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Entry Level Applications Support Analyst Jobs in Raleigh, NC

RFA Engineering

Entry Level Electrical Engineer

Cary, NC · On-site

... applications * Capture, analyze, and translate customer and system requirements into scalable ... Support verification and validation activities to ensure products meet functional and performance ...

Duke Health

Application Analyst - Prelude

Durham, NC · On-site

... support any Duke Epic applications related to patient movement workflows and registration ... Provides analysis and advanced support including hardware maintenance, trouble shooting, component ...

Duke Health

Application Analyst - Prelude

Durham, NC

... support any Duke Epic applications related to patient movement workflows and registration ... Provides analysis and advanced support including hardware maintenance, trouble shooting, component ...

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Entry Level Applications Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do entry level applications support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level applications support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by Entry Level Applications Support Analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What does an Entry Level Applications Support Analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What are the key skills and qualifications needed to thrive as an Entry Level Applications Support Analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.
Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 77% Full Time, 15% Contract, and 8% Nights. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $79,462 per year, or $38.2 per hour.
Applications Engineer

Applications Engineer

Sumitomo Electric Lightwave Corp.

Raleigh, NC

Other

Posted 4 days ago

Job description

Purpose of Position
This position provides sales/applications engineering & training support to customers, distributors, manufacturers' representatives, customer service, inside sales, and sales/marketing. Contributes to product development, project, and design review activities.
Preferred candidate will have experience in installing and designing physical layer systems including in physical layer systems within and to data centers.
This position is responsible for "Thought Leadership" by creating white papers, case studies, industry presentations to enhance and expand the image of SEL. Also responsible for creating and giving PowerPoint presentations on the SEL direction and products/services to large key strategic accounts in support of the sales force primarily focusing on the 4th Level products including data center centric products.
Provides training and documentation support as required by sales.
Reports To: Manager Applications EngineeringResponsibilities of Position
  • Support sales: respond to customer requests for application assistance, assuring product selection, and providing other customer required information as needed.
  • Support RSMs in a Sales Engineering role.
  • Learn and become proficient and be able to present SumiMap software to potential customers and support customers in loading software.
  • Provide product operation and training to support customers. Create and maintain Recommended Procedures documentation, including training videos, for new and existing products.
  • Train installers on proper procedures and techniques
  • Provide detail designs and recommendations for ABF and 4th Level products
Skills Required
  • Proficient in all Microsoft products including Word, Excel & PowerPoint, drawing packages (AutoCAD, Visio, and/or Revit).
  • Able to present to large groups at industry trade show and to C level personnel and key decision makers at strategic accounts.
  • Ability to work as a Team member.
  • Ability to work independently
  • Ability and skill to write and present white papers, case studies.
  • Ability to demonstrate products at trade shows and customer locations.
Certifications:
  • RCDD-preferred
  • Other industry certifications-acceptable
Travel: up to 30% as required.
Duties Performed Occasionally or Periodically
  • Interface with industry technical groups (Bellcore, EIA/TIA, BICSI, etc.)
  • Interface with SEI. Participate in Internal design review activity.
  • Help resolve technical problems by performing tests, collecting data, and reporting.
  • Author technical papers for trade publications and for industry presentation.
  • Perform product demonstrations and make presentations Attend/assist at industry trade shows.
  • Analyze competing products in the marketplace

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