Entry Level Applications Support Analyst Jobs in Louisiana

At AMG we offer our employees much more than just a job in the healthcare industry. We invite you to join our team and share your gifts and talents. In addition to market competitive pay rates and benefits in the Lafayette market, you will have the opportunity to work for an Employee Stock Ownership Plan (ESOP), as AMG is an employee-owned company!
AMG, Integrated Healthcare Management (AMG Corporate) is seeking a full time Applications Analyst to join our Corporate Team. The Applications Analyst will support the company's software applications and data analytics initiatives. In this role, you will collaborate with cross-functional teams and vendors to assist with the implementation of innovative solutions, improve business processes, and deliver actionable insights. This position reports the Applications and BI Manager.
This is not a remote or hybrid position.
Key Responsibilities:
• Support Applications: Support new and existing software applications, working closely with employees and vendors to identify business requirements and deliver optimal solutions.
• Maintain Systems & Resolve Issues: Master company-owned software systems to handle installation, configuration, maintenance, and support. Resolve escalated Service Desk issues.
• Data Security & Access Control: Maintain role-based access controls across applications to protect sensitive information, ensuring staff have only the minimum necessary access in compliance with HIPAA standards.
• Business Analysis & Improvement: Document processes and translate them into application requirements. Proactively identify opportunities for process improvement or automation using technology.
• Data Query & Reporting: Develop SQL queries (both simple and complex) to extract and analyze data for reporting purposes. Leverage Microsoft Excel (formulas, pivot tables, charts) to manipulate data and present insights.
• Report Development: Design and deploy reports and dashboards that enable quick, informed decision-making. Ensure the right stakeholders receive the right information at the right time, and automate data workflows to eliminate manual effort and reduce errors.
• Documentation & Training: Create and update technical documentation and user guides. Promote consistent use of applications across all facilities and conduct end-user training as needed to maximize adoption.
• Vendor Management: Liaise with software vendors to troubleshoot issues, implement updates or new features, and stay informed about emerging products/solutions that could benefit AMG.
• Collaboration: Work collaboratively with the IT team to ensure system availability, network connectivity, and interoperability of applications across the organization.
• Emergency Support: Provide after-hours support for urgent issues or critical system emergencies on an as-needed basis.
• Continuous Learning: Stay current with industry trends and new technologies; pursue ongoing professional development and training opportunities to continually enhance your skill set.
Education/Experience:
• Bachelor's degree in MIS, Informatics or related field
• Two or more years' experience in an applications analysis and reporting-related position
• Experience in the Healthcare industry desired but not required
Skills/Qualifications:
• Technical Skills: Proficiency in SQL querying and database management, SQL Server (2019 or newer) and SSRS is required. Familiarity with other database platforms (e.g., DB2, MySQL, PostgreSQL) is advantageous.
• Analytics & Reporting: Strong ability to analyze data and generate meaningful reports/visualizations. Expert-level use of Microsoft Excel (pivot tables, formulas, charts) and solid experience with Microsoft Word. Experience with PowerBI is favorable.
• Business Insight: Capability to understand complex business processes and translate requirements into technical solutions.
• Programming: Experience with programming or scripting (e.g. Python, R, PowerShell, VBA) is a plus.
• Problem-Solving: Excellent analytical and troubleshooting skills with a proactive approach to resolving issues.
• Customer Service Oriented: Ability to communicate effectively and empathetically with end users, understand their needs, and provide timely, solutions-focused support for application-related issues.
• Communication: Strong interpersonal skills with clear and effective verbal and written communication.
• Organization: Highly organized and detail-oriented, able to manage multiple tasks and priorities.
Teamwork: Demonstrated ability to work well in a team-oriented environment and collaborate with colleagues.
A comprehensive compensation and benefits package is offered including but not limited to: competitive pay, direct deposit, dual medical insurance options, dental insurance, long-term disability insurance, life insurance, AD&D insurance, vision insurance, multiple voluntary insurance options, paid holidays, paid vacation time, paid sick time, optional credit union membership, personal cellular discount options, 401(k) retirement plan with generous company contribution and Employee Stock Ownership Plan (ESOP) retirement plan fully funded by the company, as a part of an employee-owned company.
Company Overview
AMG Integrated Healthcare Management Hospital System is a Top-5 Post-Acute Care Hospital System located in Lafayette, Louisiana and covering multiple states across the nation. Our mission is an unyielding commitment to Patients, People, and the Pursuit of Healing. We truly believe our employees are the asset and heart of our organization. We are located in the heart of South Lafayette off of Pinhook Road, on the Vermilion River.
AMG was founded in 1999 and is a privately-owned provider of post-acute health care services, with 15 post-acute care hospitals (LTAC and IRF) and over 1,400 employees. Accounting, billing, coding, credentialing, payroll and human resources and IT services are provided to our hospital facilities by AMG. Learn more about the quality care we provide by visiting our website at: amgihm.com .
AMG, Integrated Healthcare Management is an equal opportunity employer and an Employee Stock Ownership Plan (ESOP), an employee-owned company.
Mission: An unyielding commitment to Patients, People and the Pursuit of Healing.
Vision: Aim for Excellence
Make a Difference
Grow Relationships
Values: Integrity * Community * Compassion * Excellence
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