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Application Support Engineer Jobs in Illinois (NOW HIRING)

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company. In this role ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 ...

krg technology inc

Support Engineer

Chicago, IL

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical ... We look forward to your application! What's next? Ensuring a smooth and enjoyable candidate ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client ...

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All JobsApplication Support Engineer JobsApplication Support Engineer Jobs in Illinois

Application Support Engineer information

See Illinois salary details

$17

$47

$70

How much do application support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for application support engineer in Illinois is $47.03, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $54.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

Is an application support engineer a good career?

An application support engineer is a viable career option, as it involves troubleshooting and maintaining software systems, which are essential in many industries. The role often requires technical skills, knowledge of tools like SQL and scripting, and certifications such as ITIL or CompTIA. It offers opportunities for career growth into roles like systems analyst or technical lead, with a generally stable job outlook.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
What are the most commonly searched types of Application Support Engineer jobs in Illinois? The most popular types of Application Support Engineer jobs in Illinois are:
What are popular job titles related to Application Support Engineer jobs in Illinois? For Application Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Application Support Engineer jobs in Illinois look for? The top searched job categories for Application Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Application Support Engineer jobs? Cities in Illinois with the most Application Support Engineer job openings:
Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,824 per year, or $47 per hour.

Support Engineer

Carefeed

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.
Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.
About the Opportunity: Carefeed is seeking a Support Engineer to join our growing team and serve as a bridge between our engineering, product and client experience teams. As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company.
In this role, you'll split your time between fixing client issues and building tools to help prevent issues in the future. This role sits in our Integrations engineering team, where you'll use your experience supporting our integrations to help us make future implementations more resilient.
This role is well-suited for recent college or coding bootcamp graduates who are eager to start a career in software development. Our goal is to help team members in this role build the skills and experience to grow into future engineering positions at Carefeed.
Responsibilities:
  • Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed's client experience team. Investigate and fix client issues as they arise.
  • Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise.
  • Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you'll be encouraged to develop tooling to automate this.
  • Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes.
  • Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.

Skills:
  • Excellent communication skills. You must be able to convey complex technical concepts clearly, both verbally and in writing, to technical and non-technical audiences.
  • Strong debugging skills, particularly relating to 3rd-party integrations. You will regularly need to collate information from SQL databases, remote server logs and client reports in order to reproduce and fix issues.
  • Experience programming web applications. Carefeed works primarily in PHP and Typescript. Experience in these languages is a plus but not required.
  • Experience with Unix-based systems (MacOS or Linux) and Internet protocols like DNS and SMTP is a plus.

Qualifications:
  • 2+ years in a technical support, client success or software development role
  • Experience in a startup environment or healthcare industry is a plus.
  • Proven track record of providing excellent client service and handling challenging client situations with professionalism.
  • Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience.
  • Experience working in SaaS or enterprise software environments.

Work Location: Chicago, IL
FLSA Status: Full-time, Exempt
What You'll Love:
  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities
  • Comprehensive medical, dental, and vision insurance to support your health and well-being
  • 401(k) plan to help you plan for the future
  • Paid vacation, sick time, and company-paid holidays to support work-life balance
  • A culture that values growth and development, with opportunities to grow your career as we scale

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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