It Application Support Analyst Jobs (NOW HIRING)

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Position Title:
IT Application Administrator
Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
Application Administrator II
Job Duties:
School/College/Division Description
Employees at UWM in the Department of University IT Services work in an innovative, collaborative, and casual-work environment with flexible work/life balance schedules. If you are a motivated, results-oriented individual who wants to make a real difference with our team, community, and the campus, we encourage you to apply!
Job Description
The IT Application Administrator plays a key role in managing and optimizing campus application technologies-including emerging AI platforms-to empower faculty, staff, and students. This position leads the administration, integration, and support of critical applications, ensuring secure, reliable, and innovative technology experiences across the institution. The role also guides users, supports governance efforts, and helps shape the future of AI and IT adoption on campus.
Key Job Responsibilities:

• Administer and support cloud and on-premises applications-especially AI and innovation platforms-ensuring secure, reliable performance and proper licensing
• Monitor service health, resolve incidents, maintain documentation, and uphold institutional policies and access controls
• Build integrations and automation workflows across enterprise systems; support AI-enabled solutions using platforms like Azure or AWS
• Provide user support, coordinate with vendors, and create training and knowledge resources for faculty, staff, and students
• Contribute to governance, security, and compliance efforts for AI and application usage in partnership with security, legal, and compliance teams
• Evaluate vendor roadmaps, recommend new features or pilots, and participate in continuous improvement
• Stay current on emerging technologies and industry trends to inform future application and AI strategies

Additional Information:

• This position does not offer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire.
• Selected candidates will be required to complete an I-9 form to verify eligibility to work in the U.S.
• This position offers a hybrid-flexible schedule, with a minimum expectation of one on-campus day per week during the initial training and onboarding period to support effective integration and collaboration. As the employee becomes fully established in the role, additional remote work options may be considered based on performance, operational needs, and team alignment.

Minimum Qualifications

• 2+ years of experience administering enterprise applications, SaaS platforms, or cloud-based systems
• Hands-on experience with application administration in M365, Azure, or comparable environments

Preferred Qualifications

• Bachelor's degree in computer science, information technology, management information systems, or a related field by date of hire
• 4+ years of experience administering enterprise applications, SaaS platforms, or cloud-based systems
• Experience using modern AI tools (e.g., Microsoft Copilot, ChatGPT, generative AI assistants) in enterprise or educational settings
• Understanding of APIs, connectors, and integration workflows (REST, webhooks, OAuth, automation tools)
• Experience working in a higher education environment

Target Salary Range
$74,000 to $78,000 (Final salary offer will be determined based on knowledge, skills, and experience)
Benefits and Total Rewards
As part of UWM's commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life
Applications Instructions
Interested applicants are required to apply online and provide a cover letter and resume addressing your professional level work experience as it relates to all required and preferred qualifications.
Note: Applicants must complete all required fields and attach all required documents prior to submitting the online application. Applications missing any of the required documents listed prior to the application deadline will be marked as incomplete and will not be considered.
In instances where the Search and Screen Committee is unable to ascertain from the candidates' application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications. Additional documents submitted aside from a cover letter and resume will not be reviewed.
Finalist candidates(s) will be asked to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.
Apply electronically by the application deadline date of July 12, 2026. Questions about this position should be directed to Angelee Vang at vangap@uwm.edu.
Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin's Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM's Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.