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Applications Support Engineer Jobs in Michigan (NOW HIRING)

TRUMPF

Applications Engineer

Plymouth, MI · On-site

Laser Applications Engineers works as a part of the Laser Applications Laboratory group ... Your goal is to support sales by ensuring best in class customer satisfaction in the pre-sales ...

Trumpf

Applications Engineer

Plymouth, MI

Laser Applications Engineers works as a part of the Laser Applications Laboratory group ... Your goal is to support sales by ensuring best in class customer satisfaction in the pre-sales ...

TRUMPF Group

Applications Engineer

Plymouth, MI · On-site

Laser Applications Engineers works as a part of the Laser Applications Laboratory group ... Your goal is to support sales by ensuring best in class customer satisfaction in the pre-sales ...

PBS Biotech Inc

Applications Engineer II

Macatawa, MI · On-site

$109K - $131K/yr

We specialize in advanced single-use bioreactor systems that support cutting-edge cell therapy and ... As an Applications Engineer, you will play a critical role in supporting customers with the ...

Danaher

Application Support Scientist

Ann Arbor, MI

The Application Scientist supports LC-MS product demonstrations, application development, technical ... Applications team located in Marlborough, MA or Golden, CO and will be an on-site role. In this ...

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Applications Support Engineer information

See Michigan salary details

$15

$42

$63

How much do applications support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for applications support engineer in Michigan is $42.30, according to ZipRecruiter salary data. Most workers in this role earn between $33.75 and $49.42 per hour, depending on experience, location, and employer.

What Does an Applications Support Engineer Do?

Applications support engineers perform maintenance on existing software and help customers solve system problems. As an applications support engineer, you need to evaluate issues and decide which of them get priority, modify existing software and documentation, train employees on any changes made, and implement a plan for future improvements. To accomplish this, you may need to work nights, weekends, or holidays. Some employers ask you to identify areas where a system is lacking, establish end-to-end monitoring systems, and ensure staff gets proactive notifications of potential problems. This is a collaborative position that often works closely with engineering and sales departments.

What are some common challenges faced by Applications Support Engineers, and how can they be addressed?

Applications Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and continuously update your knowledge of the supported applications. Building good relationships with development and operations teams can also streamline issue resolution and prevent recurring problems.

What are the key skills and qualifications needed to thrive as an Applications Support Engineer, and why are they important?

To thrive as an Applications Support Engineer, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or a related field. Familiarity with application monitoring tools, ticketing systems like Jira or ServiceNow, and knowledge of SQL or scripting languages is often required. Excellent communication, customer service orientation, and teamwork are vital soft skills for effectively supporting end users and collaborating with cross-functional teams. These skills ensure timely resolution of issues, minimize application downtime, and maintain high user satisfaction.

What does an Applications Support Engineer do?

An Applications Support Engineer is responsible for maintaining, troubleshooting, and enhancing software applications used by a business. They act as a bridge between end-users and the development team, resolving technical issues, ensuring system performance, and implementing software updates. Their duties may also include monitoring application health, providing user training, and creating documentation. Applications Support Engineers play a key role in ensuring that technology solutions run smoothly and efficiently for all users.
More about Applications Support Engineer jobs
What are popular job titles related to Applications Support Engineer jobs in Michigan? For Applications Support Engineer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Applications Support Engineer jobs in Michigan look for? The top searched job categories for Applications Support Engineer jobs in Michigan are:
What are popular job titles related to Applications Support Engineer jobs in MI? For Applications Support Engineer jobs in MI, the most frequently searched job titles are:
Applications Support Engineer jobs near you
Infographic showing various Applications Support Engineer job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $87,988 per year, or $42.3 per hour.

MES Support Engineer / MES Application Support Lead

StratEdge It consulting INC

Grand Rapids, MI • On-site

$65/hr

Other

Posted 3 days ago

Job description

Job Title
MES Support Engineer / MES Application Support Lead
Location
Grand Rapids, MI 49512 (100% Onsite)
Visa
)
ITAR Requirement: YES
Rate
$65hr
Mandatory Skills
Skill
Requirement
Manufacturing Execution Systems (MES)
Required
PTC ThingWorx Platform
Required
Microsoft SQL Server
Required
Authentication / Single Sign-On (SSO)
Required
SSL Certificates and Security Administration
Required
PLC / SCADA Integrations
Required
Kepware, MTConnect, IGS or similar industrial connectivity platforms
Required
Application Monitoring and Performance Tuning
Required
Backup and Recovery Processes
Required
Troubleshooting across Application, Network, and Device Layers
Required
Operational Technology (OT) Networks
Required
ServiceNow
Required
ITIL-based Support Processes
Required
Oracle E-Business Suite
Integration Support
TIPQA
Integration Support
Data Lake / Redshift
Integration Support
WebMethods Interfaces
Integration Support
MTConnect
Integration Support
Kepware
Integration Support
Brady Printers
Integration Support
Laser Etching systems
Integration Support
Job Description (Full)
Role: MES Support Engineer / MES Application Support Lead
Duration: 6 months
Location: Grand Rapids, MI 49512 (100% Onsite)
Overview
Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on ThingWorx technology and includes the following applications:
Connected Work Cell (CWC)
Asset Monitoring & Utilization (AMU)
Real-Time Production Performance Monitoring (RTPPM)
The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.
Key Responsibilities
MES Application Support
Provide operational support for ThingWorx-based MES applications (CWC, AMU, RTPPM).
Manage incident, service request, defect, and deployment-related tickets.
Perform ticket triage, prioritization, tracking, escalation, and closure.
Support production stabilization, hypercare, and post-deployment activities.
Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.
Integration Support
Monitor and support integrations between MES and:
Oracle E-Business Suite (Kittyhawk)
TIPQA
Data Lake / Redshift
WebMethods interfaces
IGS / OPC-UA / Databridge communications
MTConnect and Kepware environments
Brady Printers and Laser Etching systems
System Administration & Maintenance
Monitor application health, alerts, performance, CPU and memory utilization.
Support software patching, upgrades, security updates, and validation testing.
Coordinate maintenance activities and planned outages.
Support lower environments (Development and QA) and validate changes before production deployment.
Maintain support documentation, procedures, ticket updates, and operational logs.
Operational & Reporting Support
Provide daily status reporting on incidents, risks, blockers, and escalations.
Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.
Deliver monthly SLA and operational performance reports, including:
System availability
Ticket volumes and resolution metrics
Root cause analysis
Corrective and preventive actions
Required Technical Skills
Candidates must demonstrate experience in:
Skill Area
Details
Manufacturing Execution Systems (MES)
Hands-on experience
PTC ThingWorx Platform
Core platform expertise
Microsoft SQL Server
Database management
Authentication / Single Sign-On (SSO)
Identity management
SSL Certificates and Security Administration
Security management
PLC / SCADA Integrations
Industrial connectivity
Kepware, MTConnect, IGS or similar
Industrial connectivity platforms
Application Monitoring and Performance Tuning
Performance optimization
Backup and Recovery Processes
Data protection
Troubleshooting across Application, Network, and Device Layers
Cross-layer debugging
Operational Technology (OT) Networks
OT network experience
ServiceNow
ITIL-based support
ITIL-based Support Processes
Service management

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