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Entry Level Applications Support Analyst Jobs (NOW HIRING)

Borland Groover

Applications Analyst

Jacksonville, FL · On-site

POSITION SUMMARY The Applications Support Analyst provides front-line and escalated support for clinical and administrative applications used in a gastroenterology physician practice. This role ...

Alerus

IT Support & Applications Analyst

Phoenix, AZ · On-site

As part of the IT team, the Support and Applications Analyst's primary responsibility is to support the technology and applications used by Alerus. They collaborate with IT and the Business Unit in ...

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Experience handling transaction databases and transaction processing applications at the second ... Support Analyst for Custome application. Continually identify ways to improve support and decrease ...

LiveMindz

Application Support Analyst

Dallas, TX

Key Responsibilities Provide L1/L2 production support for utility applications (ADMS, OMS, Reports ... data analysis to investigate incidents and validate fixes Analyze application logs, interface ...

corpay

Application Support Analyst

Louisville, KY · Hybrid

In the role, the Application Support Analyst will resolve escalated incidents with new and legacy applications, collaborating with development teams when necessary to do so. Application Support ...

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Entry Level Applications Support Analyst information

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$39

$70

How much do entry level applications support analyst jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for entry level applications support analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Applications Support Analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.

What are some common challenges faced by Entry Level Applications Support Analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What does an Entry Level Applications Support Analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What cities are hiring for Entry Level Applications Support Analyst jobs? Cities with the most Entry Level Applications Support Analyst job openings:
What states have the most Entry Level Applications Support Analyst jobs? States with the most job openings for Entry Level Applications Support Analyst jobs include:
Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 58% Full Time, 31% Part Time, 2% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Applications Analyst

Applications Analyst

Borland Groover

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Borland Groover rating

7.1

Company rating: 7.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

POSITION TITLE: APPLICATIONS ANALYST
Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves in delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team!
POSITION SUMMARY
The Applications Support Analyst provides front-line and escalated support for clinical and administrative applications used in a gastroenterology physician practice. This role partners closely with providers, nursing, scheduling, billing, and leadership to ensure reliable day-to-day operation of patient management workflows and electronic medical record (EMR) systems. The analyst troubleshoots issues, supports end-users, assists with upgrades and optimization, and participates in a rotating on-call schedule to maintain continuity of patient care operations.
ESSENTIAL JOB FUNCTIONS
  • Serve as primary support for practice applications, with emphasis on patient management and EMR workflows (e.g., scheduling, clinical documentation, orders, messaging, tasks, results, referrals).
  • Provide responsive end-user support via ticketing, phone, and in-person/remote assistance; triage issues and drive timely resolution.
  • Troubleshoot application and workflow issues by reproducing problems, analyzing logs/worksteps when available, and coordinating with vendors or internal IT partners as needed.
  • Support system configuration within defined scope (templates, user preferences, roles/access requests, basic setup and maintenance).
  • Assist with application updates, patches, and testing; document outcomes and coordinate communication/training as needed.
  • Create and maintain user-facing documentation (quick guides, FAQs, tip sheets) and deliver basic training for new hires and process changes.
  • Identify recurring issues and recommend improvements to reduce disruption and improve user experience and operational reliability.
  • Maintain accurate ticket notes, root cause summaries, and knowledge base articles.
  • Support integrations and interfaces at a basic level (e.g., lab results routing issues, patient portal communications), escalating appropriately.
  • Participate in after-hours support as needed, including a rotating on-call schedule, to address urgent clinical/operational application issues.
COMPETENCIES
  • Communication - Exhibits active listening and excellent comprehension skills. Clearly and concisely expresses thoughts and ideas in verbal or written form. Maintain an open line of communication with providers, patients, and managers to ensure patient needs are appropriately addressed. Selects and uses appropriate communication methods.
  • Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Work through challenging situations and follow through to resolution. Anticipate patient needs and manage patient expectations of care delivery.
  • Compassion - Exhibits empathy and a desire to take action to address the patient's needs. Communicate with patients in a warm and sincere manner. Have a strong desire to be of service to others.
  • Time Management - The ability to plan your duties ahead of time and leverage technology to work efficiently. Effectively prioritize tasks and manage workload to ensure completion within appropriate timelines.
  • Collaboration - Exhibiting interpersonal skills, working with others, building trust and communication to cultivate the ideal patient experience. Interact and cooperate with diverse multidisciplinary teams to coordinate patient care.
GENERAL QUALIFICATIONS
  • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); comfort with documentation and basic data review in Excel.
  • Ability to troubleshoot methodically, prioritize issues appropriately, and manage multiple requests concurrently.
  • Willingness to work outside normal business hours on occasion and participate in a rotating on-call schedule.
  • Experience with NextGen and/or Luma Health (highly preferred).
  • Understanding of HIPAA/privacy best practices and role-based access concepts.
  • Strong background in finance and revenue cycle operations (highly preferred)
EDUCATION AND EXPERIENCE
  • 2+ years of application support, help desk, or systems support experience, preferably in a healthcare or ambulatory practice environment.
  • Working knowledge of patient management and EMR concepts and terminology (appointments, encounters, clinical documentation, orders, results, billing-related workflows).
  • Experience supporting end-users in a clinical setting; strong customer service mindset with calm, effective communication under pressure.
  • High school diploma or equivalent required
PHYSICAL REQUIREMENTS
Physical Demands
  • Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal
  • Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential
  • Walking: Must be able to access and navigate each department at the organization's facilities: essential
  • Pushing/Pulling: marginal
  • Standing: essential
  • Repetitive motion: marginal
  • Reaching: marginal
  • Bending: marginal
Emotional Demands
  • Fast pace: essential
  • Multiple Stimuli: essential
  • Intense customer interaction: essential
  • Frequent change: essential
Mental/Sensory Demands
  • Memory: essential
  • Reasoning: essential
  • Hearing: essential
  • Reading: essential
  • Analyzing: essential
  • Logic: essential
  • Verbal communication: essential
  • Written communication: essential
BENEFITS (FULL-TIME EMPLOYEES)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Retirement Plan
  • Life Insurance
  • Short- and Long-term disability
  • Profit Sharing
  • Supplemental Insurance
  • Education and Tuition Reimbursement funding
  • Initial Uniform Allowance
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • Paid Holidays
IMPORTANT NOTE
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

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