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It Application Support Analyst Jobs (NOW HIRING)

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... Maintain accurate documentation of incidents, resolutions, and recurring issues. * Support IT ...

West 4th Strategy

Application Support Analyst

Hampton, VA · On-site

$75K - $90K/yr

Application Support Analyst ROLE We need an experienced Application Support Analyst to support the ... Provides ELMS and level-one IT support, fielding and resolving helpdesk calls, troubleshooting, and ...

New

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Company Description Hiring!! IT Application Support Specialist Below is the detailed If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com ...

Quantix

Application Support Analyst

Denver, CO

Job Title: Application Support Analyst Location: Denver, CO Type: Contract to Hire Length: Six ... Additional Information All your information will be kept confidential according to EEO guidelines.

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have ... Bachelor's degree in information systems or a related area of study Three (3) years or more ...

The RDRG Inc

Be Seen First

Application Support Analyst

Dallas, TX · Remote

$38 - $40/hr

... , IT, and development teams to translate business issues into effective technical solutions. • Perform root cause analysis and document findings for recurring production issues. • Create ...

New

Astemo

IT Application Support Engineer

Sunbury, OH · On-site

Information Technology Job Summary : This position will support the Information Technology ... Ability to solve complex problems through analysis to propose and implement appropriate ...

RevSpring Inc

Application Support Analyst

Hamilton, NJ · On-site

Application Support Analyst Job Summary: RevSpring provides patient engagement and revenue cycle ... Ability to effectively present information and respond to questions from a variety of both internal ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM ...

Barclays

Application Support Analyst

Whippany, NJ · On-site

Purpose of the role To effectively monitor and maintain the bank's critical technology ... Make evaluative judgements based on the analysis of factual information, paying attention to detail.

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All JobsIt Application Support Analyst Jobs

It Application Support Analyst information

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$40.5K

$84K

$167K

How much do it application support analyst jobs pay per year?

As of Jul 20, 2026, the average yearly pay for it application support analyst in the United States is $84,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What are IT Application Support Analysts?

IT Application Support Analysts are professionals responsible for maintaining, troubleshooting, and supporting software applications within an organization. They act as a bridge between end users and technical teams, resolving issues, answering user queries, and ensuring applications run smoothly. Their role often includes monitoring application performance, managing updates, and collaborating with developers to fix bugs. They play a critical part in minimizing downtime and improving user satisfaction.

What are some common challenges faced by IT Application Support Analysts when troubleshooting complex issues?

IT Application Support Analysts often encounter challenges such as diagnosing issues that span multiple systems or involve legacy applications with limited documentation. They must balance quick response times with thorough root cause analysis, especially when coordinating with end-users, developers, and infrastructure teams. Effective communication and prioritization skills are essential, as analysts frequently manage multiple tickets and must ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Application Support Analyst, and why are they important?

To thrive as an IT Application Support Analyst, you need a solid understanding of software troubleshooting, application lifecycle management, and a relevant degree in computer science or information technology. Familiarity with ticketing systems like ServiceNow, SQL databases, and ITIL certification are commonly required technical competencies. Strong problem-solving, communication, and customer service skills help analysts effectively resolve issues and support end-users. These skills and qualities are crucial for maintaining business continuity, ensuring user satisfaction, and minimizing downtime.

What is the difference between It Application Support Analyst vs Network Support Technician?

AspectIt Application Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesApplication troubleshooting, user support, software updatesNetwork setup, hardware configuration, connectivity issues
Industry UsageIT services, software companies, corporate environmentsTelecommunications, network providers, IT infrastructure

The It Application Support Analyst primarily focuses on supporting and troubleshooting software applications and assisting users within an organization. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network hardware and connectivity issues. Both roles require technical certifications and are essential in IT support, but they differ in their core responsibilities and work environments.

