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Applications Support Engineer Jobs (NOW HIRING)

cathaybank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

cathaybank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

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How much do applications support engineer jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for applications support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What does an applications support engineer do?

Applications support engineers perform maintenance on existing software and help customers solve system problems. As an applications support engineer, you need to evaluate issues and decide which of them get priority, modify existing software and documentation, train employees on any changes made, and implement a plan for future improvements. To accomplish this, you may need to work nights, weekends, or holidays. Some employers ask you to identify areas where a system is lacking, establish end-to-end monitoring systems, and ensure staff gets proactive notifications of potential problems. This is a collaborative position that often works closely with engineering and sales departments.

What does an applications support engineer do?

An Applications Support Engineer is responsible for maintaining, troubleshooting, and enhancing software applications used by a business. They act as a bridge between end-users and the development team, resolving technical issues, ensuring system performance, and implementing software updates. Their duties may also include monitoring application health, providing user training, and creating documentation. Applications Support Engineers play a key role in ensuring that technology solutions run smoothly and efficiently for all users.

What are the key skills and qualifications needed to thrive as an applications support engineer, and why are they important?

To thrive as an Applications Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or a related field. Familiarity with application monitoring tools, ticketing systems like Jira or ServiceNow, and knowledge of SQL or scripting languages is often required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively supporting end users and collaborating with cross-functional teams. These skills ensure timely resolution of issues, minimize application downtime, and maintain high user satisfaction.

What are some common challenges faced by applications support engineers, and how can they be addressed?

Applications Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and continuously update your knowledge of the supported applications. Building good relationships with development and operations teams can also streamline issue resolution and prevent recurring problems.
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Applications Support Engineer jobs near you
Infographic showing various Applications Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Applications Support Engineer

InterSources Inc

Boston, MA • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary:
InterSources Inc is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will lead SharePoint migrations and provide support for Power Platform apps while maintaining enterprise-level documentation for business-critical applications.
Responsibilities:
• Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).
• Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.
• Develop and maintain migration runbooks, technical documentation, and user guides.
• Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.
• Resolve migration, integration, and performance issues in a timely manner.
Qualifications:
Required:
• 6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.
• Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool.
• Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.
• Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows).
• Expertise in configuring SharePoint Online and Power Platform security.
• Tenant/site-level permissions and role management.
• Azure AD integration for identity and access.
• Security and compliance features (DLP, sensitivity labels, retention).
• Ability to enforce governance and best practices while balancing usability.
• Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions.
• Strong troubleshooting skills for app performance, broken flows, and connector permissions.
• Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management).
• Proficiency in PowerShell scripting and PnP provisioning for automation.
• Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments.
• Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.
• Ability to clearly communicate technical guidance to IT staff, vendors, and business partners.
• Strong problem-solving abilities, especially in migration and security.
• Excellent communication and collaboration skills with technical and business teams.
• Ability to manage multiple projects and support tickets simultaneously.
• Proactive, adaptable, and team-oriented.
Preferred:
• Bachelor's degree in computer science, Information Systems, or related field.
• Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.
• Experience integrating M365 with third-party tools (Adobe Sign).
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Year founded

2007

Social media

Twitter

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