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DPR Construction
DPR Construction

60 Dpr Construction Applications Support Analyst Jobs Hiring Near You

DPR Construction

ServiceNow Developer

Phoenix, AZ · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

DPR Construction

ServiceNow Developer

Tampa, FL · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

DPR Construction

ServiceNow Developer

Dallas, TX · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

DPR Construction

ServiceNow Developer

Sacramento, CA · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

DPR Construction

ServiceNow Developer

Newport Beach, CA · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

DPR Construction

ServiceNow Developer

Orlando, FL · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

DPR Construction

ServiceNow Developer

Greenville, SC · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

DPR Construction

ServiceNow Developer

Boston, MA · Hybrid

$97K - $183K/yr

DPR Construction is a forward-thinking national general contractor and construction manager ... Role Summary We are seeking a capable ServiceNow Platform Developer to support our digital ...

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DPR Construction Jobs Information

Do workers at DPR Construction get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and May 2026.

Does DPR Construction pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
58% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

At DPR Construction, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
85% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from DPR Construction affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get paid time off at DPR Construction?

Most people get paid time off work.
81% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 91% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at DPR Construction worry about hours?

Most people don’t worry about getting enough hours.
87% of people report they don’t worry about getting enough hours.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2026.

Do DPR Construction workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it for DPR Construction workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at DPR Construction?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and May 2026.

Do DPR Construction managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
76% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and February 2026.

Do jobs at DPR Construction spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and February 2026.

How easy is it to take sick days at DPR Construction?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Is a DPR Construction job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and February 2026.

Is working at DPR Construction good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at DPR Construction feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at DPR Construction get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at DPR Construction?

Most people feel stressed out here.
68% of people say they often feel stressed out at work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at DPR Construction enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at DPR Construction recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at DPR Construction?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at DPR Construction?

Most people are given support to advance their career here.
In the last year, 81% of people report being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think DPR Construction’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers feel well informed about how DPR Construction is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Applications Support Analyst jobs?
What are the most popular jobs at Dpr Construction?
What are the most popular categories at Dpr Construction?
Infographic showing various Applications Support Analyst job openings at Dpr Construction in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.
Application Support Analyst

Application Support Analyst

DPR Construction

Atlanta, GA • On-site

Full-time

Posted 18 days ago

DPR Construction rating

8.0

Company rating: 8.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

19th of 79 rated construction

Job description

Job Description
Job Summary
The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise business applications. The ideal candidate is a strong problem solver with excellent customer service skills and attention to detail who thrives in a collaborative, fast-paced environment and is committed to continuous improvement and learning.
Essential Duties & Responsibilities
Technical & Application Support
  • Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems.
  • Diagnose, troubleshoot, and resolve technical and application-related issues.
  • Handle escalated incidents and service requests.
  • Support Windows-based systems, Microsoft 365, cloud applications, and mobile devices (iOS and Android).
  • Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and following established escalation procedures.
  • Escalate incidents requiring specialized expertise to higher-level support teams when appropriate.

IT Service Management & Documentation
  • Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM) system.
  • Meet or exceed defined service level agreements (SLAs).
  • Assist in the creation, update, and maintaining of knowledge base articles and support documentation.
  • Support and follow ITSM and solution management best practices.

Collaboration
  • Educate users on technology best practices to reduce repeat incidents.
  • Collaborate proactively with team members, team leads, other IT teams, and business stakeholders.
  • Communicate clearly and professionally with both technical and non-technical audiences.
  • Keep leadership informed of trending issues, risks, and service impacts.

Work Coverage
  • May be needed to participate in an on-call rotation, including occasional evenings, weekends, or overtime as required.
  • Coordinate time off with team members to ensure appropriate service coverage.

Required Qualifications
Education
  • Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Experience
  • 2+ years of experience in Service Desk, Application Support, or a similar IT support role.
  • Experience working with IT Service Management systems (e.g., ServiceNow or comparable tools).
  • Demonstrated experience handling escalated support issues.

Technical Skills
  • Strong knowledge of Microsoft 365 and Windows operating systems.
  • Experience supporting cloud-based and enterprise applications.
  • Ability to perform root cause analysis and apply structured troubleshooting methodologies.

Interpersonal & Professional Skills
  • Excellent verbal and written communication skills.
  • Strong customer service mindset with professionalism, patience, respect, and empathy.
  • Ability to manage multiple priorities and perform effectively in high-pressure situations.
  • Collaborative, team-oriented approach with a willingness to learn and grow.

Work Environment & Physical Requirements
  • Hybrid work environment (remote and office-based).
  • Prolonged periods of sitting or standing at a computer workstation.
  • Occasional travel for training or team meetings may be required.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
Explore our open opportunities at www.dpr.com/careers.

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