ZipRecruiter

Log In

1

Support Engineer Jobs in Bloomington, IL (NOW HIRING)

InterSources Inc

SAP Basis support Engineer

Normal, IL · On-site

InterSources Inc is seeking a SAP Basis support Engineer responsible for administering, monitoring, and optimizing SAP landscapes hosted on SAP HANA Enterprise Cloud. The role focuses on ensuring ...

Codvo.ai

Field Service Engineer

Texas, IL

Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type ... Engineer to provide advanced technical support for end user devices, hardware, software, and ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Normal, IL · On-site

$20 - $23/hr

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support ...

New

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Normal, IL · On-site

$20 - $23/hr

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support ...

New

next page

Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Bloomington, IL

Support Engineer information

See Bloomington, IL salary details

$15

$38

$65

How much do support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support engineer in Bloomington, IL is $38.24, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $44.71 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What cities near Bloomington, IL are hiring for Support Engineer jobs?

Cities near Bloomington, IL with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Bloomington, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,549 per year, or $38.2 per hour.

SAP Basis support Engineer

InterSources Inc

Normal, IL • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
InterSources Inc is seeking a SAP Basis support Engineer responsible for administering, monitoring, and optimizing SAP landscapes hosted on SAP HANA Enterprise Cloud. The role focuses on ensuring high availability, performance, and security of SAP systems while providing support in a managed cloud environment.
Responsibilities:
• SAP System Administration
• Manage SAP systems across environments (DEV, QA, PROD) including ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, Solution Manager.
• Perform system refreshes, client copies, kernel upgrades, support package stack updates, and enhancement pack installations.
• Monitor system performance and troubleshoot issues related to ABAP, Java stacks, and HANA databases.
• Support SAP systems hosted on SAP HANA Enterprise Cloud (HEC) including provisioning, configuration, and lifecycle management.
• Work with SAP HEC tools for monitoring, ticketing, and change management.
• Coordinate with SAP HEC teams for infrastructure issues, OS-level tasks, and cloud resource optimization.
• HANA Database Administration
• Perform HANA DB monitoring, backup/restore, performance tuning, and troubleshooting.
• Manage HANA system replication, failover, and high-availability configurations.
• Ensure compliance with security standards, audit requirements, and data protection policies.
• Apply SAP Notes, patches, and security updates.
• Operations & Support
• Provide L2/L3 support for SAP Basis and HEC-related incidents.
• Participate in on-call rotation for critical system support.
• Work within ITIL processes for incident, problem, and change management.
• Collaborate with functional, development, and infrastructure teams to resolve cross‐domain issues.
Qualifications:
Required:
• Strong experience in SAP Basis administration (5–10+ years depending on level).
• Hands-on experience with SAP HANA, S/4HANA, and NetWeaver technologies.
• Experience supporting SAP systems in cloud environments (HEC, Azure, AWS, GCP preferred).
• Knowledge of Linux/Unix OS, networking basics, and storage concepts.
• Familiarity with SAP Solution Manager (ChaRM, Monitoring, EWA).
• Understanding of high availability, disaster recovery, and backup strategies.
• Strong analytical and troubleshooting skills.
Preferred:
• SAP Basis or HANA certification.
• Experience with automation tools (Ansible, Terraform, scripting).
• Exposure to SAP BTP, SAP Cloud ALM, or hybrid cloud landscapes.
• Experience working with SAP support (OSS notes, SAP incidents).
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Year founded

2007

Social media

Twitter

View All InterSources Jobs

Apply