jobs in Illinois? For Mac Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Mac Support Engineer jobs in Illinois look for? The top searched job categories for Mac Support Engineer jobs in Illinois are:
Mac Support Engineer jobs near you
Infographic showing various Mac Support Engineer job openings in Illinois as of May 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 82% Physical, 9% Hybrid, and 9% Remote job distribution, with an average salary of $80,361 per year, or $38.6 per hour.
IT Deskside Support Engineer-Chicago IL (Onsite)

IT Deskside Support Engineer-Chicago IL (Onsite)

Georgia IT Inc

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Deskside Support Engineer

Capgemini is currently looking for an IT Deskside Support Engineer. You will be part of Capgemini's infrastructure support services team operating out of the Client's office in downtown Chicago. You must be willing to commute daily to the Client's office.

You will perform activities associated with installing, troubleshooting, maintaining, and servicing computers and related products, including desktops and laptops, printers, network devices, standard software, mobile phones, iPads, VoIP telecom system (Avaya, Softphone) and servers.

Responsibilities include:

  • Provide 2nd level escalation support to the Tier-1 Service Desk.
  • Provide remote and on-site troubleshooting for hardware and software support.
  • Intake, log, and resolve ServiceNow support tickets and provide desk-side support to the Client's staff
  • Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers/printer consumables, mobile devices, scanners, VOIP phones etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
  • Document Incidents and Service Requests with detailed break-fix steps and resolution in ticket tracking system (ServiceNow).
  • Document, update, and close tickets according to defined service level agreement (SLA) requirements.
  • Work with VIP users and knowledge workers, providing high quality professional service at all times.
  • Provide assistance and participate on new project(s) testing and deployment/delivery.
  • Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement.

Experience required includes:

  • Minimum 3-4 years of experience working on deskside support services.
  • Proficient with Active Directory – know what an OU is and how to manage machine accounts and user accounts (add/delete/update).
  • Proficient with WIN 10 and VPN (Cisco Any Connect).
  • Proficient in MAC support, MAC/OS (MAC Setup, Troubleshooting).
  • Experience in Outlook setup and troubleshooting; Office 2016/Office 2019/O365 end user support; computer back-ups
  • Experience in Printer setup and troubleshooting.
  • Some experience in Network monitoring – able to troubleshoot network related outages, connectivity, able to troubleshoot WIFI related issues.
  • Knowledge of DHCP, TCP/IP Protocols, Ping, LAN Connection related issues, patch cabling, Windows Security (Share Permissions).
  • Some experience in telephony (such as Avaya IP Office, Avaya IX Workplace, Avaya Agent Desktop) setup and troubleshooting.
  • Knowledge of ITIL processes (Incident/Service Request/Problem/Change Management)
  • Familiarity with remote tools such as MS Configuration Manager, other remote tools (LogMeIn) for troubleshooting.
  • Ability to work in a fast-paced environment, multitask, and communicate effectively directly with the users.

Qualifications include:

  • Associate or College education preferred.
  • Relevant certifications are a plus (CompTIA, ITIL etc.)
  • Excellent verbal and written communication skills, phone etiquette, customer focused and service oriented, security minded, able to multi-task.
  • US Citizen or Permanent Resident only.
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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

Social media

Facebook

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