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Support Engineer Jobs in Illinois (NOW HIRING)

Tusker

Systems Support Engineer

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a System Support Engineer to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of ...

New

Culligan

Sales Support Engineer

Libertyville, IL

$115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Cleo (US)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Position Overview The Support Engineer I serves as the first point of contact for Cleo customers, providing exceptional technical assistance and ensuring a positive customer experience. This role is ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$15.91 - $43.27/hr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

Adyen

Product Support Engineer

Chicago, IL

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading ...

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Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Illinois

Support Engineer information

See Illinois salary details

$16

$38

$65

How much do support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for support engineer in Illinois is $38.64, according to ZipRecruiter salary data. Most workers in this role earn between $28.65 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Illinois? The most popular types of Support Engineer jobs in Illinois are:
What are popular job titles related to Support Engineer jobs in Illinois? For Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Illinois look for? The top searched job categories for Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Support Engineer jobs? Cities in Illinois with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in IL? For Support Engineer jobs in IL, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,361 per year, or $38.6 per hour.

Systems Support Engineer

Tusker

Downers Grove, IL • On-site

$40K - $45K/yr

Full-time

Posted 3 days ago

New

Job description

Tusker helps organizations build secure, scalable cloud environments that evolve with their business. From migration to modernization, we design dependable, efficient infrastructure that simplifies complexity and keeps your operations running smoothly at every stage.
We are seeking a System Support Engineer to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of tools and resources to address trouble tickets related to hardware, software, and internet-based issues. The System Support Engineer must have the ability to handle difficult situations, at the same time meeting the communication needs of customers and co-workers with courtesy and efficiency.
Essential Duties and Responsibilities
  • Provide phone support to Citon customers, including remote desktop and server support.
  • Monitor and perform routine server health checks for maintenance customers.
  • Monitor service alerts from our various tools, identify and resolves issues related to those alerts.
  • Review, follow-up on and complete assigned activity in ticketing system
  • Monitor service board and ensure that tickets are worked within the customers' Service Level Agreement and promised timeline.
  • Track the progress on work performed to ensure that open service tickets continue moving forward to completion.
  • Escalate repeated or unresolved service tickets to the Service/Engineering Manager.
  • Manage configuration changes of monitoring and management software to ensure the highest level of customer support.
  • Provide and analyze reports on the health and service history of contracted customers.

Competencies and Skills
  • Strong written and excellent verbal communication skills -attention to detail is imperative.
  • Must be able to sort through data to determine appropriate conclusions and ensure that every step of a task is completed.
  • Must be able to follow directions and ask questions where specific steps have not been given. However, the ability to grow and become more self-reliant is important.
  • Must be able to maintain confidentiality and discretion.
  • The ability to balance quantity of work with quality of work is important.
  • Reliability in completing tasks is imperative.
  • Must maintain a valid driver's license and provide own method of transportation to customer sites as needed.
  • Must show a desire to take on new tasks, learn new skills and assist others.
  • The ability to follow though until issues are confirmed resolved is imperative.
  • The ability to provide thorough and timely documentation is essential.
  • Must maintain professional attitude and demeanor in verbal and written communication with customers.

Knowledge, Education & Experience
  • Must understand workstations, server, security, wireless, network infrastructure, etc. System and topologies that Tusker sells and services.
  • General knowledge of the Networking Service industry and products.
  • Minimum of 1+ years of computer /networking experience.
  • High School education or GED and Post-secondary education in field.

$40,000 - $45,000 a year
Tusker is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
We seek team members from all backgrounds to join our organization, and we encourage our employees to bring their authentic, unique, and best selves to work.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.
Tusker makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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