ZipRecruiter

Log In

2

Entry Level Applications Support Analyst Jobs in Raleigh, NC

Ask IT consulting

Service Support Analyst

Raleigh, NC · On-site

Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description ... applications, NCDOT internal and external users Instructs users via phone and/or email on the basic ...

Almac Group

Business Support Analyst

Durham, NC · On-site

The Business Support Analyst is responsible for supporting the Business Analyst with driving the ... Almac will only accept applications from agencies/business partners that have been invited to work ...

Almac Group

Business Support Analyst

Durham, NC · Hybrid

The Business Support Analyst is responsible for supporting the Business Analyst with driving the ... Almac will only accept applications from agencies/business partners that have been invited to work ...

Infojini Inc

Security Support Analyst

Raleigh, NC · On-site

NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Skills: * Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. * Excellent ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Skills: * Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. * Excellent ...

Dlapiper

Litigation Support Analyst

Raleigh, NC · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Agency applications will not be considered. No immigration sponsorship is available for this ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Skills: * Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. * Excellent ...

NCSU

ClassTech Support Analyst

Raleigh, NC · On-site

... Support Analyst Anticipated Hiring Range $63,654 Work Schedule Monday-Friday, 8:00 AM - 5:00 PM Job ... is not an entry-level AV position. Successful candidates arrive able to troubleshoot Crestron ...

next page

Showing results 1-20

All JobsApplications Support Analyst JobsEntry Level Applications Support Analyst JobsEntry Level Applications Support Analyst Jobs in Raleigh, NC

Entry Level Applications Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do entry level applications support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for entry level applications support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What does an entry level applications support analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What are the key skills and qualifications needed to thrive as an entry level applications support analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.

What are some common challenges faced by entry level applications support analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,462 per year, or $38.2 per hour.

Application Support Analyst (Hybrid)

Raleigh, NC • On-site

Serigor, Inc.
Construction • 51 - 200 employees
Learn more about Serigor, Inc.external

Full-time

Posted 2 days ago

New

Job description

Job Title: Application Support Analyst (Hybrid)
Location: Raleigh, NC
Duration: 11 Months with possible extension
Job Description:
The Client requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues.
Overview
  • Application/Production Support role for the Child Welfare/PATH Application.
  • Provides assistance to external customers and service providers using the system.
  • Requires strong customer service skills.
  • A working knowledge of the Client Child Welfare program is highly desired.
  • Focuses on application support rather than hardware.
  • Requires moderate technical and troubleshooting experience.

Operations & Maintenance (O&M) Support Responsibilities
  • Monitor and address county issues that front-line Help Desk staff cannot resolve.
  • Diagnose issues to determine root causes.
  • Resolve isolated problems when possible.
  • Escalate broader or system-level issues to the development team as needed.

Technical & Cross-Team Collaboration
  • Work closely with business and technical teams to troubleshoot and analyze issues.
  • Reproduce, isolate, and document complex problems.
  • Provide resolutions using temporary process changes and support testing of fixes and patches.
  • Assist with staging or test environment setup when required.
  • Recommend product or process improvements based on observed trends or patterns.

Coordination & Communication
  • Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.
  • Support the coordination, budgeting, approval, and implementation of system change requests.

Skills:
Skill
Required/Desired
Amount
of Experience
Experience and knowledge of browser-based applications.
Required
3
Years
Experience researching, analyzing and interpreting automated system problems.
Required
5
Years
Experience working in an Application Support-based (not hardware) help desk environment.
Required
3
Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.
Required
3
Years
Working knowledge of social services and Child Welfare program.
Desired
2
Years
Broad knowledge of the PATH NC application and functionality.
Desired
1
Year

Apply