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Senior Application Support Analyst Jobs (NOW HIRING)

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE ...

Quantix

Application Support Analyst

Denver, CO · On-site

They are seeking an Application Support Analyst to assist with user setup, troubleshooting, and training on software applications. Responsibilities : • new user setup / configuration • password ...

nLeague

Application Support Analyst

Hartford, CT · On-site

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 Duration: 10+ Months (On-Site) Ther Office of Early Childhood is seeking a Application Support ...

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

West 4th Strategy

Application Support Analyst

Hampton, VA · On-site

$75K - $90K/yr

Application Support Analyst ROLE We need an experienced Application Support Analyst to support the 441st Vehicle Support Chain Operations Squadron (441 VSCOS). 441 VSCOS centrally manages the ...

Barclays

Application Support Analyst

Whippany, NJ

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear -to redefine the future of banking and help craft innovative solutions. In this role, you will ...

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Senior Application Support Analyst information

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How much do senior application support analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior application support analyst in the United States is $103,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $122,500.00 per year, depending on experience, location, and employer.

What does a senior application analyst do?

A senior application support analyst is responsible for maintaining, troubleshooting, and optimizing software applications used by an organization. They analyze system issues, provide technical support, and collaborate with development teams to implement improvements, often using tools like SQL, scripting, and monitoring software. This role requires strong problem-solving skills and a deep understanding of the applications supported.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues related to software applications used within an organization. They monitor system performance, assist users with technical problems, and collaborate with development teams to implement updates or fixes, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of the supported applications are essential for this role.

What is the difference between Senior Application Support Analyst vs Application Support Analyst?

AspectSenior Application Support AnalystApplication Support Analyst
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsIT support departments, help desks, software companies
Employer & Industry UsageUsed across industries with complex IT systemsCommon in organizations with basic to moderate IT support needs
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles, career progression

The main difference between a Senior Application Support Analyst and an Application Support Analyst lies in experience, responsibilities, and qualifications. Senior roles typically require more expertise, certifications, and involve handling complex issues, whereas entry-level roles focus on basic support tasks. Both roles are vital in IT support teams across various industries.

What does a senior support analyst do?

A senior application support analyst is responsible for maintaining and troubleshooting software applications, ensuring they run efficiently and meet user needs. They analyze issues, provide technical support, and often collaborate with development teams, using tools like ticketing systems and monitoring software. This role typically requires strong problem-solving skills, technical knowledge, and experience in supporting enterprise applications.

What tech jobs pay $400,000 a year?

Senior Application Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like software engineering directors, cloud architects, or investment technology professionals. Achieving this level often requires extensive experience, advanced certifications, and working in high-demand industries or companies. Compensation at this level may include base salary, bonuses, and stock options.
What cities are hiring for Senior Application Support Analyst jobs? Cities with the most Senior Application Support Analyst job openings:
What states have the most Senior Application Support Analyst jobs? States with the most job openings for Senior Application Support Analyst jobs include:
Infographic showing various Senior Application Support Analyst job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 4% Part Time, and 31% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $103,978 per year, or $50 per hour.

Application Support Analyst

NARFE

Alexandria, VA • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Job description

About the Organization
The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 180,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.
Description
ABOUT THE ORGANIZATION
The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.
NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.
DESCRIPTION
The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions. The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE's expert to support current and future AMS operations.
RESPONSIBILITIES
  • Responsible for data management, maintenance, and data integrity.
  • Serve as NARFE's AMS subject matter expert, including proactively maintain and troubleshoot the system.
  • Develop an understanding of NARFE's existing data as well as future data requirements to support business decisions.
  • Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
  • Responsible for communication and relationship management with outside vendors.
  • Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
  • Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
  • Provide end-user support and training, trend analysis and reporting.

Position Requirements
POSITION REQUIREMENTS
  • Requires BS degree (or equivalent experience) in Computer Science or Information Systems.
  • Proficiency and experience with Microsoft Dynamics (CRM) or similar association management system (AMS)]
  • Excellent oral and written communication skills
  • 3+ years of experience in a database support position with an association
  • 3+ years working with non-profit associations' business systems (AMS, CMS, etc.)
  • 3+ years' experience in data integration, data movement and database administration preferred.
  • Demonstrated expertise with database management, reporting, querying, and internal control procedures.
  • Proficient knowledge of MS Dynamics, database structures and Membership Management applications preferred.
  • Proficiency and experience in understanding the interaction of the AMS and other systems, such as MS Dynamics NAV accounting system.
  • Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
  • Strong analytical and problem-solving skills w/ability to assess an issue accurately and identify underlying causes and solutions.
  • Proactively monitor and coordinate modifications/updates to computer databases.
  • Prepare and maintain documentation and standards that can be used for staff training.
  • Excellent customer service and interpersonal skills.
  • Ability to work independently and collaborate in a team setting.
  • Ability to prioritize, multitask and meet deadlines.

Language Ability: Ability to read and interpret documents such as IT invoices and other related materials. Ability to write routine IT specific reports and correspondence. Ability to speak effectively before groups of members or employees of the organization.
Computer Skills: To perform this job successfully, an individual should have strong knowledge and experience using AMS & Membership Database systems, Microsoft Dynamics, and internet research skills required.
Work Environment:The organization is currently operating on a hybrid schedule. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The headquarters office is conveniently located near Braddock Road metro station in Old Town Alexandria. We provide our employees with flexible / hybrid work schedules, competitive benefits package including medical, dental, LTD/STD, AFLAC, Health & Dependent Care FSA, 401(k), transit/parking benefit, 11 paid holidays, generous vacation and sick leave offered along w/paid parental leave, Employee Assistance Program (EAP), and opportunities for Professional Development. Free parking available.
Come join NARFE and help us protect the earned benefits of the federal community. NARFE is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Salary Range: Starting at $110K
Full-Time/Part-Time
Full-Time
Location
Headquarters
More Information
EOE Statement
NARFE is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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