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Application Support Engineer Jobs in Illinois (NOW HIRING)

Compunnel

Lead Application Support

Lisle, IL · On-site

Develop strategies to allow Application Support to manage resultant problems 13. Understand ... to quality and engineering excellence 4. Ability to take up new challenges and explore new ...

Vizient

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability ...

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

BA/BS Degree in Computer Science or IT Related Field of Study * 1+ years of experience as a Technical Support Engineer, Application Support Engineer, or applicable customer service experience * Basic ...

Danaher

Application Support Scientist

Chicago, IL

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

Societe Generale

Application Support Analyst

Chicago, IL · On-site

Partner with global development and application support teams in New York, Chicago, Montreal, Paris ... Programming background in scripting language (TCL, Perl, Python, etc.) Understanding of the Agile ...

DATAMAXIS

ATG Consultant with support

Northbrook, IL · Hybrid

We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal ...

DATAMAXIS

ATG Consultant with support

Northbrook, IL · On-site +1

We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

krg technology inc

Support Engineer

Chicago, IL · On-site

Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... A track record of troubleshooting application and OS-level issues calmly under pressure. * Strong ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... A track record of troubleshooting application and OS-level issues calmly under pressure. * Strong ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company. In this role ...

TekWissen LLC

Java Support Engineer

Chicago, IL · On-site

Title: Java Support Engineer Work Location: Chicago, IL 60604 Duration: 12+ Months Job Type ... Monitor and troubleshoot application issues in production. * Lead troubleshooting, analysis, and ...

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All JobsApplication Support Engineer JobsApplication Support Engineer Jobs in Illinois

Application Support Engineer information

See Illinois salary details

$17

$47

$70

How much do application support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for application support engineer in Illinois is $47.03, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $54.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an application support engineer?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What is an application support engineer?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

Is an application support engineer a good career?

An application support engineer is a viable career option, as it involves troubleshooting and maintaining software systems, which are essential in many industries. The role often requires technical skills, knowledge of tools like SQL and scripting, and certifications such as ITIL or CompTIA. It offers opportunities for career growth into roles like systems analyst or technical lead, with a generally stable job outlook.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by application support engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
What are the most commonly searched types of Application Support Engineer jobs in Illinois? The most popular types of Application Support Engineer jobs in Illinois are:
What are popular job titles related to Application Support Engineer jobs in Illinois? For Application Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Application Support Engineer jobs in Illinois look for? The top searched job categories for Application Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Application Support Engineer jobs? Cities in Illinois with the most Application Support Engineer job openings:
Application Support Engineer jobs near you
Infographic showing various Application Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,824 per year, or $47 per hour.

Lead Application Support

Compunnel

Lisle, IL • On-site

Contractor

Posted 19 days ago

Job description

JOB SUMMARY
Expectations from this role:
Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines and assist project manager in day to day project execution
Key Responsibilities
1. Co-ordinate and promote the effective functioning of incident/problem management activities across all of support teams
2. Contribute to the planning of application/infrastructure releases and configuration changes
3. Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence
4. Maintain knowledge base of known support issues and resolutions
5. Create and maintain application support service catalogue in coordination with other internal application teams
6. Ensure application monitoring mechanisms and performance tuning processes are in place
7. Provide input to the implementation, backup and roll-back plans
8. Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers, i.e. balance both client expectations with internal needs
9. Create monthly performance reports and publish to stake holders
10. Handle critical customer escalations and manage appropriate stakeholder communications
11. Organize, facilitate and lead technical teams to work to resolve major incidents
12. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
13. Understand departmental and company policies, procedures and business practices
14. Mentor all team members to become more effective in their roles and coach them on their career aspirations
Performance Areas:
RCA: Ensure Root Cause Analysis is performed for all issues as defined by the project
Design: Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Maintenance: Responsible for application upgrades; ensuring troubleshooting post upgrades; in general maintenance of the entire system
Develop Strategies: Lead should develop strategies to mitigate issues arising from existing problems
Innovative Value-adds: Responsible for identifying and developing innovative value adds that benefit the project/customer/organization
Escalations: Ensures that escalation matrix is followed in terms of handling L2 and L3 tickets by assigning it to the appropriate Point of Contact.
Required Qualifications
Skill Examples:
1. Extensive knowledge and experience in managing and triaging Production Support incidents and issues
2. Experience working with distributed teams in different time-zones
3. Strong commitment to quality and engineering excellence
4. Ability to take up new challenges and explore new technology/tools
5. Ability to co-ordinate among multiple teams and bring out the best in team work
6. Ability to handle critical customer escalations and manage under highly stressful situations
7. Strong communication skills
8. Able to work in a high paced, dynamic and culturally diverse environment
9. High level of commitment, initiative, enthusiasm and vision
10. Excellent presentation and interpersonal skills
11. Prioritize workload; providing timely and accurate resolutions
Knowledge Examples:
1. Appropriate software programs / modules
2. Able to give knowledge transitions to the team when required
3. Experience in supporting enterprise customers
4. Provide estimates for candidate Enhancement and Defect work to be included in release
5. Operating Systems and software platforms
6. Integrated development environment (IDE)
7. Agile methods
8. Knowledge base of customer domain and sub domain where problem is solved
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About Compunnel

Sourced by ZipRecruiter

Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

1994

Social media

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