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Entry Level Applications Support Analyst Jobs in Philadelphia, PA

IMCS

Support Analyst

Philadelphia, PA · On-site

The Support Analyst will serve as the first point of contact for IS-related issues , providing technical assistance for PCs, printers, mobile devices, applications, operating systems, networking ...

Posted today

Dlapiper

Litigation Support Analyst

Wilmington, DE · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Agency applications will not be considered. No immigration sponsorship is available for this ...

Dlapiper

Litigation Support Analyst

Philadelphia, PA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Agency applications will not be considered. No immigration sponsorship is available for this ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

BTS provides results-driven software applications, system connectivity, and world-class operational ... Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

BTS provides results-driven software applications, system connectivity, and world-class operational ... Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ...

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

BTS provides results-driven software applications, system connectivity, and world-class operational ... The Associate Support Analyst Intern on Berkley Technology Services' Experience and Support (BEST ...

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Entry Level Applications Support Analyst information

See Philadelphia, PA salary details

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$39

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How much do entry level applications support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level applications support analyst in Philadelphia, PA is $39.66, according to ZipRecruiter salary data. Most workers in this role earn between $29.62 and $45.10 per hour, depending on experience, location, and employer.

What does an entry level applications support analyst do?

An Entry Level Applications Support Analyst provides technical support for software applications used by a company or its clients. They help troubleshoot issues, resolve user problems, and ensure that applications run smoothly. Their responsibilities often include responding to support tickets, documenting solutions, and escalating complex problems to senior analysts or developers. This role is a great starting point for those interested in IT or software support careers, as it offers hands-on experience with a variety of business applications.

What are the key skills and qualifications needed to thrive as an entry level applications support analyst, and why are they important?

To thrive as an Entry Level Applications Support Analyst, you need a solid understanding of software applications, troubleshooting, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira or ServiceNow, SQL databases, and remote desktop tools is typically required. Strong analytical thinking, clear communication, and a customer-focused attitude are standout soft skills in this role. These abilities ensure timely resolution of user issues, smooth operation of business-critical systems, and positive client interactions.

What are some common challenges faced by entry level applications support analysts, and how can they be addressed?

Entry Level Applications Support Analysts often encounter challenges such as troubleshooting unfamiliar software issues, managing competing priorities, and communicating technical solutions to non-technical users. To address these challenges, it’s important to develop strong problem-solving skills, remain open to continuous learning, and build effective communication techniques. Collaborating closely with senior analysts and cross-functional teams can also help in gaining technical insights and understanding user needs more clearly, making it easier to resolve issues efficiently.

What is the difference between Entry Level Applications Support Analyst vs Help Desk Technician?

AspectEntry Level Applications Support AnalystHelp Desk Technician
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, basic technical knowledge
Work EnvironmentSupporting specific applications, troubleshooting software issuesResponding to user issues, providing general IT support
Employer & Industry UsageIT departments across various industries, software companiesIT support centers, corporate help desks, service providers

Both roles involve technical support, but the Entry Level Applications Support Analyst typically focuses on specific software applications and requires some technical certifications, whereas Help Desk Technicians handle broader user issues with less specialized training. The Analyst role often involves more troubleshooting and application-specific knowledge, making it suitable for those seeking to specialize in application support.

What cities near Philadelphia, PA are hiring for Entry Level Applications Support Analyst jobs?

Cities near Philadelphia, PA with the most Entry Level Applications Support Analyst job openings:

Entry Level Applications Support Analyst jobs near you
Infographic showing various Entry Level Applications Support Analyst job openings in Philadelphia, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,487 per year, or $39.7 per hour.

Support Analyst

IMCS

Philadelphia, PA • On-site

Other

Posted 10 hours ago

Posted today

Job description

Support Analyst I – Contract

Location: Philadelphia, PA

Job Type: Contract (Possible Extension)

Payrate: $24 - $28

Schedule: Monday–Friday, 8 hours/day

Hours: 40 hours/week

Work Setting: 100% Onsite

Job Summary

We are seeking a Support Analyst I to provide Tier 1 technical and end-user support within its Information Services department.

The Support Analyst will serve as the first point of contact for IS-related issues, providing technical assistance for PCs, printers, mobile devices, applications, operating systems, networking, telecommunications hardware, and other end-user equipment. The ideal candidate will have strong troubleshooting and customer service skills and be comfortable working independently in a fast-paced healthcare environment.

Key Responsibilities
  • Provide Tier 1 service desk and end-user device support for hardware, software, operating systems, and peripheral equipment.
  • Diagnose and resolve technical issues by phone, remote-control tools, or onsite.
  • Accurately document, track, and manage customer service requests through resolution.
  • Resolve Tier 1 issues and appropriately escalate Tier 2 issues to the appropriate technical resource.
  • Serve as the first point of contact between end users and the IS Department.
  • Support PCs, printers, terminals, mobile devices, networking, and telecommunications hardware.
  • Manage Level 1 support queues and ensure proper categorization and assignment of issues.
  • Follow incident management, problem management, and change management processes.
  • Maintain knowledge of CHOP applications, hardware, mobile devices, and multiple operating system platforms.
  • Provide prompt and professional customer service while maintaining a strong focus on customer satisfaction.
  • Identify opportunities to improve service quality and reduce recurring incidents.
  • Follow established Service Desk standards, processes, and procedures.
  • Comply with information security policies and healthcare regulatory requirements related to confidential and patient information.
Required Qualifications
  • 2–3 years of experience providing End User Device (EUD) support, Service Desk support, or equivalent experience.
  • High School Diploma/GED required.
  • A+ Certification required.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong customer service, documentation, and organizational skills.
  • Ability to work effectively both independently and as part of a team.
  • Experience troubleshooting PCs, printers, terminals, networking, and telecommunications hardware.
  • Working knowledge of Microsoft software, including deployment, imaging, security, auditing, licensing, and compliance.
  • Working knowledge of TCP/IP protocols.
  • Ability to troubleshoot and resolve technical issues in person and over the phone.
Preferred Qualifications
  • Previous hospital or healthcare experience.
  • Project deployment experience.
  • Previous medical EUD or Level 2 Service Desk experience.
  • Knowledge of medical terminology.
  • Some college or technical school education.
  • Certifications such as ACSP, MCP, MCSA, ITIL Foundations, or CCNA.
  • Lexmark & Lenovo Self Maintainer certification is a plus.


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