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Applications Support Engineer Jobs (NOW HIRING)

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... The day-to-day responsibilities include maintaining ticketing queue, applications support, basic ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... The day-to-day responsibilities include maintaining ticketing queue, applications support, basic ...

SpearBio

Bioinstrumentation Support Engineer

Woburn, MA · On-site

$105K - $115K/yr

... applications support team. • Provide field observations on workflow usability, failure modes, and consumable performance to inform engineering and applications teams. In-House Engineering ...

Alleare Consulting

IT Support Engineer

Casa Grande, AZ · On-site

IT Support Engineer Fulltime Casa Grande, AZ (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... The day-to-day responsibilities include maintaining ticketing queue, applications support, basic ...

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Applications Support Engineer information

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How much do applications support engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for applications support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What does an applications support engineer do?

Applications support engineers perform maintenance on existing software and help customers solve system problems. As an applications support engineer, you need to evaluate issues and decide which of them get priority, modify existing software and documentation, train employees on any changes made, and implement a plan for future improvements. To accomplish this, you may need to work nights, weekends, or holidays. Some employers ask you to identify areas where a system is lacking, establish end-to-end monitoring systems, and ensure staff gets proactive notifications of potential problems. This is a collaborative position that often works closely with engineering and sales departments.

What does an applications support engineer do?

An Applications Support Engineer is responsible for maintaining, troubleshooting, and enhancing software applications used by a business. They act as a bridge between end-users and the development team, resolving technical issues, ensuring system performance, and implementing software updates. Their duties may also include monitoring application health, providing user training, and creating documentation. Applications Support Engineers play a key role in ensuring that technology solutions run smoothly and efficiently for all users.

What are the key skills and qualifications needed to thrive as an applications support engineer, and why are they important?

To thrive as an Applications Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or a related field. Familiarity with application monitoring tools, ticketing systems like Jira or ServiceNow, and knowledge of SQL or scripting languages is often required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively supporting end users and collaborating with cross-functional teams. These skills ensure timely resolution of issues, minimize application downtime, and maintain high user satisfaction.

What are some common challenges faced by applications support engineers, and how can they be addressed?

Applications Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and continuously update your knowledge of the supported applications. Building good relationships with development and operations teams can also streamline issue resolution and prevent recurring problems.
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Applications Support Engineer jobs near you
Infographic showing various Applications Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Enterprise Applications Support Specialist

Lagrange, GA • On-site

Mountville Mills, Inc
Fabric Manufacturing • 501 - 1,000 employees
Learn more about Mountville Mills, Incexternal

Other

Posted 9 days ago

Job description

Enterprise Applications Support Specialist

Job Category: Office Hourly

Requisition Number: ENTER001497

  • Full-Time
  • On-site
LocationsDescriptionEnterprise Applications Support Specialist – 2nd Shift

Location: LaGrange, GA (On-Site)

Shift: 2nd Shift

Department: Enterprise Applications

Reports To: Sr. Director, Enterprise Applications

Position Summary

Mountville is seeking an Enterprise Applications Support Specialist to join our Enterprise Applications team for 2nd shift. This role is ideal for someone who enjoys helping users, troubleshooting business application issues, learning business processes, and building a career in Enterprise Applicationsand business systems.

The Enterprise Applications Support Specialist serves as the first point of contact for application support requests and works closely with Business Analysts, ERP Systems Analysts, developers, and business stakeholders to ensure our systems effectively support daily operations.

This position offers a clear growth path into Business Analystor other technology-focused roles within the organization.

What You'll Do

Application Support

  • Serve as a primary contact for enterprise applicationsupport requests.
  • Investigate and troubleshoot system issues reported by business users.
  • Document incidents, enhancement requests, and recurring issues.
  • Coordinate resolution of support tickets with internal teams and external partners.
  • Follow up with users to verify successful resolutions.

User Assistance & Training

  • Provide day-to-day support to users through manufacturing, customer service, supply chain, finance, and other functional areas.
  • Create and maintain user guides, SOPs, and knowledge base articles.
  • Help coordinate user training and communication for system updates.

Testing & Quality Assurance

  • Participate inlimitedtesting of application enhancements, bug fixes, and upgrades.
  • Execute test scripts and document testing results.
  • Identify and report defects and ensure appropriate follow-up.

Process & Data Support

  • Assist with data validation, cleanup activities, and data quality reviews.
  • Support process improvement initiatives and documentation efforts.
  • Help gather information needed for system enhancements and business requests.
  • Participate in project activities and system deployments as assigned.
  • Work closely with Business Analysts, ERP Systems Analysts, and technical resources.
  • Participate in daily support reviews and issue triage meetings.
  • Maintain accurate support documentation and status updates.
  • Contribute to continuous improvement of support processes.

Preferred Qualifications

Required

  • Associate degree or comparable work experience.
  • Strong customer service and communication skills.
  • Ability to learn business processes and enterprise software systems.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications.
  • Availability to work 2nd shift.

Preferred

  • Bachelor's degree in Business, Information Systems, Computer Science, or related field.
  • Experience supporting ERP, CRM, or business applications.
  • Experience working in manufacturing, distribution, or supply chain environments.
  • Familiarity with Microsoft Dynamics 365, SharePoint, Teams, Power Platform, or similar business systems.
  • Experience with ticketing systems such as Jira, Azure DevOps,ServiceNoworFreshdesk.

Characteristics of Success

The ideal candidate:

  • Is naturally curious and eager to learn.
  • Can communicate effectively with both business and technical teams.
  • Takes ownership of issues through resolution.
  • Is highly organized anddetail-oriented.
Why Join Mountville?

You’ll have the opportunity to work directly with the team responsible for supporting and enhancing critical business applications across the company. This role provides hands-on exposure to ERP systems, business processes, application support, and digital transformation initiatives while building a foundation for long-term career growth within Enterprise Applications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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