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Applications Support Engineer Jobs (NOW HIRING)

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

cathaybank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

FilterEasy LLC

Applications Support Analyst

Wilson, NC · On-site

Working closely with our Applications Support team, you will be a key guardian of data integrity ... Maintain and prioritize the platform enhancement backlog, ensuring developers are working on the ...

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... The day-to-day responsibilities include maintaining ticketing queue, applications support, basic ...

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... The day-to-day responsibilities include maintaining ticketing queue, applications support, basic ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Education: BS Computer Science/Engineering or equivalent work experience required. * Experience: * Minimum three years of experience in an applications support position. * Experience and knowledge of ...

Millennium Management LLC

Production Support Engineer

Miami, FL · On-site

$40.25 - $52.25/hr

Production Support Engineer The Core Technology Production Support team supports a suite of business-critical financial applications used by Middle Office, Operations, Treasury, and Trading. These ...

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How much do applications support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for applications support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What Does an Applications Support Engineer Do?

Applications support engineers perform maintenance on existing software and help customers solve system problems. As an applications support engineer, you need to evaluate issues and decide which of them get priority, modify existing software and documentation, train employees on any changes made, and implement a plan for future improvements. To accomplish this, you may need to work nights, weekends, or holidays. Some employers ask you to identify areas where a system is lacking, establish end-to-end monitoring systems, and ensure staff gets proactive notifications of potential problems. This is a collaborative position that often works closely with engineering and sales departments.

What does an application support engineer do?

An application support engineer is responsible for maintaining, troubleshooting, and resolving issues in software applications. They monitor system performance, assist users, and collaborate with development teams to implement fixes and updates, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of the application's environment are essential for this role.

What are some common challenges faced by Applications Support Engineers, and how can they be addressed?

Applications Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and continuously update your knowledge of the supported applications. Building good relationships with development and operations teams can also streamline issue resolution and prevent recurring problems.

What are the key skills and qualifications needed to thrive as an Applications Support Engineer, and why are they important?

To thrive as an Applications Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or a related field. Familiarity with application monitoring tools, ticketing systems like Jira or ServiceNow, and knowledge of SQL or scripting languages is often required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively supporting end users and collaborating with cross-functional teams. These skills ensure timely resolution of issues, minimize application downtime, and maintain high user satisfaction.

What does an Applications Support Engineer do?

An Applications Support Engineer is responsible for maintaining, troubleshooting, and enhancing software applications used by a business. They act as a bridge between end-users and the development team, resolving technical issues, ensuring system performance, and implementing software updates. Their duties may also include monitoring application health, providing user training, and creating documentation. Applications Support Engineers play a key role in ensuring that technology solutions run smoothly and efficiently for all users.
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Applications Support Engineer jobs near you
Engineering Applications Support Technician

Engineering Applications Support Technician

Stefanini Group

Manhattan, NY

Full-time

Posted 2 hours ago

Job description

Position Overview

The IT Support Specialists primary responsibility is to provide proximity IT Support of the manufacturing infrastructure and Operations, including computer hardware, software, applications, network printers and scanners, as well as other manufacturing related technologies. The position will be responsible for providing service delivery which includes incident, problem, and change management to facilitate Information Technology initiatives within the location.

Key Accountabilities

Key Accountabilities

% of Time

Importance

  • Provide local technical support and assistance for all computer hardware (laptops, printers, RFID antennas, telephones, scanners etc.). Act as the onsite single point of contact for internal client technical issues, working with internal and external IT teams, including external vendors. This role also provides dedicated support for design and engineering environments, with a strong emphasis on AutoCAD, Mastercam, and other CAD/CAM and engineering applications used by manufacturing and engineering teams.

25

 Critical

 Necessary

  • Install and configure workstations, software, and systems as designated by Information Technology division. Follow SOP's and Knowledge documentation to ensure consistent solution delivery. Provide assistance to internal and external Information Technology teams with all project and support related deliverables pertinent to the location.

25

 Critical

 Necessary

  • Perform IT Service management by utilizing ServiceNow to track, update and resolve incidents and requests for local operations, ensuring adherence to documented processes and policies. This includes communicating escalations to management and external IT Teams. 

25

 Critical

 Necessary

  • Provide training and knowledge transfer to operation staff, including the creation of documentation for site-specific processes in the form of Knowledge Articles and SOPs. 

20

 Critical

 Necessary

  • Monitor health and track maintenance of local IT Systems, including Server, Network, Telephony, and other critical systems and processes. This includes tracking and maintaining IT inventory specific to the location. 

5

 Critical

 Necessary


Technical Skills and Knowledge
  • Strong knowledge of end-user hardware and peripherals, including:
    • Laptops and desktops
    • Printers, scanners, and networked devices
    • RFID equipment, telephony, and other manufacturing-related technologies
  • Experience installing, configuring, and troubleshooting:
    • Workstations and standard enterprise software
    • Network-connected devices and peripherals
  • Working knowledge of IT Service Management (ITSM)practices and tools (e.g., ServiceNow), including:
    • Incident, request, problem, and change management
    • Accurate ticket documentation and status updates
  • Basic understanding of:
    • Networking fundamentals and connectivity troubleshooting
    • Server, network, and telephony system health monitoring from a site-support perspective
  • Experience with IT asset and inventory management, including tracking and maintaining site-specific equipment
Documentation, Training, and Communication
  • Ability to follow and apply standard operating procedures (SOPs) and knowledge documentation
  • Experience creating and maintaining:
    • Knowledge Articles
    • Site-specific SOPs
    • User-facing technical documentation and guides
  • Ability to provide effective training and knowledge transfer to manufacturing and operational staff
  • Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users
Professional Competencies
  • Strong problem-solving skills with the ability to resolve most technical issues independently
  • Ability to escalate complex or high-impact issues appropriately and communicate clearly with IT leadership and support partners
  • High level of motivation and interest in learning new technologies and processes
  • Ability to work effectively with minimal supervision in a fast-paced, operational environment
  • Strong organizational skills and attention to detail, particularly in documentation, ticketing, and asset tracking
  • Reliable attendance and schedule adherence to support manufacturing and business operations
Level of Knowledge, Skills, and Authority
  • Applies established and advanced IT support concepts, practices, and procedures within a manufacturing or operational environment
  • Adapts tools, processes, and techniques to meet location-specific requirements
  • Performs varied and moderately complex work under limited supervision
  • Resolves the majority of local IT issues independently, escalating only the most complex problems
  • Operates within defined policies while exercising sound judgment to ensure consistent service delivery

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Education:Associate (AA, AS...)Employment Type: FULL_TIME

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