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Applications Support Engineer Jobs (NOW HIRING)

Pittsburgh International Airport

Bachelor's degree in Computer Science, Information Technology, Engineering or related field from an ... Three years of experience supporting enterprise ERP/Cloud applications, with a strong preference ...

New

All Copy Products

Level 1 Support Engineer

Denver, CO · On-site

$25 - $30/hr

Tier‑1 IT Support Engineer Position Summary The Tier‑1 IT Support Engineer provides ... Exposure to Microsoft Office / Microsoft 365 applications * Familiarity with Exchange, printers ...

Qualcomm

DSP Applications Software Engineer

Austin, TX · On-site

$127K - $190K/yr

We are looking for an DSP applications software engineer to work in a team responsible for ... Upon request, Qualcomm will provide reasonable accommodations to support individuals with ...

Axcend

Applications & Support Scientist

Lehi, UT · On-site

$95K - $125K/yr

You'll work hand-in-hand with our sales, engineering, and applications teams to make sure customers ... Support the sales process: Serve as the technical voice in the room - answer deep scientific ...

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Applications Support Engineer information

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How much do applications support engineer jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for applications support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What Does an Applications Support Engineer Do?

Applications support engineers perform maintenance on existing software and help customers solve system problems. As an applications support engineer, you need to evaluate issues and decide which of them get priority, modify existing software and documentation, train employees on any changes made, and implement a plan for future improvements. To accomplish this, you may need to work nights, weekends, or holidays. Some employers ask you to identify areas where a system is lacking, establish end-to-end monitoring systems, and ensure staff gets proactive notifications of potential problems. This is a collaborative position that often works closely with engineering and sales departments.

What are some common challenges faced by Applications Support Engineers, and how can they be addressed?

Applications Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and continuously update your knowledge of the supported applications. Building good relationships with development and operations teams can also streamline issue resolution and prevent recurring problems.

What are the key skills and qualifications needed to thrive as an Applications Support Engineer, and why are they important?

To thrive as an Applications Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or a related field. Familiarity with application monitoring tools, ticketing systems like Jira or ServiceNow, and knowledge of SQL or scripting languages is often required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively supporting end users and collaborating with cross-functional teams. These skills ensure timely resolution of issues, minimize application downtime, and maintain high user satisfaction.

What does an Applications Support Engineer do?

An Applications Support Engineer is responsible for maintaining, troubleshooting, and enhancing software applications used by a business. They act as a bridge between end-users and the development team, resolving technical issues, ensuring system performance, and implementing software updates. Their duties may also include monitoring application health, providing user training, and creating documentation. Applications Support Engineers play a key role in ensuring that technology solutions run smoothly and efficiently for all users.
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Applications Support Engineer jobs near you
Infographic showing various Applications Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.
Desktop Support Engineer (Biotech/Pharma - GxP) ___ Cary, NC & SFO, CA (Onsite) ___ Contract

Desktop Support Engineer (Biotech/Pharma - GxP) ___ Cary, NC & SFO, CA (Onsite) ___ Contract

Acestack

Cary, NC • On-site

Contractor

Re-posted 7 hours ago

Job description

Job Title: Desktop Support Engineer (Biotech/Pharma – GxP Environment)
Location: Onsite – Cary, NC & San Francisco, CA
Type: Contract

Job Description: We are seeking an experienced Desktop Support Engineer with a strong background supporting IT operations in a Biotech/Pharma GxP-regulated environment. The ideal candidate will provide hands-on support for end-users, ensuring compliance with GxP, FDA, and other regulatory standards while maintaining seamless IT operations.

Key Responsibilities:

  • Provide onsite desktop and end-user support including hardware, software, and peripherals troubleshooting.
  • Install, configure, and maintain laptops, desktops, printers, and mobile devices.
  • Support Windows, macOS, and collaboration tools (MS Teams, Zoom, O365).
  • Ensure IT systems and processes are aligned with GxP and FDA regulatory requirements.
  • Document incidents, service requests, and resolutions in ticketing systems (ServiceNow/Jira/Remedy).
  • Work closely with IT, QA, and Compliance teams to support validated systems and GxP applications.
  • Support lab systems, scientific applications, and other pharma/biotech-specific tools as required.
  • Provide VIP/Executive support and timely resolution of escalated issues.
  • Assist with onboarding/offboarding including account provisioning, access management, and asset deployment.
  • Maintain SOPs, validation documentation, and IT policies relevant to a GxP environment.

Required Skills & Experience:

  • 2-5+ years of Desktop/End-User Support experience.
  • Strong experience in Biotech, Pharmaceutical, or Life Sciences domain.
  • Proven knowledge of GxP, FDA, 21 CFR Part 11, and IT compliance standards.
  • Hands-on expertise with Windows OS, macOS, Active Directory, O365, and standard productivity tools.
  • Experience supporting validated IT systems and lab/scientific applications.
  • Strong troubleshooting skills across hardware, software, and networking.
  • Excellent communication and customer service skills.
  • Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
 
 
 
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About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Company size

51 - 200 Employees

Headquarters location

NJ, US

Year founded

2017

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