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L2 Support Engineer Jobs (NOW HIRING)

AgreeYa Solutions

L2 Cloud Support Engineer

Phoenix, AZ · Hybrid

$55.25 - $74/hr

Job Title: L2 Cloud Support Engineer Job Location: Phoenix AZ | Onsite 5 days a week Shift time :: 02:00 PM to 11:00 PM Description: AgreeYa is a global Systems Integrator and is seeking an ...

Inngest Inc

Support Escalations Engineer

$165K - $177K/yr

Our product engineers stay close to users and rotate support duties - but you'll own the L2 layer: the investigation, the customer relationship, and the handoff to engineering when something needs to ...

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How much do l2 support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for l2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

More about L2 Support Engineer jobs
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L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 72% Part Time, 2% Temporary, and 2% Contract. Highlights an 39% Physical, 11% Hybrid, and 50% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Payments Support Engineer L2/L3

Accord Technologies Inc.

Charlotte, NC • On-site

$134.80K/yr

Contractor

Posted 26 days ago

Job description

Job ID # JR1028085
L2/L3 Payments Support Engineer - ACI/MTS (Payments, ACI, MTS, Base24, Baking Domain)
Location: Charlotte, NC (Need Onsite day 1, hybrid 3 days from office).
Duration: long term
Position type: W2 contract.

 
Mandatory skills:  ACI Base24 / MTS (Modular Transaction Switch) platforms, ACH, Wire, Card Payments, Real-Time Payments (RTP), Digital Wallet transactions,  Payments Support, ACI/MTS, Payments, ACI, MTS, Base24, Switching components, Baking Domain,maintain service levels and respond to critical issues,PCI-DSS, fraud alert handling, and audit support.
 
Job Description:

As part of our dedicated payment operations support team, we are seeking a highly skilled L2/L3 Payments Support Engineer with hands-on experience in ACI Base24 / MTS (Modular Transaction Switch) platforms. The role is critical to ensuring the resilience, integrity, and continuous availability of high-volume payment processing systems including ACH, Wire, Card Payments, Real-Time Payments (RTP), and Digital Wallet transactions. Candidate will collaborate with application support, infrastructure, and payment operations teams to maintain service levels and respond to critical issues, while working closely with vendors.

 
Responsibilities:
  • Level 2 Responsibilities:
    • Monitor transaction flows (ATM, POS, Online, RTP) and proactively resolve payment disruptions.
    • Handle incidents, service requests, and escalations within defined SLAs.
    • Coordinate with infrastructure teams for patch management, capacity issues, or system upgrades.
    • Support change control processes for deployments across non-prod and prod environments.
  • Level 3 Responsibilities:
    • Deep-dive analysis on production incidents involving Base24, MTS, or switching components.
    • Review and optimize transaction routing, message parsing (ISO 8583), and settlement interfaces.
    • Debug source code (if applicable) or configuration scripts and interface logs.
    • Drive problem management and post-incident reviews with full RCA documentation.
    • Liaise with ACI or third-party vendors for code-level fixes and updates.
    • Collaborate on compliance and security tasks including PCI-DSS, fraud alert handling, and audit support.
 
Requirements:
  • 7 to 9+ years in Payments Support, including L2/L3 roles within enterprise banking environments.
  • Base24 Classic / UP Framework.
  • Modular Transaction Switch (MTS).
  • ISO 8583 / XML / JSON payment messages.
  • Card processing systems (debit/credit, EMV, tokenization).
  • ACH, Wire, and RTP flows.
  • Middleware and interfaces (e.g., MQ, APIs, TCP/IP).
  • Unix/Linux administration.
  • Shell/PERL scripting.
  • SQL and relational databases.
  • Familiar with tools like Splunk, AppDynamics, ELK, Control-M, etc.