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Entry Level Applications Support Analyst Jobs (NOW HIRING)

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

cathaybank

Applications Support Analyst

Rosemead, CA

$36.05 - $43.27/hr

GENERAL SUMMARY The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with ...

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.

Cathay Bank

Applications Support Analyst

Rosemead, CA · On-site

$36.05 - $43.27/hr

Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.

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Entry Level Applications Support Analyst information

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How much do entry level applications support analyst jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level applications support analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What does an entry level applications support analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What are the key skills and qualifications needed to thrive as an entry level applications support analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.
What cities are hiring for Entry Level Applications Support Analyst jobs? Cities with the most Entry Level Applications Support Analyst job openings:
What states have the most Entry Level Applications Support Analyst jobs? States with the most job openings for Entry Level Applications Support Analyst jobs include:
Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.

Applications Support Analyst

cathaybank

Rosemead, CA

$36.05 - $43.27/hr

Other

Re-posted 9 days ago

Job description

GENERAL SUMMARY

The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests.  This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.


ESSENTIAL FUNCTIONS

  • Independently analyze, troubleshoot, and document user support tickets related to banking applications systems.  Ensure that support tickets are managed towards timely resolution and closure. 
  • Collaborate with other areas within the IT department to fulfill business requests.  
  • Perform application system maintenance such as installations, upgrades, and patching.
  • Resolve and fulfill requests compliant to established Service Level Agreements.
  • Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely. 
  • Build strong client service relationships across various levels of the organization.
  • Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
  • Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
  • Maintain application system supports documentation on a regular basis.
  • Participate and contribute to scheduled Disaster Recovery exercises.
  • Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.

QUALIFICATIONS

  • Education:    BS Computer Science/Engineering or equivalent work experience required. 
  • Experience:  
    • Minimum three years of experience in an applications support position.  
    • Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.  
    • Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management preferred. 
    • Experience in disaster recovery/application backup concepts and methods preferred.
  • Skills/Ability: 
    • Ability to respond and reprioritize quickly to unexpected situations and initiate   corrective action quickly.  
    • Must be detail oriented and possess strong written and verbal communication skills.
    • Proven capability to effectively interface with dynamic development teams.
    • Strong ability to multitask and be proactive.
    • Ability to work independently with minimal instructions.
    • Customer-centric mindset.    

OTHER DETAILS


$36.05 – $43.27 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

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