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Support Engineer Jobs in Bloomington, IL (NOW HIRING)

Codvo.ai

Field Service Engineer

Texas, IL · On-site

Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type ... Engineer to provide advanced technical support for end user devices, hardware, software, and ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Bloomington, IL

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

Anonymous Employer

Engineering Technician

Normal, IL

$20 - $24/hr

This role is responsible for supporting engineering development activities, coordinating manufacturing operations for engineering trials, and ensuring components and assemblies are tracked, inspected ...

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Support Engineer information

See Bloomington, IL salary details

$15

$38

$65

How much do support engineer jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for support engineer in Bloomington, IL is $38.24, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $44.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What cities near Bloomington, IL are hiring for Support Engineer jobs? Cities near Bloomington, IL with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Bloomington, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 5% Part Time, and 2% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $79,549 per year, or $38.2 per hour.

Application Engineer - HVAC (US & Mexico Support)

YINLUN TDI LLC

Morton, IL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Description

Job Title: Application Engineer - HVAC (US & Mexico Support)


Location: Monterrey, Mexico (Primary) + Morton, IL (Frequent Travel)


Company: Yinlun TDI LLC

________________________________________

About Yinlun TDI LLC

Yinlun TDI LLC is a leading provider of advanced thermal management solutions for the U.S. automotive, commercial truck, and off highway markets. Following the acquisition by Zhejiang Yinlun Co., Ltd., Yinlun TDI has further strengthened its engineering expertise and manufacturing capabilities in the United States. 


Headquartered in Houston, TX, Yinlun TDI LLC maintains sales and engineering facilities in California, Michigan, and Illinois. With strong support from our parent company, we are well positioned for continued growth across conventional heat exchangers, hybrid, electric vehicle (EV), and autonomous driving sectors. 


Yinlun TDI LLC is an ISO 14001 and IATF 16949 certified manufacturer of heat exchangers and fluid cooling components for automotive, commercial truck, bus, and industrial markets.

 ________________________________________

Position Overview

We are seeking an Application Engineer - HVAC to support customer applications across both the U.S. and Mexico markets.


This role will act as a key technical liaison between customers, the U.S. engineering team, and global HQ. The position is primarily based in Monterrey, Mexico, with frequent travel and on-site support required in Morton, IL (approximately 50% allocation depending on project phase).


The ideal candidate will have a solid background in thermal systems or HVAC applications within the automotive or commercial vehicle industry, and be comfortable working in a cross-border, fast-paced engineering environment..

________________________________________

Key Responsibilities

Serve as a technical interface for customer programs across the U.S. and Mexico

Analyze RFQs and develop HVAC / thermal system solutions aligned with customer requirements

Collaborate with U.S. teams and HQ engineering (China) on design, validation, and product development

Support design, development, and optimization of HVAC systems for commercial vehicles and off-highway applications

Participate in testing, validation (DVP&R), and product performance evaluation

Support project execution to meet timeline, quality, and cost targets

Attend customer meetings and provide technical presentations and support.


Requirements

Qualifications

Education

Bachelor's degree in engineering (Mechanical, Thermal, or related fields)

Professional Experience

3-8+ years of experience in application engineering, thermal systems, or HVAC-related roles

Experience in automotive, commercial vehicles, or off-highway equipment preferred

Skills & Competencies

Knowledge of HVAC systems, heat exchangers, and thermal management principles

Familiarity with APQP, FMEA, DVP&R

CAD tools (Catia, NX, SolidWorks, Creo, etc.)

Additional Skills:

Strong communication skills in cross-functional and international teams

Ability to work independently and support multiple projects.

Language

English required (must support U.S. team and customers)

Spanish required

Mobility

Primary base: Monterrey, Mexico

Frequent travel to Morton, IL (U.S.) required

Expected work allocation: ~50% Mexico / ~50% U.S. (project-dependent)

Initial onboarding may require extended time in the U.S.

________________________________________

Benefits

Competitive salary and performance-based bonus

Comprehensive benefits package (medical, dental, vision, life insurance)

Short-term and long-term disability coverage

401(k) with company match

Education reimbursement

Paid vacation, sick time, holidays, and floating holidays

Career growth opportunities in a fast-paced, global environment


Apply