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Applications Support Engineer Jobs (NOW HIRING)

Seven Seven Software

Applications Support

Tampa, FL · On-site

* Working in Application Support means you'll use both creative and critical thinking skills to ... programming. * While learning to fix application and data issues as they arise, you'll also gain ...

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How much do applications support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for applications support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What Does an Applications Support Engineer Do?

Applications support engineers perform maintenance on existing software and help customers solve system problems. As an applications support engineer, you need to evaluate issues and decide which of them get priority, modify existing software and documentation, train employees on any changes made, and implement a plan for future improvements. To accomplish this, you may need to work nights, weekends, or holidays. Some employers ask you to identify areas where a system is lacking, establish end-to-end monitoring systems, and ensure staff gets proactive notifications of potential problems. This is a collaborative position that often works closely with engineering and sales departments.

What does an application support engineer do?

An application support engineer is responsible for maintaining, troubleshooting, and resolving issues in software applications. They monitor system performance, assist users, and collaborate with development teams to implement fixes and updates, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of the application's environment are essential for this role.

What are some common challenges faced by Applications Support Engineers, and how can they be addressed?

Applications Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and continuously update your knowledge of the supported applications. Building good relationships with development and operations teams can also streamline issue resolution and prevent recurring problems.

What are the key skills and qualifications needed to thrive as an Applications Support Engineer, and why are they important?

To thrive as an Applications Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or a related field. Familiarity with application monitoring tools, ticketing systems like Jira or ServiceNow, and knowledge of SQL or scripting languages is often required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively supporting end users and collaborating with cross-functional teams. These skills ensure timely resolution of issues, minimize application downtime, and maintain high user satisfaction.

What does an Applications Support Engineer do?

An Applications Support Engineer is responsible for maintaining, troubleshooting, and enhancing software applications used by a business. They act as a bridge between end-users and the development team, resolving technical issues, ensuring system performance, and implementing software updates. Their duties may also include monitoring application health, providing user training, and creating documentation. Applications Support Engineers play a key role in ensuring that technology solutions run smoothly and efficiently for all users.
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Applications Support Engineer jobs near you
Applications Support Engineer

Applications Support Engineer

Chroma Systems Solutions Inc

Lake Forest, CA • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

JOB TITLE: Applications Support Engineer

DEPARTMENT: Service Support

REPORTS TO: Applications Support Manager

EMPLOYEE TYPE: Full-Time

LOCATION: 19772 Pauling, Foothill Ranch, CA 92610

SALARY: is commensurate with relevant experience

PAY RANGE: $75,000 - $90,000 Annually

GENERAL JOB DESCRIPTION:

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

The Chroma Systems Solutions, Inc. Service Support Team is currently seeking an Applications Support Engineer responsible for hardware and software support on Chroma’s instruments and Automated Test Systems (ATE). This position requires working closely with Chroma’s product lines across a variety of power supply markets and emerging technologies, including but not limited to Solar, Electric Vehicles, Battery and LED. We are seeking a mid-level professional who thrives working both independently as well as collaboratively. If this sounds like you, even if you don’t possess all of the required experiences or skills sets, we encourage you to apply!

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Software development as required
  • Validation based on hardware configuration
  • Resolve customer issues assigned to them via customer requests for technical assistance
  • Software Quality Validation (Installation, Operation, and Functionality)
  • Resolve customer issues with LabVIEW drivers and communications
  • Resolve customer issues with Chroma’s proprietary software applications (PowerPro, BatteryPro, Capitvate 5, and Soft Panel, etc.)
  • Interface with operations, service, and engineering teams and customers to address instrument operation and test application issues
  • Conduct product Hardware and Software training at customer facilities or online
  • Provide on-site installation, troubleshooting, and repairing of ATE power measurement systems and instruments at customer locations
  • Ability to perform overnight travel domestically and/or internationally up to 25%
  • Develop documentation: Knowledge Base Articles, FAQs, and technical articles
  • Strong teamwork and communication skills required

QUALIFICATIONS:

  • BSEE or BSCS with minimum of 2 years of experience in a technical environment
  • Certified LabVIEW Associate Developer (CLAD)
  • Experience with programing languages: Visual C #, Python, C ++, Visual Basic
  • Experience with troubleshooting advanced Windows Operation Systems Issues
  • Software Quality Testing and Debugging
  • Working knowledge of automated test equipment (ATE) and systems with experience in ATE software programming
  • Experience using AC/DC power sources, electronic loads, Hipot testers, power meters, and general lab test equipment such as DMMs, oscilloscopes, etc.
  • Experience using and troubleshooting communication protocols such as GPIB (IEEE 488.2), RS-232, RS-485, 12C, and CAN Bus
  • Excellent written and verbal communication and interpersonal skills
  • Knowledge of SCPI commands and remote control of programmable instruments
  • 3-5 Years Experience with power testing equipment (AC/DC power supplies, AC/DC loads, meters, and oscilloscopes). Solar and Battery Test system application experience a plus.

SUPERVISORY RESPONSIBLITIES:

This is a non-supervisory position.

PHYSICAL DEMANDS:

General office skills and dexterity are required. Must be able to lift 30 pounds.

CHROMA BENEFITS:

  • Bonus programs based on individual and company performance
  • Vacation, sick, bereavement time
  • Medical, dental, and vision plans for employees and dependents
  • Life insurance, AD&D, long term disability, and employee wellness programs
  • 401(k) retirement accounts with immediate vesting of company contributions
  • Profit sharing programs

WORKING CONDITIONS:

Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.

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