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It Application Support Analyst Jobs (NOW HIRING)

Nityo Infotech

IT Support Specialist

Florence, KY

Hiring!! IT Application Support Specialist Below is the detailed . If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com Job Title ...

Hitachi

IT Application Support Engineer

Monroe, GA · On-site

This position will support the Information Technology department relating to production systems ... Ability to solve complex problems through analysis to propose and implement appropriate ...

Lummi Nation

Technical Support Analyst

Bellingham, WA · On-site

Technical Support Analyst records all contacts, troubleshooting steps, and resolutions into the IT service desk management application. Assist Information Technology staff with special projects ...

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It Application Support Analyst information

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How much do it application support analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for it application support analyst in the United States is $84,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What are IT Application Support Analysts?

IT Application Support Analysts are professionals responsible for maintaining, troubleshooting, and supporting software applications within an organization. They act as a bridge between end users and technical teams, resolving issues, answering user queries, and ensuring applications run smoothly. Their role often includes monitoring application performance, managing updates, and collaborating with developers to fix bugs. They play a critical part in minimizing downtime and improving user satisfaction.

What are some common challenges faced by IT Application Support Analysts when troubleshooting complex issues?

IT Application Support Analysts often encounter challenges such as diagnosing issues that span multiple systems or involve legacy applications with limited documentation. They must balance quick response times with thorough root cause analysis, especially when coordinating with end-users, developers, and infrastructure teams. Effective communication and prioritization skills are essential, as analysts frequently manage multiple tickets and must ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Application Support Analyst, and why are they important?

To thrive as an IT Application Support Analyst, you need a solid understanding of software troubleshooting, application lifecycle management, and a relevant degree in computer science or information technology. Familiarity with ticketing systems like ServiceNow, SQL databases, and ITIL certification are commonly required technical competencies. Strong problem-solving, communication, and customer service skills help analysts effectively resolve issues and support end-users. These skills and qualities are crucial for maintaining business continuity, ensuring user satisfaction, and minimizing downtime.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues with software applications used within an organization. They monitor system performance, assist users, and implement updates or fixes, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of IT environments are essential for this role.

What is the difference between It Application Support Analyst vs Network Support Technician?

AspectIt Application Support AnalystNetwork Support Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, remote supportData centers, network labs, on-site troubleshooting
Primary ResponsibilitiesApplication troubleshooting, user support, software updatesNetwork setup, hardware configuration, connectivity issues
Industry UsageIT services, software companies, corporate environmentsTelecommunications, network providers, IT infrastructure

The It Application Support Analyst primarily focuses on supporting and troubleshooting software applications and assisting users within an organization. In contrast, the Network Support Technician specializes in maintaining and troubleshooting network hardware and connectivity issues. Both roles require technical certifications and are essential in IT support, but they differ in their core responsibilities and work environments.

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It Application Support Analyst jobs near you
Infographic showing various It Application Support Analyst job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,046 per year, or $40.4 per hour.
IT Application Support Analyst

IT Application Support Analyst

The Chickasaw Nation

Ada, OK • On-site

Full-time

Posted 12 days ago

Chickasaw Nation rating

7.6

Company rating: 7.6 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

380th of 645 rated public administrative organizations

Job description

We are currently looking for a Full Time IT Application Support Analyst to join our IT Health Operations team located at the Chickasaw Nation Medical Center.
Summary:
Provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.
Responsibilities:
  • Develops and maintains documentation as appropriate - files, logs, records, reports, etc.
  • Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served
  • Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
  • Responds to telephone calls, email, and chat requests for support
- Communicates with customers to identify and diagnose issue(s)
  • Troubleshoots problems using scripts and checklists as guides
  • Provides effective solutions to technical issues
  • Creates work orders as needed
  • Escalates situations as appropriate
  • Utilizes standard templates and manufactured articles to document services and processes
  • Takes ownership of customer issues to resolve in a timely manner
* Defines system requirements and specifications
  • Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives
  • Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting
  • Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
  • Collaborates with technical teams to ensure proactive support
  • Maintains and tests processes related to business continuity
  • Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner
  • Assists in the configuration and troubleshooting of integrated third-party software and peripherals
  • Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need
  • Develops, implements and schedules preventative maintenance activities for all necessary facility components
  • Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
  • Completes all training and development requirements and participates in continuing education opportunities
  • Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
  • Maintains and promotes professionalism
  • Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
  • Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
  • Performs all other duties as assigned

Competencies:
Essential:
  • Able to follow instructions, both written and oral
  • Able to adhere to all scheduling and attendance requirements
  • Ability to maintain a high level of confidentiality in all matters
  • Extreme customer-focused behavior
  • Must be able to work quickly, efficiently and accurately
  • Must be detail-oriented
  • Must be self-motivated
  • Ability to work independently
  • Honesty, truthfulness, reliability, accountability
  • Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
  • Must possess strong knowledge of technology platforms and adaptation to all
  • Learn and demonstrate competencies to any new technology in a timely manner
  • Experience using a common IT Framework
  • Ability to multitask
  • Organizes work and assigned area logically and orderly
  • Define problems, collect data and establish facts
  • Identify, analyze and repair routine problems
  • Establishes professional working relationships as appropriate
  • Works well within a team
  • Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
  • Basic Computer skills

Experience:
Essential:
  • 3 years directly related experience

Education:
Essential:
  • Bachelors Other

Credentials:
Essential:
  • Pass gaming background check
  • Pass general background check
  • Standard Driver's License
  • Gaming license or permit as required by assigned position

Working Conditions:
Essential:
  • May work where cigarette smoking occurs
  • Mix of office/non-office settings
  • Pass pre-employment drug test
  • Hand-eye coordination, reach and grasp
  • Sometimes lift and or carry up to 25 lbs.
  • Sitting up to 50% of shift
  • Standing up to 50% of shift
  • Visual acuity for detail, distance, color, depth perception
  • Walking up to 50% of shift
  • Subject to traveling and working at other locations or in other environments

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
*To enhance the overall quality of life of the Chickasaw people.
Vision:
*To be a nation of successful and united people with a strong cultural identity.
Core Values:
*The Chickasaw People
*Cultural Identity
*Servant Leadership
*Selflessness
*Can Do Attitude
*Perseverance
*Stewardship
*Trust and Respect
*Loyalty
*Honesty and Integrity
*Teamwork

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