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$145.5K

How much do senior application support analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for senior application support analyst in the United States is $103,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $122,500.00 per year, depending on experience, location, and employer.

What is the role of senior application support analyst?

A senior application support analyst is responsible for maintaining, troubleshooting, and resolving issues related to software applications used within an organization. They provide technical support, analyze system performance, and often collaborate with development teams to implement updates or improvements, typically using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of application environments are essential for this role.

What does a senior application analyst do?

A senior application support analyst is responsible for maintaining, troubleshooting, and optimizing software applications used within an organization. They analyze system issues, provide technical support, and collaborate with development teams to implement updates and improvements, often using tools like SQL, scripting, and monitoring software. This role requires strong problem-solving skills and a good understanding of application environments and user needs.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues related to software applications used within an organization. They monitor system performance, assist users, and collaborate with development teams to implement updates or fixes, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of the supported applications are essential for this role.

What is the difference between Senior Application Support Analyst vs Application Support Analyst?

AspectSenior Application Support AnalystApplication Support Analyst
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsIT support departments, help desks, software companies
Employer & Industry UsageUsed across industries with complex IT systemsCommon in organizations with basic to moderate IT support needs
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles, career progression

The main difference between a Senior Application Support Analyst and an Application Support Analyst lies in experience, responsibilities, and qualifications. Senior roles typically require more expertise, certifications, and involve handling complex issues, whereas entry-level roles focus on basic support tasks. Both roles are vital in IT support teams across various industries.

What does a senior support analyst do?

A senior application support analyst is responsible for maintaining and troubleshooting software applications, ensuring they run smoothly for users. They analyze issues, provide technical support, and often collaborate with development teams to resolve complex problems, using tools like ticketing systems and monitoring software. This role typically requires strong problem-solving skills, technical knowledge, and experience with relevant applications and systems.
What cities are hiring for Senior Application Support Analyst jobs? Cities with the most Senior Application Support Analyst job openings:
What states have the most Senior Application Support Analyst jobs? States with the most job openings for Senior Application Support Analyst jobs include:
Infographic showing various Senior Application Support Analyst job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 9% As Needed, 27% Full Time, and 61% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $103,978 per year, or $50 per hour.

Sr Application Support Analyst

BrightSpring

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Our Company
PharMerica
Overview
The Senior Application Support Analyst provides advanced front-end application support and technical support for PharMerica's third-party pharmacy and document management systems. This role focuses on complex issue investigation, ticket triage, and resolution while partnering closely with cross-functional teams to ensure stable, high-performing applications. The Senior Application Support Analyst serves as a subject matter expert, supporting high-impact incidents, contributing to process improvement, and enhancing overall user experience through deep technical and functional expertise.
Schedule:
Days/Hours/Shift
Weekend/Holiday Rotation
Benefits and perks for You!
  • Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k)
  • Company Paid Time Off*
  • Shift Differential
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs

*Benefits may vary by employment status
Responsibilities
  • Provides advanced front-end application support to ensure timely and effective resolution of complex issues, minimizing disruption to end-users
  • Performs detailed ticket triage, prioritization, and escalation in alignment with support processes and service-level expectations
  • Investigates recurring or systemic issues, identify root causes, and recommend solutions to improve application stability and performance
  • Serves as an escalation point for complex application incidents requiring deep functional knowledge
  • Collaborates closely with Application Support Manager, Product Management, QA, and Integration teams to resolve issues and support application releases
  • Partners with other application support resources and technical leaders to ensure consistent support practices and shared understanding of system behavior
  • Provides regular updates on issue status, trends, and risks to Application Support Manager
  • Identifies process improvement opportunities within application support to enhance efficiency and user experience
  • Participates in the development and maintenance of documentation for support protocols and troubleshooting guides
  • Recommends continuous improvement initiatives based on support data and user feedback, optimizing operations and support processes

Qualifications
  • Minimum of 5 years of experience in application support or a related technical field, with demonstrated success supporting complex applications
  • Strong understanding of technical and front-end application support best practices, issue triage, and troubleshooting methodologies
  • Experience supporting third-party or vendor-based applications preferred
  • Highly detail-oriented with strong analytical skills, particularly in diagnosing complex issues and identifying root causes
  • Ability to independently manage and resolve high-priority or ambiguous issues
  • Strong written and verbal communication skills, with the ability to clearly explain technical issues to both technical and non-technical audiences
  • Proven ability to collaborate effectively across teams and with external vendors when required
  • Application Support Manager, Support Analysts, Business Analysts, Senior Director of Application Management, Development, Product Management, QA, and Integration teams
  • End-users and third-party vendors as needed
  • Deliver consistent, high-quality application support with a focus on timely and accurate resolution of issues
  • Demonstrate ownership of complex incidents and contribute to improved application reliability and user satisfaction
  • Act as a trusted senior-level resource within the application support function through expertise, collaboration, and continuous improvement

About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
Additional Job Information
This role requires advanced front-end application expertise and technical knowledge and the ability to independently resolve complex application issues. The Senior Application Support Analyst will take ownership of higher level support tickets, support growth within the support team through documentation and expertise and collaborate with cross functional partners to ensure application stability, performance, and positive user experience.