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Support Engineer Jobs in Illinois (NOW HIRING)

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$52 - $60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Support Engineer I Location : Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be part of the ...

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Description Support Engineer I Location: Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be ...

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Support Engineer I Location : Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be part of the ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

aptlogix LLC

Deskside Support Engineer

Chicago, IL · On-site

L2 Deskside Support Engineers Durations: 6 Months+ Locations available: Atlanta- GA, Boston- MA, Chicago- IL, San Francisco- California, Princeton- NJ, New York city- NY, Wilmington- Delaware ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and ...

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Description Support Engineer I Location : Hybrid to Wayne, PA or Naperville, IL preferred. Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be ...

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

New

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

New

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

New

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will minimize downtime and optimize production uptime, acting as the primary incident commander for high-severity outages and driving continuous improvement in support ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Illinois

Support Engineer information

See Illinois salary details

$16

$38

$65

How much do support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for support engineer in Illinois is $38.64, according to ZipRecruiter salary data. Most workers in this role earn between $28.65 and $45.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Illinois? The most popular types of Support Engineer jobs in Illinois are:
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What job categories do people searching Support Engineer jobs in Illinois look for? The top searched job categories for Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Support Engineer jobs? Cities in Illinois with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in IL? For Support Engineer jobs in IL, the most frequently searched job titles are:
Support Engineer jobs near you
BMC Helix Support Engineer

BMC Helix Support Engineer

Appex Innovation

Chicago, IL • Hybrid

$52 - $60/hr

Full-time

Posted 9 days ago

Job description

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role.

Summary:

A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.


Job Requirements:

Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.
System Administration: Maintain foundation data, manage access rights/security administration, and assist with user onboarding.
Integration Support: Build and maintain REST-based API integrations with third-party systems and monitor system performance.
Escalation & Collaboration: Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.
Required Qualifications & Skills Experience: Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.
Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.
Platform Familiarity: Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).
Soft Skills: Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.
Career ExpectationsEngineers in this role must often be comfortable with on-call support or rotational shifts (including weekends) to ensure continuous production support. Holding an ITIL or relevant BMC Software certification is highly valued.