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Freelance Software Support Engineer Jobs in Illinois

Efficient Engineering is when a PLAN becomes EPLAN EPLAN Software & Services LLC provides software ... The Technical Support Engineer will also look to share best practices and lessons learned through ...

Staff Software Engineer CI/CD As a Staff Engineer at Capital One, you will be a part of a community ... For technical support or questions about Capital One's recruiting process, please send an email to ...

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications: * 2+ years in a technical support, client success or software development role

Support Engineer

Chicago, IL · On-site

$65 - $95/hr

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications * 2+ years in a technical support, client success or software development role.

New

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications: * 2+ years in a technical support, client success or software development role

## Support Engineer - MainframeApplylocations: USA-IL Lisle Warrenville Roadtime type: Full timeposted ... software solutions.For more information please visit our video library and check out our Connected ...

May act as a Designated Support Engineer for certain products/ customers. * Continually expands knowledge of Broadcom Support best practices, procedures and systems. * Lead brainstorming sessions to ...

The Lead, Software Engineer, is responsible for providing technical support for Asset Management applications, including order management, trade routing, and other top 100 applications. This role ...

The Lead, Software Engineer, is responsible for providing technical support for Asset Management applications, including order management, trade routing, and other top 100 applications. This role ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

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Freelance Software Support Engineer information

What is the difference between Freelance Software Support Engineer vs Technical Support Specialist?

AspectFreelance Software Support EngineerTechnical Support Specialist
CredentialsRelevant certifications (e.g., CompTIA, Microsoft)Often similar certifications, sometimes less specialized
Work EnvironmentFreelance, remote or on-site, project-basedIn-house or remote, employed by a company
Employer & IndustryClients across various industries, independent contractorsTypically employed by tech companies, service providers
Search & Comparison IntentFreelance Software Support Engineer vs Technical Support Specialist

The main difference lies in employment status and work setup. Freelance Software Support Engineers operate independently, often on project-based contracts, while Technical Support Specialists are usually employed by a company. Both roles require technical certifications and involve troubleshooting, but the freelance role offers more flexibility and diverse clients.

What are the most commonly searched types of Software Support Engineer jobs in Illinois?

The most popular types of Software Support Engineer jobs in Illinois are:

What are popular job titles related to Freelance Software Support Engineer jobs in Illinois?

For Freelance Software Support Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Freelance Software Support Engineer jobs in Illinois look for?

The top searched job categories for Freelance Software Support Engineer jobs in Illinois are:

What cities in Illinois are hiring for Freelance Software Support Engineer jobs?

Cities in Illinois with the most Freelance Software Support Engineer job openings:

(Eplan) Technical Support Engineer

Rittal

Schaumburg, IL • On-site

$75 - $95/hr

Other

Posted 9 days ago


Job description

Efficient Engineering is when a PLAN becomes EPLAN

EPLAN Software & Services LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets.

Compensation: 75,000 – 85,000 – 95,000

Location: Candidate must be located near Schaumburg, IL or Farmington Hills, MI

Visit the ePlan Home Page

Role

As a Technical Support Engineer, you are an essential team member willing to help serve our customers, analyze concerns, review optimal solutions based on our portfolio, and help guide our customers towards a positive technical experience in EPLAN solutions. The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd level team to solve complex problems.

Key Responsibilities
  • Provide technical product support to EPLAN customers, resolving software and application-related issues.
  • Document, track, and manage support cases within the EPLAN Solution Center.
  • Contribute technical knowledge and best practices to the EPLAN Knowledge Center for customers and colleagues.
  • Collaborate closely with EPLAN Second Level Support to collaborate and resolve complex technical issues.
  • Maintain current knowledge of EPLAN products, updates, and industry developments.
  • Support technical and sales teams with product expertise and customer-related inquiries.
  • Identify potential sales and service opportunities while delivering customer support.
  • Build and maintain positive customer relationships through responsive and professional communication.
  • Ensure support activities comply with established processes, service standards, and response-time expectations.
Required Qualifications
  • Educational background in Electrical Engineering or a related technical discipline.
  • 1 to 2+ years of professional experience in engineering, automation technology, software, or related industries.
  • Experience in technical support, help desk, hotline support, or customer-facing technical roles preferred.
  • Working knowledge of CAE/CAD tools used for electrical, hydraulic, and pneumatic system design.
  • Proficiency with networking concepts, Windows Server, Windows operating systems, and Microsoft Office applications.
  • Strong verbal and written communication skills in English.
  • Excellent interpersonal, networking, and customer relationship management skills.
  • Strong business awareness with the ability to support customer needs while recognizing business opportunities.
  • Ability to work effectively with regional sales teams, technical departments, and support organizations.
  • Flexibility to participate in occasional weekend standby support coverage.
Core Competencies
  • Technical Support & Troubleshooting
  • Customer Service Excellence
  • EPLAN Software Support
  • Electrical Engineering Fundamentals
  • CAE/CAD Systems
  • Windows Server & Windows OS
  • Microsoft Office Suite
  • Network Administration Fundamentals
  • Case Management & Documentation
  • Cross-Functional Collaboration
  • Communication & Relationship Building
  • Sales Opportunity Identification
  • Knowledge Sharing & Training
  • Problem Solving & Analytical Thinking
Additional Information

We will not sponsor applicants for work visas. Applicants must be authorized to work on an unrestricted basis. Hours: M-F. Must reside within an EPLAN location (Farmington Hills, MI or Schaumburg, IL areas).

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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