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Entry Level Applications Support Analyst Jobs in Raleigh, NC

... applications * Capture, analyze, and translate customer and system requirements into scalable ... Support verification and validation activities to ensure products meet functional and performance ...

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Entry Level Applications Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do entry level applications support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level applications support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Applications Support Analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What does an Entry Level Applications Support Analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What are the key skills and qualifications needed to thrive as an Entry Level Applications Support Analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.

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Posted 23 days ago


Job description

The Applications Developer (IT Analyst/Programmer III) will bepart of the Application Development/Online Services division of the DigitalTransformation department. The developer will be responsible for designing anddelivering high quality, custom applications to various internal customersacross a variety of projects. The Applications Developer will work closely withthe PMO (Project Management Office) - Project Managers/Business Analystsalongside Web Designer and stakeholders at various parts of the softwaredevelopment lifecycle to understand the project's functional and technicalrequirements.

From these discussions and supplied specifications, theApplications Developer will proceed to efficiently implement the solution whileadhering to internal development standards. Inaddition, this position is responsible for isolating and fixing defects inexisting applications as well as migration of key legacy applications to newerplatforms. This position includes significant backend PHP development responsibilitieswithin a Linux environment, while also supporting front-end user interfacedevelopment and application integration efforts.

The position may also assistwith evaluating and implementing modern development tools, automationtechnologies, and AI-assisted development practices to improve operationalefficiency and application support. Ongoing support, maintenance, andenhancement of applications following implementation are essentialresponsibilities of this position.