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60 Sentry Applications Support Analyst Jobs Hiring Near You

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

The Applications Support Analyst is responsible for responding to and resolving internal banking system support issues, administering banking application systems, and ensuring compliance with ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.

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Sentry Jobs Information

What is it like to work at Sentry?

Sentry is a remote-first company that prioritizes flexibility, autonomy, and collaboration, fostering a culture that values open communication and mutual support among team members.

The company's structure is organized into small, cross-functional teams that work together to achieve shared goals, with a focus on delivering high-quality products and services. Sentry's mission is to empower developers to write better code by providing a comprehensive error tracking platform.

Working at Sentry may appeal to candidates who value remote work flexibility, are passionate about software development and error tracking, and are looking for a company that prioritizes employee well-being and growth opportunities.
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Infographic showing various Applications Support Analyst job openings at Sentry in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% Physical, and 4% Remote job distribution.
Applications Support Analyst

Applications Support Analyst

1872 Consulting

Chicago, IL

Other

Posted 6 days ago

Job description

 Summary:
The Applications Support Analyst is a Tier-1 support analyst and will manage user needs and inquiries. The role will be the first point of contact for all Accounting applications related issues. The management of intake queue and users' expectations will be the primary focus for this role. In addition to facilitating and resolving a wide variety of access requests, user inquiries and application administration issues, the role will also be responsible for assigning and tracking the status of those requests, as well as escalating to Applications and Program Analysts (Tier-2 and 3 support) for further investigation. The Applications Support Analyst will work independently, as part of a team, to deliver outstanding service and support.
Duties and Responsibilities:
  • Provide Tier-1 production support for systems of responsibility: log and track issues to resolution; perform analysis of issues to either resolve or escalate to Tier-2 or 3 support; identify workarounds where necessary, communicate & coordinate with vendor support teams and internal IT staff
  • Perform new user setup, including creating user accounts and configuring appropriate security permissions and access levels; also includes modifying existing users based on role changes, user deactivation and terminations
  • Document and maintain user request and incident records in IT Service Management System
  • Maintain ownership of user inquiries and requests through resolution, owning the relationship with the user
  • Assist users with service requests, such as data uploads and simple data queries
  • Answer an array of specific "How-To” questions and basic configuration and troubleshooting of applications specific to the supported Accounting Systems Portfolio
  • Resolve inquiries efficiently and effectively with a constant focus on service excellence
  • Develop and run simple SQL statements to extract data from the database to help troubleshoot issues
  • Research issues involving application integration points, data integrity, connectivity failures and application or system crashes
  • Perform daily and monthly system maintenance activities
  • Escalate issues, as necessary, to Tier-2 and 3 support team members within the Accounting Systems team
  • Provide critical KPIs and metrics for management reporting
  • Contribute to efficiency by suggesting changes that can make the department more efficient while maintaining excellent customer service
  • Assist with projects as needed
  • Perform other duties as required
REQUIREMENTS:
  • Bachelor's of Science degree in IT or related field or a minimum of 2 years of work experience in Service Desk Tier-1 Support, Applications Support or Accounting Systems Support
  • Strong skills with desktops, laptops, tablets, networks, printers, scanners, and other user based technologies
  • Excellent analysis and problem solving skills
  • Able to manage ticket queues of requests and incidents
  • Experience with remote support technologies
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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