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Senior Application Support Analyst Jobs (NOW HIRING)

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

System One

Sr Application Support

Denver, CO · On-site

Tittle: Sr. Application Support Location by Preference: Denver, CO or Phoenix, AZ or Strongsville ... Troubleshoot highly technical problems, which may require assessing source code to analyze and ...

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How much do senior application support analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for senior application support analyst in the United States is $103,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $122,500.00 per year, depending on experience, location, and employer.

What is the role of senior application support analyst?

A senior application support analyst is responsible for maintaining, troubleshooting, and resolving issues related to software applications used within an organization. They provide technical support, analyze system performance, and often collaborate with development teams to implement updates or improvements, typically using tools like ticketing systems and monitoring software. Strong problem-solving skills and knowledge of application environments are essential for this role.

What does a senior application analyst do?

A senior application support analyst is responsible for maintaining, troubleshooting, and optimizing software applications used within an organization. They analyze system issues, provide technical support, and collaborate with development teams to implement updates and improvements, often using tools like SQL, scripting, and monitoring software. This role requires strong problem-solving skills and a good understanding of application environments and user needs.

What does an application support analyst do?

An application support analyst is responsible for maintaining, troubleshooting, and resolving issues related to software applications used within an organization. They monitor system performance, assist users, and collaborate with development teams to implement updates or fixes, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of the supported applications are essential for this role.

What is the difference between Senior Application Support Analyst vs Application Support Analyst?

AspectSenior Application Support AnalystApplication Support Analyst
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsIT support departments, help desks, software companies
Employer & Industry UsageUsed across industries with complex IT systemsCommon in organizations with basic to moderate IT support needs
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles, career progression

The main difference between a Senior Application Support Analyst and an Application Support Analyst lies in experience, responsibilities, and qualifications. Senior roles typically require more expertise, certifications, and involve handling complex issues, whereas entry-level roles focus on basic support tasks. Both roles are vital in IT support teams across various industries.

What does a senior support analyst do?

A senior application support analyst is responsible for maintaining and troubleshooting software applications, ensuring they run smoothly for users. They analyze issues, provide technical support, and often collaborate with development teams to resolve complex problems, using tools like ticketing systems and monitoring software. This role typically requires strong problem-solving skills, technical knowledge, and experience with relevant applications and systems.
What cities are hiring for Senior Application Support Analyst jobs? Cities with the most Senior Application Support Analyst job openings:
What states have the most Senior Application Support Analyst jobs? States with the most job openings for Senior Application Support Analyst jobs include:
Infographic showing various Senior Application Support Analyst job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 9% As Needed, 27% Full Time, and 61% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $103,978 per year, or $50 per hour.
Application Support Analyst

Application Support Analyst

InstantServe LLC

Hartford, CT • On-site

$55/hr

Full-time

Posted 9 days ago

Job description

Application Support Analyst - CJIS Help Desk (Training & Onboarding)
Location: Hartford, CT (Hybrid - Onsite + Remote)
Rate: $55/hr (1099/C2C)
Duration: 12 Months
Schedule: Monday-Friday, 7:00 AM - 3:30 PM (EST)
Project Overview
The Criminal Justice Information System (CJIS) program for the State of Connecticut is enhancing its CISS Electronic Workflow to streamline how law enforcement agencies submit arrest reports, bond forms, and related documentation electronically.
This role will support the statewide onboarding, training, and help desk operations for police departments and criminal justice agencies adopting the system.
Role Summary
We are seeking an experienced Application Support Analyst / Help Desk Analyst to provide technical support, training, and onboarding assistance for CJIS electronic workflow users.
The ideal candidate will work closely with law enforcement agencies, IT teams, and vendors to ensure smooth adoption, issue resolution, and system usability.
Key Responsibilities
1. Help Desk & Technical Support
2. Training & User Enablement
3. Onboarding & Change Management
4. Stakeholder Collaboration
5. System Integration & Support
6. Reporting & Documentation
  • Provide weekly status reports (progress, risks, issues)
  • Maintain onboarding documentation and training records
  • Support integration with Records Management Systems (RMS)
  • Assist in rollout of CJIS enhancements such as:
    • Electronic arrest workflows
    • Clean Slate processing
    • Early Arrest Notifications
  • Participate in demos, pilots, and system upgrades
  • Act as liaison between:
    • CJIS Program Team
    • Law enforcement agencies
    • RMS vendors (NexGen, ProPhoenix, etc.)
  • Capture feedback and recommend system/process improvements
  • Lead onboarding for municipal police departments and agencies
  • Conduct:
    • Kickoff meetings
    • User Impact Assessments (UIA)
    • Rehearsal of Concept (ROC) sessions
  • Guide agencies in aligning with statewide electronic workflow standards
  • Ensure readiness before go-live
  • Deliver remote, onsite, and hybrid training sessions
  • Support train-the-trainer programs for law enforcement agencies
  • Create and maintain training materials, guides, and documentation
  • Assist users in adopting new workflows and system features
  • Provide L1/L2 support via phone, email, and ticketing systems
  • Troubleshoot, analyze, and resolve user issues or escalate when required
  • Maintain detailed ticket documentation and case notes
  • Ensure SLA compliance with timely triage and escalation
  • Develop and maintain knowledge base articles and SOPs
  • Collaborate with internal IT teams for issue resolution
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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