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Application Support Engineer Internship Jobs in Illinois

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Bachelor's degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience * 5+ years application support management experience * Proficient in Microsoft ...

Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm ... Net technologies and digital engineering discipline. Critical incident may require weekend and/or ...

Techvilla Solutions

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow administration, integration troubleshooting, and continuous improvement for Tonkean-based solutions. The ...

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Application Support Engineer Internship information

What does an application support engineer intern do?

An Application Support Engineer Intern assists in maintaining, troubleshooting, and resolving issues related to software applications within a company. They work closely with users to identify problems, document solutions, and escalate complex issues to senior engineers when necessary. Interns often help with software installations, updates, and monitoring application performance. This role provides hands-on experience with technical problem-solving and customer support, making it a valuable stepping stone for a career in IT or software engineering.

What are the key skills and qualifications needed to thrive as an application support engineer intern?

To thrive as an Application Support Engineer Intern, you typically need foundational knowledge in computer science, troubleshooting, and basic programming, often supported by current enrollment in a relevant degree program. Familiarity with ticketing systems, databases (such as SQL), and monitoring tools, along with an understanding of operating systems, is important. Strong problem-solving skills, attention to detail, and effective communication help interns stand out in diagnosing and resolving technical issues. These skills and qualities are essential for providing reliable application support, ensuring user satisfaction, and learning quickly in a dynamic technical environment.

What are some typical projects or tasks an application support engineer intern can expect to work on during their internship?

As an Application Support Engineer Intern, you can expect to work on tasks like monitoring application performance, troubleshooting user-reported issues, documenting solutions, and assisting with software updates or deployments. You may also collaborate with development teams to escalate and resolve complex technical problems. Interns often gain exposure to ticketing systems, customer communications, and the process of root cause analysis, which are valuable for building foundational support skills in a real-world environment.

What are the most commonly searched types of Application Support Engineer jobs in Illinois?

The most popular types of Application Support Engineer jobs in Illinois are:

What are popular job titles related to Application Support Engineer Internship jobs in Illinois?

For Application Support Engineer Internship jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Application Support Engineer Internship jobs in Illinois look for?

The top searched job categories for Application Support Engineer Internship jobs in Illinois are:

Application Support Engineer Internship jobs near you

Application Support Manager

Comtech, LLC

Chicago, IL • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Application Support Manager

Location: Chicago, IL

Duration: Full Time

Job Description:

Responsible for the planning, management, execution, and the successful delivery of support services related to production support for ServiceNow.

Responsibilities:

  • Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidents
  • Act as liaison between users, project team(s), management, and vendors
  • Troubleshoot/problem solve production issues as they arise
  • Direct the implementation of procedures that enable continuous delivery performance
  • Responsible for project scope management (initiation, scope planning/definition/verification/ change control)
  • Responsible for project cost management (resource planning, cost estimating/budgeting/control)
  • Responsible for project quality management (quality planning, assurance, and control)
  • Responsible for project human resource management (organizational planning, staff identification, and team development)
  • Responsible for project communication management (communications planning, information distribution, performance reporting, and administrative closure)
  • Responsible for project risk management (risk management planning/identification, qualitative/quantitative risk analysis, risk response planning, risk monitoring and control)
  • Develop and pursue relationships and leads with the goal of increasing revenue
  • Prepare project reports for management, vendors, etc.
  • Analyze procedures and problems to automate processing or improve existing business systems
  • Determine compatibility between existing systems and new systems
  • Manage and oversee ad hoc projects as assigned
  • Assimilate conflicting information and make correct decisions
  • Lead proposal efforts
Qualifications

Job Qualifications:

  • Bachelor's degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience
  • 5+ years application support management experience
  • Proficient in Microsoft Project and Microsoft Office Tools (including PowerPoint and Access)
  • Previous experience with ServiceNow programming, data management, or technical networking is required
  • Familiarity with server technologies, internet technologies, or enterprise project management is desired

Must Possess:

  • PMP Certification
  • Excellent leadership, analytical, organizational, and communication skills
  • Ability to multi-task
  • Experience in project development life cycle
  • Experience executing projects using automated testing tools
  • Experience in developing and maintaining client relationships while developing new business opportunities
  • Experience with TSF
  • Ability to perform requirement gathering, understand the client's business processes, leading the prototype demonstration, and training the client.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

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