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Entry Level Applications Support Analyst Jobs in Raleigh, NC

Innosoul inc

Support Analyst

Raleigh, NC · On-site

Job ID: NC-807321 Onsite/Local Service Support Analyst with LMS, Meck Administrators, ILT ... Assists users and trains staff on the use of applications or systems. Performs work with general ...

Duke University

Device Support Analyst

Durham, NC · On-site

The Device Support Analyst fields customer questions and problems, and uses their technical ... Test and ensure applications are correctly installed and configured on workstations. Participate in ...

New

Duke Health

Device Support Analyst

Durham, NC · On-site

The Device Support Analyst fields customer questions and problems, and uses their technical ... applications. Provide basic education and training to customers, as necessary. • Maintain ...

New

Ask IT consulting

Service Support Analyst

Raleigh, NC · On-site

Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description ... applications, NCDOT internal and external users Instructs users via phone and/or email on the basic ...

Innosoul inc

Support Analyst

Raleigh, NC · On-site

NC-808254 Onsite/Local (In-person IV) Service Support Analyst (Jr/10+) with physical security ... of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) Required 3 ...

Infojini Inc

Security Support Analyst

Raleigh, NC

NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting ...

Dlapiper

Litigation Support Analyst

Raleigh, NC · Hybrid

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Agency applications will not be considered. No immigration sponsorship is available for this ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Support Microsoft Windows operating systems and business applications. * Create, modify, and ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.

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Entry Level Applications Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do entry level applications support analyst jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level applications support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level applications support analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What does an entry level applications support analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What are the key skills and qualifications needed to thrive as an entry level applications support analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.
Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $79,462 per year, or $38.2 per hour.

Support Analyst

Innosoul inc

Raleigh, NC • On-site

Other

Posted 4 days ago

Job description

Job ID: NC-807321

Onsite/Local Service Support Analyst with LMS, Meck Administrators, ILT experience

Location: Raleigh, NC (Mecklenburg County Parks and Recreation)
Duration: 12 Months

Skills:
Define, track, and assure responsiveness to clients information technology problems Required 3 Years
Prepare status reports Required 3 Years
Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner Required 3 Years
Categorize time spent, requests for service and assets according to provided definitions Required 3 Years

Job Description:
Manage the day-to-day operation of the departmental specific software application or system. Identify system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.

Essential Function:
Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
Work with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and setup new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.

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