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Entry Level Applications Support Analyst Jobs (NOW HIRING)

cathaybank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

cathaybank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.

USIC

Application Support Analyst

Indianapolis, IN · Remote

$70K - $80K/yr

Salary Range: $70,000 - $80,000 Position Summary An Applications Support Analyst will be a part of our IT Operations. The ideal candidate will be responsible for managing and maintaining all ...

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Entry Level Applications Support Analyst information

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How much do entry level applications support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for entry level applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Applications Support Analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.

What are some common challenges faced by Entry Level Applications Support Analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What does an Entry Level Applications Support Analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What cities are hiring for Entry Level Applications Support Analyst jobs? Cities with the most Entry Level Applications Support Analyst job openings:
What states have the most Entry Level Applications Support Analyst jobs? States with the most job openings for Entry Level Applications Support Analyst jobs include:
Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 58% Full Time, 31% Part Time, 2% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Applications Support Analyst

Applications Support Analyst

1872 Consulting

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Applications Support Analyst

The Applications Support Analyst is a Tier-1 support analyst and will manage user needs and inquiries. The role will be the first point of contact for all Accounting applications related issues. The management of intake queue and users' expectations will be the primary focus for this role. In addition to facilitating and resolving a wide variety of access requests, user inquiries and application administration issues, the role will also be responsible for assigning and tracking the status of those requests, as well as escalating to Applications and Program Analysts (Tier-2 and 3 support) for further investigation. The Applications Support Analyst will work independently, as part of a team, to deliver outstanding service and support.

Duties and Responsibilities:
  • Provide Tier-1 production support for systems of responsibility: log and track issues to resolution; perform analysis of issues to either resolve or escalate to Tier-2 or 3 support; identify workarounds where necessary, communicate & coordinate with vendor support teams and internal IT staff
  • Perform new user setup, including creating user accounts and configuring appropriate security permissions and access levels; also includes modifying existing users based on role changes, user deactivation and terminations
  • Document and maintain user request and incident records in IT Service Management System
  • Maintain ownership of user inquiries and requests through resolution, owning the relationship with the user
  • Assist users with service requests, such as data uploads and simple data queries
  • Answer an array of specific "How-To" questions and basic configuration and troubleshooting of applications specific to the supported Accounting Systems Portfolio
  • Resolve inquiries efficiently and effectively with a constant focus on service excellence
  • Develop and run simple SQL statements to extract data from the database to help troubleshoot issues
  • Research issues involving application integration points, data integrity, connectivity failures and application or system crashes
  • Perform daily and monthly system maintenance activities
  • Escalate issues, as necessary, to Tier-2 and 3 support team members within the Accounting Systems team
  • Provide critical KPIs and metrics for management reporting
  • Contribute to efficiency by suggesting changes that can make the department more efficient while maintaining excellent customer service
  • Assist with projects as needed
  • Perform other duties as required
Requirements:
  • Bachelor's of Science degree in IT or related field or a minimum of 2 years of work experience in Service Desk Tier-1 Support, Applications Support or Accounting Systems Support
  • Strong skills with desktops, laptops, tablets, networks, printers, scanners, and other user based technologies
  • Excellent analysis and problem solving skills
  • Able to manage ticket queues of requests and incidents
  • Experience with remote support technologies
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About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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