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It Application Support Analyst Jobs (NOW HIRING)

AEG

IT Applications Analyst

Berea, OH · On-site

The IT Applications Analyst is a hybrid application and systems role responsible for administering, supporting, and securing core business applications, endpoint devices, and data systems across on ...

Astemo

IT Application Support Engineer

Sunbury, OH · On-site

Information Technology Job Summary : This position will support the Information Technology ... Ability to solve complex problems through analysis to propose and implement appropriate ...

Hitachi

IT Application Support Engineer

Monroe, GA · On-site

This position will support the Information Technology department relating to production systems ... Ability to solve complex problems through analysis to propose and implement appropriate ...

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How much do it application support analyst jobs pay per year?

As of Jun 8, 2026, the average yearly pay for it application support analyst in the United States is $84,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What are IT Application Support Analysts?

IT Application Support Analysts are professionals responsible for maintaining, troubleshooting, and supporting software applications within an organization. They act as a bridge between end users and technical teams, resolving issues, answering user queries, and ensuring applications run smoothly. Their role often includes monitoring application performance, managing updates, and collaborating with developers to fix bugs. They play a critical part in minimizing downtime and improving user satisfaction.

What are some common challenges faced by IT Application Support Analysts when troubleshooting complex issues?

IT Application Support Analysts often encounter challenges such as diagnosing issues that span multiple systems or involve legacy applications with limited documentation. They must balance quick response times with thorough root cause analysis, especially when coordinating with end-users, developers, and infrastructure teams. Effective communication and prioritization skills are essential, as analysts frequently manage multiple tickets and must ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Application Support Analyst, and why are they important?

To thrive as an IT Application Support Analyst, you need a solid understanding of software troubleshooting, application lifecycle management, and a relevant degree in computer science or information technology. Familiarity with ticketing systems like ServiceNow, SQL databases, and ITIL certification are commonly required technical competencies. Strong problem-solving, communication, and customer service skills help analysts effectively resolve issues and support end-users. These skills and qualities are crucial for maintaining business continuity, ensuring user satisfaction, and minimizing downtime.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues with software applications used within an organization. They monitor system performance, assist users, and implement updates or fixes, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of IT environments are essential for this role.

What is the difference between It Application Support Analyst vs Network Support Technician?

AspectIt Application Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesApplication troubleshooting, user support, software updatesNetwork setup, hardware configuration, connectivity issues
Industry UsageIT services, software companies, corporate environmentsTelecommunications, network providers, IT infrastructure

The It Application Support Analyst primarily focuses on supporting and troubleshooting software applications and assisting users within an organization. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network hardware and connectivity issues. Both roles require technical certifications and are essential in IT support, but they differ in their core responsibilities and work environments.

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It Application Support Analyst jobs near you
Infographic showing various It Application Support Analyst job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,046 per year, or $40.4 per hour.
IT, Application Support Analyst

IT, Application Support Analyst

Castle Biosciences

Phoenix, AZ • On-site

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Learn more at
Castle Biosciences Inc. is growing, and we are looking to hire a full-time IT, Application Support Analyst working from our Pittsburgh, PA office location, with a start date of June 15, 2026
Why Castle Biosciences?
Exceptional Benefits Package:
  • Excellent Annual Salary + 20% Bonus Potential
  • 20 Accrued PTO Days Annually + 10 Paid Holidays
  • 401K with 100% Company Match up to 6%
  • 3 Health Care Plan Options + Company HSA Contribution
  • Company Stock Grant Upon Hire

A DAY IN THE LIFE OF A IT, Application Support Analyst
OVERVIEW
As an Application Support Analyst, you will work within the IT department supporting internal software applications that power Castle Biosciences' core business functions. This role is responsible for triaging and resolving issues, partnering with cross-functional teams, and ensuring the reliability, performance, and usability of systems that enable key operational processes across the organization. You work on a small team, responsible for (but not limited to) serving as the first line of support for users, escalating and triaging level 1 issues as needed, and assisting users with production support by resolving data issues and addressing knowledge and process gaps. You will escalate higher level tickets to the appropriate IT teams, document root causes and actions taken to provide resolution, and manage ticket priorities to meet SLAs while communicating status updates and resolutions effectively with end users. You will also acquire, comb through, and monitor logs to perform root cause analysis. This role will spend the most time identifying and updating documentation for out-of-date processes, maintaining a self-help knowledge base, identifying and reproducing bugs for new work items, and creating and documenting ticket resolution processes for ongoing defects.
REQUIRED QUALIFICATIONS
  • Bachelor's degree in information technology, Computer Science, Data Analytics, or Data Science, plus at least 1 year of relevant experience, or a minimum of 4 years of relevant work experience.
  • Basic SQL experience and understanding of relational database concepts
  • Experience writing Knowledge Bases and End User Guides
  • Excellent business communication and customer service skills
  • Knowledge of databases, IT systems, and IT troubleshooting

*Please see the full job description at the end of the job ad.
SCHEDULE
  • Monday-Friday, full-time position with standard working hours, in office 5 days a week, working from the Phoenix, AZ office location.

READY TO JOIN OUR BIOTECH TEAM?
We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!
WORK AUTHORIZATION
All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.
ABOUT CASTLE BIOSCIENCES INC.
At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.
Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.
Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail .
This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
** No third-party recruiters, please

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