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Senior Application Support Analyst Jobs (NOW HIRING)

Barclays

Application Support Analyst

Whippany, NJ

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear -to redefine the future of banking and help craft innovative solutions. In this role, you will ...

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Senior Application Support Analyst information

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$104K

$145.5K

How much do senior application support analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior application support analyst in the United States is $103,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $122,500.00 per year, depending on experience, location, and employer.

What does a senior application analyst do?

A senior application support analyst is responsible for maintaining, troubleshooting, and optimizing software applications used by an organization. They analyze system issues, provide technical support, and collaborate with development teams to implement improvements, often using tools like SQL, scripting, and monitoring software. This role requires strong problem-solving skills and a deep understanding of the applications supported.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues related to software applications used within an organization. They monitor system performance, assist users with technical problems, and collaborate with development teams to implement updates or fixes, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of the supported applications are essential for this role.

What is the difference between Senior Application Support Analyst vs Application Support Analyst?

AspectSenior Application Support AnalystApplication Support Analyst
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsIT support departments, help desks, software companies
Employer & Industry UsageUsed across industries with complex IT systemsCommon in organizations with basic to moderate IT support needs
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles, career progression

The main difference between a Senior Application Support Analyst and an Application Support Analyst lies in experience, responsibilities, and qualifications. Senior roles typically require more expertise, certifications, and involve handling complex issues, whereas entry-level roles focus on basic support tasks. Both roles are vital in IT support teams across various industries.

What does a senior support analyst do?

A senior application support analyst is responsible for maintaining and troubleshooting software applications, ensuring they run efficiently and meet user needs. They analyze issues, provide technical support, and often collaborate with development teams, using tools like ticketing systems and monitoring software. This role typically requires strong problem-solving skills, technical knowledge, and experience in supporting enterprise applications.

What tech jobs pay $400,000 a year?

Senior Application Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like software engineering directors, cloud architects, or investment technology professionals. Achieving this level often requires extensive experience, advanced certifications, and working in high-demand industries or companies. Compensation at this level may include base salary, bonuses, and stock options.
What cities are hiring for Senior Application Support Analyst jobs? Cities with the most Senior Application Support Analyst job openings:
What states have the most Senior Application Support Analyst jobs? States with the most job openings for Senior Application Support Analyst jobs include:
Infographic showing various Senior Application Support Analyst job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 4% Part Time, and 31% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $103,978 per year, or $50 per hour.
Senior Application Support Representative

Senior Application Support Representative

Erie 1 BOCES

West Seneca, NY • On-site

$32.43/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Job description

Location:
Erie 1 BOCES
Technology Services
TS WinCap Support
E1B Education Campus
West Seneca, NY


Hours:
8:00AM - 4:00PM 


Hourly Rate:
$32.43


Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree


Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

  • 15 Paid annual Holidays
  • Generous Paid Personal/Sick time
  • Generous Paid vacation days
  • Premium Health and Dental plans (E1B pays 85%)
  • Life insurance at NO cost to you
  • FSA plan
  • Commitment to Diversity, Equity, and Inclusion
  • NYS Retirement System
  • 403b AND 457 retirement plans


Job Responsibilities:
The Senior Application Support Representative, Technology Services, is an employee with a wide range of experience with the policies, procedures and support activities of the WNYRIC. The Sr. ASR exercises leadership and some independent decision-making in regard to the oversight and improvement of the services provided to school district personnel, as well as, the internal processes of the support team. The Sr. ASR must have an excellent grasp of the technology, regulatory and legal environment in which the service is being delivered. Although the Sr. ASR does not act as a supervisor of other employees they may guide, encourage, direct and monitor Application Support Representatives as support services are delivered to school district personnel.


General Duties
1. Acts as a liaison with vendors, NYSED, and other agencies.

2. Maintains records of application issues and resolution provided to district users.

3. Confers regularly with supervisor on work activities.

4. Supports the team approach and promotes team guidelines.

5. Establishes and maintains good working relationships.

6. Maintains confidentiality.

7. Monitors for common trends and underlying problems and follows up as needed.

8. Maintains professional communication with co-workers, districts, vendors and NYSED and other agencies.

9. Presents at user group meetings.


Specific Duties:
1. Guides the activities of the Application Support Representative.

2. Provides training for users of assigned applications along with instructional materials.

3. Provides telephone, email, remote and on-site support to districts for assigned applications.

4. Creates and maintains user documentation on assigned applications for team members, as well as, district users.

5. Monitors progress on relevant tasks and timelines following up as needed.

6. Performs quality control testing of complex software fixes.

7. Assists in defining criteria when custom projects are requested by district users.

8. Maintains expert knowledge of the methods, principles and practices in all applications assigned to the team.

9. Provides information on issues related to applications, such as, fund accounting principles, payroll regulations, student attendance, special education regulations, state data collection and reporting.

10. Maintains proficiency in current technology related to the applications they support, including but not limited to MS Office applications, online training and support tools, collaboration tools.

11. Assists the Coordinator, Manager or other supervisor in evaluating recommendations for software enhancement requests, changes, problems and communicates outcomes.


Internal Duties
1. Exercises an ongoing membership role on the assigned team

2. Provides backup for other team members

3. Informs supervisor of deviations from approved schedules


Other Duties
1. Other duties as assigned that are relevant to the civil service job description for this title.

Civil Service Title

Senior Application Support Representative NY HELPS


Minimum Civil Service Qualifications:
There is no civil service examination required for this position for the duration of the NY HELPS Program. Candidates must meet the minimum civil service qualifications for a NY HELPS appointment as follows:

A) Graduation from a regionally accredited or New York State four (4) year college with a Bachelors degree and three (3) years experience in training and support on software applications; OR;

B) Graduation from a regionally accredited or New York State two (2) year college with an Associates degree and five (5) years experience in training and support on software applications; OR;

C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Company Description

Erie 1 BOCES employs over 1,200 people. The positions we offer encompass a wide variety of careers, from positions in an instructional setting, information technology, marketing, clerical, to nursing positions, the opportunities are endless.
We are committed to providing our employees with an environment that encourages professional growth, allows the flexibility to obtain their goals and supports them along the way to ensure they reach their fullest potential.
One of the top reasons employees say they are proud to work for us, is the dedication to build and sustain a diverse workforce. Inclusion and accountability are the key components to becoming your employer of choice.

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