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L2 Support Engineer Jobs (NOW HIRING)

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join ...

Info Way Solutions

Teamcenter L2 Support

Austin, TX

The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This ...

Info Way Solutions

Teamcenter L2 Support

Sunnyvale, CA · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the ...

Info Way Solutions

Teamcenter L2 Support

Austin, TX · On-site

Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the ...

Sagarsoft

Production Support L1/L2

Dallas, TX

$41.75 - $54.50/hr

L1/L2 support personnel with experience in Utilities technology landscape(ADMS support, OMS, CIS and related integrations). We are looking for L1/L2 Support Analysts with experience in the Utilities ...

Zello Inc

Support Engineer - L3

Austin, TX · On-site

Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS team in working through their customers' most complex configuration and user management issues ...

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How much do l2 support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for l2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

More about L2 Support Engineer jobs
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L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 72% Part Time, 2% Temporary, and 2% Contract. Highlights an 39% Physical, 11% Hybrid, and 50% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
L2 Support Engineer

L2 Support Engineer

BroadAxis

Manhattan, NY • On-site

Contractor

Posted 29 days ago

Job description

Job Description
Job Title: L2 Support Engineer
Location: New York, NY (Onsite)
Contract Duration: 12 Months
Job Summary:
A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities:
  • Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
  • Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
  • Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
  • Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
  • Support the transformation of systems through in-depth analysis, debugging, and problem-solving.

Required Qualifications:
  • Experience: 4-10 years in L2/L3 application support with development experience.
  • Industry Background: Banking or Investment Banking experience is essential.
  • Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.).
  • Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure.

Preferred Skills:
  • Familiarity with Unix/Linux environments.
  • Proficiency in SQL and database management.

L2 Role Criteria:
  • Strong analytical skills with a proactive approach to problem-solving.
  • Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
  • Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
  • Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.

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