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Applications Support Analyst Jobs (NOW HIRING)

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.

Pittsburgh International Airport

Here is how theSenior Applications Support Analystwill help: * Participate in requirements analysis by gathering specifications and creating user stories to define project deliverables. * Demonstrate ...

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Applications Support Analyst information

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How much do applications support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Applications Support Analysts, and how can they be addressed?

Applications Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, strong organizational skills are essential for prioritizing tasks, while continuous learning helps analysts stay updated with evolving applications. Building clear communication channels and documenting common issues also enhance efficiency and collaboration within the support team.

What does an Applications Support Analyst do?

An Applications Support Analyst provides technical support and troubleshooting for software applications within an organization. They help resolve issues reported by users, ensure the smooth functioning of applications, and often serve as a bridge between end-users and the development team. Their duties may also include monitoring application performance, implementing updates, and offering training or documentation to users. Strong problem-solving skills and knowledge of both software and business processes are essential in this role.

What is the difference between Applications Support Analyst vs Help Desk Technician?

AspectApplications Support AnalystHelp Desk Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center AnalystHigh school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentCorporate IT departments, supporting enterprise applicationsHelp desk or call center environments, providing first-level support
Employer & Industry UsageUsed across industries with complex software needsCommon in retail, small business, and service sectors
Common Search & ComparisonOften compared for technical support roles involving application troubleshootingCompared for entry-level IT support roles

The Applications Support Analyst typically handles complex application issues, requiring technical knowledge and certifications, working in corporate environments. Help Desk Technicians focus on basic troubleshooting and customer support, often with less formal education. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as an Applications Support Analyst, and why are they important?

To thrive as an Applications Support Analyst, you need a solid understanding of information systems, troubleshooting skills, and often a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), databases (such as SQL), and sometimes ITIL certification are typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help you excel in resolving user issues and collaborating with technical teams. These competencies are crucial for ensuring application reliability, minimizing downtime, and maintaining user satisfaction.

What Does an Applications Support Analyst Do?

An applications support analyst is in charge of resolving technical issues related to business systems or software for customers. Your responsibilities in this role include talking to customers about application problems, resolving the issues and giving a response to affected customers, creating and analyzing reports based on current and previous errors, writing procedures for the use of company systems, and creating new or updated software for customer use. In some roles, you may also be required to complete additional duties like training other employees or customers on the use of your software, troubleshooting directly with customers, or updating computers with the newest version of the technology.

More about Applications Support Analyst jobs
What cities are hiring for Applications Support Analyst jobs? Cities with the most Applications Support Analyst job openings:
What are the most commonly searched types of Applications Support Analyst jobs? The most popular types of Applications Support Analyst jobs are:
Who are the top companies hiring for Applications Support Analyst jobs? The top employers for Applications Support Analyst jobs are:
What states have the most Applications Support Analyst jobs? States with the most job openings for Applications Support Analyst jobs include:
What are popular job titles related to Applications Support Analyst jobs? For Applications Support Analyst jobs, the most frequently searched job titles are:
Applications Support Analyst jobs near you
Infographic showing various Applications Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Applications Support Analyst

cathaybank

Rosemead, CA

$36.05 - $43.27/hr

Other

Posted 18 days ago

Job description

GENERAL SUMMARY

The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests.  This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.


ESSENTIAL FUNCTIONS

  • Independently analyze, troubleshoot, and document user support tickets related to banking applications systems.  Ensure that support tickets are managed towards timely resolution and closure. 
  • Collaborate with other areas within the IT department to fulfill business requests.  
  • Perform application system maintenance such as installations, upgrades, and patching.
  • Resolve and fulfill requests compliant to established Service Level Agreements.
  • Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely. 
  • Build strong client service relationships across various levels of the organization.
  • Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
  • Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
  • Maintain application system supports documentation on a regular basis.
  • Participate and contribute to scheduled Disaster Recovery exercises.
  • Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.

QUALIFICATIONS

  • Education:    BS Computer Science/Engineering or equivalent work experience required. 
  • Experience:  
    • Minimum three years of experience in an applications support position.  
    • Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.  
    • Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management preferred. 
    • Experience in disaster recovery/application backup concepts and methods preferred.
  • Skills/Ability: 
    • Ability to respond and reprioritize quickly to unexpected situations and initiate   corrective action quickly.  
    • Must be detail oriented and possess strong written and verbal communication skills.
    • Proven capability to effectively interface with dynamic development teams.
    • Strong ability to multitask and be proactive.
    • Ability to work independently with minimal instructions.
    • Customer-centric mindset.    

OTHER DETAILS


$36.05 – $43.27 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

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