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Applications Support Analyst Jobs (NOW HIRING)

Borland Groover

Applications Analyst

Jacksonville, FL · On-site

POSITION SUMMARY The Applications Support Analyst provides front-line and escalated support for clinical and administrative applications used in a gastroenterology physician practice. This role ...

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Applications Support Analyst information

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How much do applications support analyst jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Applications Support Analysts, and how can they be addressed?

Applications Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, strong organizational skills are essential for prioritizing tasks, while continuous learning helps analysts stay updated with evolving applications. Building clear communication channels and documenting common issues also enhance efficiency and collaboration within the support team.

What does an Applications Support Analyst do?

An Applications Support Analyst provides technical support and troubleshooting for software applications within an organization. They help resolve issues reported by users, ensure the smooth functioning of applications, and often serve as a bridge between end-users and the development team. Their duties may also include monitoring application performance, implementing updates, and offering training or documentation to users. Strong problem-solving skills and knowledge of both software and business processes are essential in this role.

How much do application support analysts make?

Application support analysts in the US typically earn between $55,000 and $85,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced analysts with certifications can earn over $90,000. Skills in troubleshooting, SQL, and familiarity with enterprise applications are often required.

What is the difference between Applications Support Analyst vs Help Desk Technician?

AspectApplications Support AnalystHelp Desk Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center AnalystHigh school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentCorporate IT departments, supporting enterprise applicationsHelp desk or call center environments, providing first-level support
Employer & Industry UsageUsed across industries with complex software needsCommon in retail, small business, and service sectors
Common Search & ComparisonOften compared for technical support roles involving application troubleshootingCompared for entry-level IT support roles

The Applications Support Analyst typically handles complex application issues, requiring technical knowledge and certifications, working in corporate environments. Help Desk Technicians focus on basic troubleshooting and customer support, often with less formal education. Both roles are essential in IT support but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as an Applications Support Analyst, and why are they important?

To thrive as an Applications Support Analyst, you need a solid understanding of information systems, troubleshooting skills, and often a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), databases (such as SQL), and sometimes ITIL certification are typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help you excel in resolving user issues and collaborating with technical teams. These competencies are crucial for ensuring application reliability, minimizing downtime, and maintaining user satisfaction.

Is an application analyst entry level?

Application Support Analysts can be entry-level or require some experience, depending on the organization. Entry-level roles typically require basic knowledge of software applications, troubleshooting skills, and may involve on-the-job training, while more advanced positions may require certifications or prior experience with specific systems.

What Does an Applications Support Analyst Do?

An applications support analyst is in charge of resolving technical issues related to business systems or software for customers. Your responsibilities in this role include talking to customers about application problems, resolving the issues and giving a response to affected customers, creating and analyzing reports based on current and previous errors, writing procedures for the use of company systems, and creating new or updated software for customer use. In some roles, you may also be required to complete additional duties like training other employees or customers on the use of your software, troubleshooting directly with customers, or updating computers with the newest version of the technology.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues with software applications used by an organization. They monitor system performance, assist users with technical problems, and often work with IT teams to implement updates and improvements, typically using tools like ticketing systems and diagnostic software.

What does an application analyst do?

An Applications Support Analyst is responsible for maintaining, troubleshooting, and optimizing software applications used within an organization. They analyze issues, provide technical support, and collaborate with developers and users to ensure smooth operation, often using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of relevant systems are essential for this role.
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Applications Support Analyst jobs near you
Infographic showing various Applications Support Analyst job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 8% Part Time, 15% Temporary, and 8% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Sr Analyst, Applications Support

Sr Analyst, Applications Support

ViaPath Technologies

Pittsburgh, PA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Overview

The Senior Analyst Applications Support serves as an advanced resource for supporting end users of a jail management software platform. This role handles complex workflow issues, mentors junior analysts, and partners with development and product teams to resolve systemic problems and implement enhancements. The Senior Analyst also contributes to process improvement and user training initiatives.

This is a hybrid position (office/home) with a requirement to be based at one of the ViaPath offices:  Altoona, PA or Pittsburgh, PA.  Standard work hours with a requirement to work a rotating on-call schedule.

Responsibilities
  • Lead resolution of complex user issues and workflow challenges.
  • Mentor and guide junior analysts on troubleshooting and best practices.
  • Analyze recurring issues and recommend process or configuration improvements.
  • Perform detailed root cause analysis on recurring issues and document findings.
  • Escalate software defects to development teams.
  • Gather business process details and customer requirements for enhancement requests and escalate to product teams.
  • Create and maintain advanced documentation and training materials.
  • Perform moderate SQL queries for data validation and reporting.
  • Review application logs to identify errors and assist in troubleshooting.
  • Restart services in a Windows environment when necessary.
  • Use remote connection technologies (VPN, Remote Desktop) to connect to customer environments.
  • Perform environment analysis to diagnose connectivity or performance issues.
  • Manage application certificates (adding, creating, and troubleshooting).
  • Participate in on-call rotation and provide escalation support.
  • Assist with user acceptance testing for new releases.
  • Other duties as assigned.
Qualifications
  • Bachelor's degree or equivalent experience in software support or related field.
  • 5+ years of experience supporting enterprise software applications.
  • Strong SQL skills and ability to analyze data for issue resolution.
  • Ability to restart services and perform troubleshooting in Windows environments.
  • Experience using remote connection technologies (VPN, Remote Desktop).
  • Knowledge of environment analysis and performance troubleshooting.
  • Experience managing certificates (SSL/TLS) within application environments.
  • Excellent communication, leadership, and analytical skills.
  • Experience in corrections or justice-related workflows strongly preferred.
  • Ability to manage complex issues and drive continuous improvement.
  • Ability and willingness to meet the requirement of working a rotating on-call schedule.
Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

  • Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
  • Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
  • Flexible Time Off (FTO) - Including vacation and sick time
  • Company Holidays
  • Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
  • Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
  • Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
  • Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

 

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.

Employment Type: FULL_TIME

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