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Support Engineer Jobs in Illinois (NOW HIRING)

krg technology inc

Support Engineer

Chicago, IL · On-site

Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills ...

Carefeed

Support Engineer

Chicago, IL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company. In this role ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company. In this role ...

Cooley

Product Support Engineer

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Chicago, IL

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

TekWissen LLC

Java Support Engineer

Chicago, IL · On-site

Java Support Engineer Work Location: Chicago, IL 60604 Duration: 12+ Months Job Type: Contract Work Type: Onsite Summary: * We are seeking a highly skilled Java Support Engineer with 8+ years of ...

krg technology inc

Support Engineer

Chicago, IL

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution ...

Formic

Product Support Engineer

Chicago, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

New

Formic

Product Support Engineer

Aurora, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

New

Vizient

Development Support Engineer

Chicago, IL

$77K - $135K/yr

Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes. * Reduce avoidable escalations and recurring production ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Formic

Product Support Engineer

Naperville, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

New

Formic

Product Support Engineer

Joliet, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

New

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All JobsSupport Engineer JobsSupport Engineer Jobs in Illinois

Support Engineer information

See Illinois salary details

$16

$38

$65

How much do support engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for support engineer in Illinois is $38.64, according to ZipRecruiter salary data. Most workers in this role earn between $28.65 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Illinois?

The most popular types of Support Engineer jobs in Illinois are:

What are popular job titles related to Support Engineer jobs in Illinois?

For Support Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Support Engineer jobs in Illinois look for?

The top searched job categories for Support Engineer jobs in Illinois are:

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For Support Engineer jobs in IL, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,361 per year, or $38.6 per hour.

Support Engineer

krg technology inc

Chicago, IL • On-site

Full-time

Re-posted 22 days ago

Job description

Company Description

Job Title : Support Engineer

Location: Chicago, IL.

Duration: FullTime

Job Description:

6-8 years of End User Support experience in handling Windows and Mac environment.

Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit Organization.

Experience in working with offshore teams

Providing white gloves IT service to C-level executives.

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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