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What cities are hiring for It Application Support Analyst jobs? Cities with the most It Application Support Analyst job openings:
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What states have the most It Application Support Analyst jobs? States with the most job openings for It Application Support Analyst jobs include:
What job categories do people searching It Application Support Analyst jobs look for? The top searched job categories for It Application Support Analyst jobs are:
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It Application Support Analyst jobs near you
Infographic showing various It Application Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $84,046 per year, or $40.4 per hour.
Application Support Analyst

Application Support Analyst

BravoTech

Irving, TX • On-site

Full-time

Re-posted 7 days ago

Job description


Application Support Analyst
Location: Hybrid
About the Role
We are seeking an experienced Application Support Analyst to provide Level 1 and Level 2 production support for critical enterprise applications that support warehouse, supply chain, and business operations. In this role, you'll troubleshoot application issues, manage ServiceNow incidents, monitor system performance, and collaborate with technical teams to ensure reliable, high-quality application support.
The ideal candidate has strong production support experience, excellent customer service skills, and enjoys solving technical problems in a fast-paced environment.
What You'll DoProduction Support
  • Provide Level 1 and Level 2 application support for enterprise business applications.
  • Monitor production systems and resolve application issues while meeting established SLAs.
  • Troubleshoot application, system, and user-related incidents and escalate complex issues when necessary.
  • Perform root cause analysis and support continuous service improvements.
  • Coordinate with onshore and offshore support teams to ensure timely issue resolution.
Incident & Service Management
  • Manage incidents and service requests using ServiceNow.
  • Document, prioritize, track, and update tickets throughout the support lifecycle.
  • Communicate issue status and resolutions with end users and business stakeholders.
  • Maintain accurate documentation of incidents, resolutions, and recurring issues.
  • Support IT service management (ITSM) processes and best practices.
Application & Business Support
  • Support enterprise applications, including warehouse management, integration, CRM, and ERP-related platforms.
  • Analyze user issues and recommend effective technical solutions.
  • Identify system, process, and data quality improvement opportunities.
  • Assist with application testing, system changes, and production deployments.
  • Promote self-service reporting and analytics tools where appropriate.
Collaboration & Continuous Improvement
  • Partner with IT teams and business users to improve application performance and user experience.
  • Follow IT standard operating procedures and security requirements.
  • Participate in knowledge sharing, documentation, and process improvement initiatives.
  • Provide exceptional customer service while supporting a dynamic business environment.
Requirements
  • Must have strong support experience with at least one of the following applications: Blue Yonder, WMS, IBM Sterling OMS, Manhattan OMS, iSeries, eComm, or Salesforce
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 3-4 years of application, systems, or technical production support experience.
  • Experience supporting enterprise applications in a production environment.
  • Hands-on experience with ServiceNow or similar ITSM platforms.
  • Experience supporting 100+ end users in both local and remote environments.
  • Strong troubleshooting, problem-solving, and analytical skills.
  • Experience managing incidents, service requests, and SLA-driven support processes.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Ability to collaborate effectively with technical teams and business stakeholders.
  • Willingness to participate in weekend or holiday support as business needs require.
Preferred Qualifications
  • Experience supporting BY Warehouse Management (BY WMS/Blue Yonder WMS).
  • Experience with IBM i (iSeries/AS400), Salesforce, Boomi, or similar enterprise applications.
  • Experience supporting distribution, logistics, manufacturing, or supply chain environments.
  • Familiarity with ITIL and IT service management best practices.
  • Experience working with global onshore and offshore support teams.
  • Knowledge of application monitoring, production operations, and change management processes.
Why Join Us?
You'll become part of a collaborative technology team responsible for supporting mission-critical business applications that keep operations running efficiently. This role offers the opportunity to work with modern enterprise platforms while helping drive continuous improvement, operational excellence, and outstanding customer service.
If you're passionate about application support, problem-solving, and delivering exceptional service, we'd love to hear from you. Apply today!
Meet Your Recruiter
Hailey Pacha
Text me about this job - 972-419-1627
Please include your name and Job Title in your Text.
Thanks!
  • 972-419-1627
  • hpacha@bravotech.com

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