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Applications Support Analyst Jobs (NOW HIRING)

Citigroup, Inc.

Applications Support - Officer

Irving, TX · On-site

$76.23K - $106.37K/yr

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems ... Analyzes applications to identify risks, vulnerabilities and security issues. * Makes evaluative ...

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How much do applications support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What Does an Applications Support Analyst Do?

An applications support analyst is in charge of resolving technical issues related to business systems or software for customers. Your responsibilities in this role include talking to customers about application problems, resolving the issues and giving a response to affected customers, creating and analyzing reports based on current and previous errors, writing procedures for the use of company systems, and creating new or updated software for customer use. In some roles, you may also be required to complete additional duties like training other employees or customers on the use of your software, troubleshooting directly with customers, or updating computers with the newest version of the technology.

What are the key skills and qualifications needed to thrive as an Applications Support Analyst, and why are they important?

To thrive as an Applications Support Analyst, you need a solid understanding of information systems, troubleshooting skills, and often a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), databases (such as SQL), and sometimes ITIL certification are typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help you excel in resolving user issues and collaborating with technical teams. These competencies are crucial for ensuring application reliability, minimizing downtime, and maintaining user satisfaction.

What are some common challenges faced by Applications Support Analysts, and how can they be addressed?

Applications Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, strong organizational skills are essential for prioritizing tasks, while continuous learning helps analysts stay updated with evolving applications. Building clear communication channels and documenting common issues also enhance efficiency and collaboration within the support team.

What is the difference between Applications Support Analyst vs Help Desk Technician?

AspectApplications Support AnalystHelp Desk Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center AnalystHigh school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentCorporate IT departments, supporting enterprise applicationsHelp desk or call center environments, providing first-level support
Employer & Industry UsageUsed across industries with complex software needsCommon in retail, small business, and service sectors
Common Search & ComparisonOften compared for technical support roles involving application troubleshootingCompared for entry-level IT support roles

The Applications Support Analyst typically handles complex application issues, requiring technical knowledge and certifications, working in corporate environments. Help Desk Technicians focus on basic troubleshooting and customer support, often with less formal education. Both roles are essential in IT support but differ in scope and complexity.

More about Applications Support Analyst jobs
What cities are hiring for Applications Support Analyst jobs? Cities with the most Applications Support Analyst job openings:
What are the most commonly searched types of Applications Support Analyst jobs? The most popular types of Applications Support Analyst jobs are:
Who are the top companies hiring for Applications Support Analyst jobs? The top employers for Applications Support Analyst jobs are:
What states have the most Applications Support Analyst jobs? States with the most job openings for Applications Support Analyst jobs include:
What are popular job titles related to Applications Support Analyst jobs? For Applications Support Analyst jobs, the most frequently searched job titles are:
Applications Support Analyst jobs near you
Infographic showing various Applications Support Analyst job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 10% As Needed, 38% Full Time, and 49% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Applications Support - Officer

Applications Support - Officer

Citigroup, Inc.

Irving, TX • On-site

$76.23K - $106.37K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
  • Considers implications of the application of technology to the current environment.
  • Analyzes applications to identify risks, vulnerabilities and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned in a concise and logical manner.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • 3-5 years' experience
  • Good hands-on experience on the following
  • Unix, Shell/ Python scripting
  • Oracle, Oracle Golden Gate and Mongo DB
  • Hands-on experience or strong exposure preferred with:
    • Monitoring and observability tools: ITRS Geneos, AppDynamics, ELK, Grafana
    • Messaging technologies: Kafka, TIBCO EMS
    • Container platforms: OpenShift

Education:
  • Bachelor's/University degree or equivalent experience

Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
Irving Texas United States
Primary Location Full Time Salary Range:
$76,230.00 - $106,370.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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