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Application Support Engineer Internship Jobs in Illinois

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · Hybrid

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role ...

Cooley

Product Support Engineer

Chicago, IL · On-site

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer ...

Cooley LLP

Product Support Engineer

Chicago, IL

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer ...

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Bachelor's degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience * 5+ years application support management experience * Proficient in Microsoft ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm ... Net technologies and digital engineering discipline. Critical incident may require weekend and/or ...

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

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Application Support Engineer Internship information

What are some typical projects or tasks an application support engineer intern can expect to work on during their internship?

As an Application Support Engineer Intern, you can expect to work on tasks like monitoring application performance, troubleshooting user-reported issues, documenting solutions, and assisting with software updates or deployments. You may also collaborate with development teams to escalate and resolve complex technical problems. Interns often gain exposure to ticketing systems, customer communications, and the process of root cause analysis, which are valuable for building foundational support skills in a real-world environment.

What does an application support engineer intern do?

An Application Support Engineer Intern assists in maintaining, troubleshooting, and resolving issues related to software applications within a company. They work closely with users to identify problems, document solutions, and escalate complex issues to senior engineers when necessary. Interns often help with software installations, updates, and monitoring application performance. This role provides hands-on experience with technical problem-solving and customer support, making it a valuable stepping stone for a career in IT or software engineering.

What are the key skills and qualifications needed to thrive as an application support engineer intern?

To thrive as an Application Support Engineer Intern, you typically need foundational knowledge in computer science, troubleshooting, and basic programming, often supported by current enrollment in a relevant degree program. Familiarity with ticketing systems, databases (such as SQL), and monitoring tools, along with an understanding of operating systems, is important. Strong problem-solving skills, attention to detail, and effective communication help interns stand out in diagnosing and resolving technical issues. These skills and qualities are essential for providing reliable application support, ensuring user satisfaction, and learning quickly in a dynamic technical environment.
What are the most commonly searched types of Application Support Engineer jobs in Illinois? The most popular types of Application Support Engineer jobs in Illinois are:
Application Support Engineer Internship jobs near you

Application Support Engineer (US)

Crypto.com

Chicago, IL • Hybrid

$70K - $110K/yr

Full-time

Re-posted 16 days ago

Job description

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.

Responsibilities
  • Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams.
  • Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
  • Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
  • Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
  • Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
  • Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
  • Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
  • Process Improvement & Automation: Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
  • Collaboration: Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
Requirements
  • 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role
  • Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
  • Hands-on experience with SQL and relational databases.
  • Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
  • Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
  • Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
  • Willingness to occasionally work nights and weekends.
Nice to have
  • Experience working with B2B partners or institutional clients in a fast-paced environment
  • Familiarity with Linux command-line tools for inspecting logs, processes, and system behavior.
  • Exposure to financial/messaging protocols (e.g., FIX, REST, WebSockets, Kafka).
  • Basic scripting or automation experience using Python or Bash.
  • Experience with monitoring/observability tools (e.g., Grafana, Splunk, Zabbix).
  • Familiarity with cloud environments, including AWS.
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us - our internal mobility program offers employees a new scope.  
 
Are you ready to kickstart your future with us? 
 
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
 
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
 
 
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
 
Learn more at https://crypto.com. 
 
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
 
Personal data provided by applicants will be used for recruitment purposes only.
 
Please note that only shortlisted candidates will be contacted.

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.