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Application Support Engineer Jobs in Illinois (NOW HIRING)

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Cooley LLP

Product Support Engineer

Chicago, IL

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer ...

Cooley

Product Support Engineer

Chicago, IL

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm ... Net technologies and digital engineering discipline. Critical incident may require weekend and/or ...

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

Compunnel

Lead Application Support

Lisle, IL · On-site

Develop strategies to allow Application Support to manage resultant problems 13. Understand ... to quality and engineering excellence 4. Ability to take up new challenges and explore new ...

Vizient

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability ...

Vizient, Inc.

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability ...

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All JobsApplication Support Engineer JobsApplication Support Engineer Jobs in Illinois

Application Support Engineer information

See Illinois salary details

$17

$47

$70

How much do application support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for application support engineer in Illinois is $47.03, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $54.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Engineer, and why are they important?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are Application Support Engineers?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by Application Support Engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
What are the most commonly searched types of Application Support Engineer jobs in Illinois? The most popular types of Application Support Engineer jobs in Illinois are:
What are popular job titles related to Application Support Engineer jobs in Illinois? For Application Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Application Support Engineer jobs in Illinois look for? The top searched job categories for Application Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Application Support Engineer jobs? Cities in Illinois with the most Application Support Engineer job openings:
Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Illinois as of July 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $97,824 per year, or $47 per hour.
Application Support Engineer

Application Support Engineer

1872 Consulting

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Application Support Engineer

The Application Support Engineer manages desktop and web-based application software solutions typically purchased from third party vendors. They will work directly with the business owners from various administrative departments and provide application analysis, implementation, configuration, administration, troubleshooting and support services as the primary technical point of contact internally, engaging vendor technical support as needed. This position is responsible for maintaining accurate technical documentation, managing application upgrade processes including testing, scheduling and implementation on a regular basis.

Responsibilities

  • Manage processes to upgrade and maintain assigned systems. Work with vendors to resolve issues that cannot be readily addressed using in-house resources.
  • Draft and submit technical specifications and diagrams that document existing systems or outlines the build of prospective systems.
  • In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans for assigned applications.
  • Define packaging requirements for desktop applications, when necessary, and prepare applications for installation into the production environment using Firm standard tools and methodologies.
  • Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
  • Resolve end user issues as escalated by the Service Desk, including working with software vendors' technical support to resolve complex problems.
  • Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
  • Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
  • Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
  • Perform other duties or special projects as required.

Requirements

  • 3+ years of experience maintaining and supporting Windows 10 desktop environments and web-based (client/server or SaaS) applications.
  • Previous experience in software evaluation, implementation, integration, testing and deployment.
  • Previous experience breaking down business processes into technology requirements.
  • Experience with Microsoft Office Applications including third-party add-ins

Nice To Haves

  • Experience with Windows Server 2008 and IIS administration (2012 R2 and higher)
  • Experience with IT task and report automation using tools such as PowerShell scripts
  • Ability to write SQL statements with some complexity
  • Experience with cloud services
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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