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Applications Support Engineer Jobs (NOW HIRING)

cathaybank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... The day-to-day responsibilities include maintaining ticketing queue, applications support, basic ...

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How much do applications support engineer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for applications support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What Does an Applications Support Engineer Do?

Applications support engineers perform maintenance on existing software and help customers solve system problems. As an applications support engineer, you need to evaluate issues and decide which of them get priority, modify existing software and documentation, train employees on any changes made, and implement a plan for future improvements. To accomplish this, you may need to work nights, weekends, or holidays. Some employers ask you to identify areas where a system is lacking, establish end-to-end monitoring systems, and ensure staff gets proactive notifications of potential problems. This is a collaborative position that often works closely with engineering and sales departments.

What are some common challenges faced by Applications Support Engineers, and how can they be addressed?

Applications Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and continuously update your knowledge of the supported applications. Building good relationships with development and operations teams can also streamline issue resolution and prevent recurring problems.

What are the key skills and qualifications needed to thrive as an Applications Support Engineer, and why are they important?

To thrive as an Applications Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or a related field. Familiarity with application monitoring tools, ticketing systems like Jira or ServiceNow, and knowledge of SQL or scripting languages is often required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively supporting end users and collaborating with cross-functional teams. These skills ensure timely resolution of issues, minimize application downtime, and maintain high user satisfaction.

What does an Applications Support Engineer do?

An Applications Support Engineer is responsible for maintaining, troubleshooting, and enhancing software applications used by a business. They act as a bridge between end-users and the development team, resolving technical issues, ensuring system performance, and implementing software updates. Their duties may also include monitoring application health, providing user training, and creating documentation. Applications Support Engineers play a key role in ensuring that technology solutions run smoothly and efficiently for all users.
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Applications Support Engineer jobs near you
Infographic showing various Applications Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Applications Support Engineer

The One 23 Group

Herndon, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of War, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.


Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.


THE POSITION
The engineer will provide operational support, troubleshooting, and engineering expertise for enterprise messaging systems, proxy services, DNS infrastructure, authentication systems, and monitoring platforms. The Applications Engineer will collaborate with network operations, security teams, and external partners to ensure reliable and secure application services supporting DOJ mission operations and enterprise network services.

RESPONSIBILITIES:

1. Application Infrastructure Operations

  • Implement, configure, maintain, and troubleshoot enterprise application services supporting network operations.
  • Monitor system performance, availability, and security across enterprise application platforms.
  • Diagnose application connectivity issues across multiple layers of network and security infrastructure.
  • Investigate service disruptions and perform root cause analysis to restore services.

2. Messaging and Email Security Systems

  • Manage and support Proofpoint mail server infrastructure and related secure messaging services.
  • Diagnose mail delivery issues using log analysis and SMTP relay troubleshooting.
  • Support secure email routing and filtering policies across the enterprise messaging environment.
  • Maintain high-volume SMTP relay systems supporting enterprise communications.

3. Proxy and Secure Web Gateway Services

  • Manage and support Bluecoat Proxy SG and SSL inspection services or F5 proxy services.
  • Investigate and resolve user connectivity issues related to proxy infrastructure.
  • Modify and implement proxy policies based on security requirements and operational needs.

4. DNS and Network Services

  • Manage and maintain Infoblox DNS infrastructure and troubleshoot DNS-related issues.
  • Support enterprise BIND/DNS services for internal and external network applications.
  • Maintain DNS configuration, zones, and records across the enterprise environment.
  • Assist in diagnosing application connectivity problems related to DNS services.

5. Identity and Authentication Services

  • Manage and maintain RSA Authentication Manager and associated authentication agents.
  • Support multi-factor authentication services and secure access platforms.
  • Troubleshoot authentication and access issues for enterprise users and applications.

6. Remote Support and Infrastructure Tools

  • Manage and maintain BeyondTrust Remote Support solutions used by operational teams.
  • Support remote support platforms and maintain secure remote access infrastructure.

7. IP Address Management (IPAM)

  • Manage and maintain Bluecat IP Address Management (IPAM) systems.
  • Maintain IP allocation records and support IP address management across enterprise environments.
  • Assist with network configuration coordination with network engineering teams.

8. Monitoring and Incident Response

  • Utilize monitoring platforms such as Xymon or similar tools to track application health and performance.
  • Investigate alerts and potential service disruptions.
  • Perform incident response activities related to enterprise application services.

9. Preferred Familiarity With:

  • Infoblox Internal DNS (Physical)
  • Cloudflare External (Cloud)
  • Cloudflare Reverse Proxys (Cloud)
  • Proofpoint External Email (Cloud)
  • Proofpoint Internal Email (Cloud)
  • JConnect (Zscaler)
  • RSA
  • BeyondTrust


ADDITIONAL INFORMATION

  • Hybrid Position in Washington, DC
Requirements:
  • Public Trust
  • Minimum 5+ years of experience supporting enterprise application infrastructure or network-based services.
  • Experience supporting messaging systems, proxy services, or enterprise authentication platforms



Equal opportunity employer, including disability/vets.