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Entry Level Applications Support Analyst Jobs in Raleigh, NC

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Service Support Analyst

Raleigh, NC

Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description ... applications, NCDOT internal and external users Instructs users via phone and/or email on the basic ...

Infojini Inc

Security Support Analyst

Raleigh, NC · On-site

NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting ...

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Entry Level Applications Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do entry level applications support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level applications support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Applications Support Analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What does an Entry Level Applications Support Analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What are the key skills and qualifications needed to thrive as an Entry Level Applications Support Analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.
Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 77% Full Time, 15% Contract, and 8% Nights. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $79,462 per year, or $38.2 per hour.
Application Support Analyst

Application Support Analyst

DPR Construction

Raleigh, NC • On-site, Remote

Full-time

Posted 12 days ago

DPR Construction rating

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

25th of 78 rated construction

Job description

Job Description

Job Summary

The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise business applications. The ideal candidate is a strong problem solver with excellent customer service skills and attention to detail who thrives in a collaborative, fast-paced environment and is committed to continuous improvement and learning.

Essential Duties & Responsibilities

Technical & Application Support

  • Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems.
  • Diagnose, troubleshoot, and resolve technical and application-related issues.
  • Handle escalated incidents and service requests.
  • Support Windows-based systems, Microsoft 365, cloud applications, and mobile devices (iOS and Android).
  • Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and following established escalation procedures.
  • Escalate incidents requiring specialized expertise to higher-level support teams when appropriate.

IT Service Management & Documentation

  • Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM) system.
  • Meet or exceed defined service level agreements (SLAs).
  • Assist in the creation, update, and maintaining of knowledge base articles and support documentation.
  • Support and follow ITSM and solution management best practices.

Collaboration

  • Educate users on technology best practices to reduce repeat incidents.
  • Collaborate proactively with team members, team leads, other IT teams, and business stakeholders.
  • Communicate clearly and professionally with both technical and non-technical audiences.
  • Keep leadership informed of trending issues, risks, and service impacts.

Work Coverage

  • May be needed to participate in an on-call rotation, including occasional evenings, weekends, or overtime as required.
  • Coordinate time off with team members to ensure appropriate service coverage.

Required Qualifications

Education

  • Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Experience

  • 2+ years of experience in Service Desk, Application Support, or a similar IT support role.
  • Experience working with IT Service Management systems (e.g., ServiceNow or comparable tools).
  • Demonstrated experience handling escalated support issues.

Technical Skills

  • Strong knowledge of Microsoft 365 and Windows operating systems.
  • Experience supporting cloud-based and enterprise applications.
  • Ability to perform root cause analysis and apply structured troubleshooting methodologies.

Interpersonal & Professional Skills

  • Excellent verbal and written communication skills.
  • Strong customer service mindset with professionalism, patience, respect, and empathy.
  • Ability to manage multiple priorities and perform effectively in high-pressure situations.
  • Collaborative, team-oriented approach with a willingness to learn and grow.

Work Environment & Physical Requirements

  • Hybrid work environment (remote and office-based).
  • Prolonged periods of sitting or standing at a computer workstation.
  • Occasional travel for training or team meetings may be required.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.


Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.


Explore our open opportunities atwww.dpr.com/careers.

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