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Entry Level Applications Support Analyst Jobs in Raleigh, NC

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Support Microsoft Windows operating systems and business applications. * Create, modify, and ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.

NCSU

IT Technical Support Analyst

Raleigh, NC · On-site

Essential Job Duties The IT Technical Support Analyst plays a critical role in delivering advanced ... Support and maintain university-supported software, departmental applications, and specialized ...

SoftPro

SoftPro Customer Support Analyst

Raleigh, NC · On-site

SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate ... for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities.

SoftPro

SoftPro Customer Support Analyst

Raleigh, NC · On-site +1

SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate ... for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities.

UNC-Chapel Hill

Applications Analyst

Chapel Hill, NC · On-site

$50 - $60/hr

... Title Applications Analyst Position Number 20078458 Vacancy ID S028037 Full-time/Part-time ... We develop and support a rich array of outstanding health sciences research programs, centers and ...

NCSU

OIT Managed Desktop Support Analyst

Raleigh, NC · On-site

$22.50 - $30.50/hr

... Support Analyst Anticipated Hiring Range $63,800 to $68,000 Work Schedule Monday- Friday 7am-4pm ... Images endpoints, deploys applications and provides troubleshooting for non-routine problems that ...

WakeMed

Systems Analyst II, Epic Clinical

Raleigh, NC · On-site

Overview WakeMed is seeking a Systems Analyst II, Epic Clinical Applications to lead the design, build, implementation, optimization, and support of Epic clinical applications. This role serves as a ...

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Entry Level Applications Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do entry level applications support analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for entry level applications support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What does an entry level applications support analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What are the key skills and qualifications needed to thrive as an entry level applications support analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.

What are some common challenges faced by entry level applications support analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,462 per year, or $38.2 per hour.

IT Support Analyst

Raleigh, NC

Skylimit Systems
See more jobs at Skylimit Systemsexternal

$26 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 hours ago

Job description

Job Summary

We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. This is an onsite role within secure facilities.


Essential Responsibilities

  • Provide first-line technical support for hardware, software, network, and user account issues.
  • Respond to, troubleshoot, and resolve help desk tickets in a timely manner.
  • Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
  • Support Microsoft Windows operating systems and business applications.
  • Create, modify, and maintain user accounts, permissions, and email access.
  • Assist with employee onboarding and offboarding activities.
  • Perform routine system maintenance, software updates, and security patching.
  • Troubleshoot connectivity, VPN, and network-related issues.
  • Maintain IT asset inventory and documentation.
  • Document incidents, solutions, and technical procedures.
  • Follow cybersecurity best practices and company security policies.
  • Escalate complex issues to senior IT personnel as appropriate.
  • Participate in an on-call support rotation as required.
  • Support IT operations within a highly regulated aerospace and defense manufacturing environment.


Required Qualifications

  • U.S. Citizen or legal resident.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; equivalent experience considered.
  • Experience providing computer troubleshooting and end-user support.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively with technical and non-technical users.
  • Strong organizational skills and ability to manage multiple priorities.
  • Working knowledge of Windows operating systems.
  • Hardware troubleshooting experience.
  • Understanding of cybersecurity principles and security best practices.
  • Ability to work within documented procedures and security requirements.


Preferred Qualifications

  • Experience with Active Directory.
  • Microsoft 365 administration and support experience.
  • Experience with ticketing/help desk systems.
  • Manufacturing, aerospace, defense, or highly regulated industry experience.
  • Knowledge of endpoint security and compliance frameworks.


Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Career Development Opportunities
  • Flexible Working Arrangements (where applicable)