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L2 Support Engineer Jobs (NOW HIRING)

aptlogix LLC

L2 Deskside Support

Atlanta, GA · On-site

L2 Deskside Support Engineer Introduction: We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS). Responsibilities:

Omni Inclusive

GCP Admin L2 Support

Tampa, FL · On-site

Good Programming experience in Python * Good hands-on experience in Atlas, Cloudera Data Platform, having on experience in Cloud Networking, Storage and in Terraform * For non-prod and prod support ...

aptlogix LLC

L2 Deskside Support

Jersey City, NJ · On-site

L2 Deskside Support Engineer 🚨 Introduction: We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS)

aptlogix LLC

L2 Deskside Support

Chicago, IL · On-site

L2 Deskside Support Engineer 🚨 Location: Chicago Duration: 6+ Months We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Own complex customer issues escalated beyond L1/L2 support * Diagnose ambiguous or emergent product ...

ROI Solutions

Product Support Engineer

Medford, MA

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Own complex customer issues escalated beyond L1/L2 support * Diagnose ambiguous or emergent product ...

ROI Solutions

Product Support Engineer

Medford, MA · On-site

$95K - $110K/yr

About the Role As a Product Support Engineer, you will be the internal expert on how our products ... Own complex customer issues escalated beyond L1/L2 support * Diagnose ambiguous or emergent product ...

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L2 Support Engineer information

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How much do l2 support engineer jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for l2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most L2 Support Engineers earn significantly less, some senior or specialized engineers in high-demand industries or with extensive experience can reach or exceed $500,000 annually, often through bonuses, stock options, or profit sharing. Such compensation levels are rare and typically involve roles in executive or highly specialized technical positions rather than standard support engineering roles.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is L2 support salary?

The salary for an L2 Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications and specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose, troubleshoot, and resolve problems related to hardware, software, or network systems, often using remote tools or on-site visits, and may escalate issues if necessary. This role requires technical knowledge, problem-solving skills, and familiarity with support ticketing systems.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer handles complex technical issues escalated from L1 support, providing in-depth troubleshooting and resolution for hardware, software, or network problems. They often work with diagnostic tools, collaborate with other teams, and may require certifications like CompTIA or Cisco to effectively resolve issues and ensure system stability.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

More about L2 Support Engineer jobs
What cities are hiring for L2 Support Engineer jobs? Cities with the most L2 Support Engineer job openings:
What states have the most L2 Support Engineer jobs? States with the most job openings for L2 Support Engineer jobs include:
What job categories do people searching L2 Support Engineer jobs look for? The top searched job categories for L2 Support Engineer jobs are:
L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
L2 Deskside Support

L2 Deskside Support

aptlogix LLC

Atlanta, GA • On-site

Other

Posted 23 days ago

Job description

L2 Deskside Support Engineer

Introduction: We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).

Responsibilities:
  • Provide onsite desktop and deskside support for business users
  • Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments
  • Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals
  • Deliver VIP/Executive support and maintain high customer satisfaction
  • Manage incidents and service requests through ServiceNow/Jira
  • Coordinate with Infrastructure and Application teams for critical issue resolution
  • Support onboarding, hardware deployments, and endpoint management
Requirements:

Required Skills:

  • 4–8 years of Desktop Support / Deskside Support experience
  • Strong Windows Desktop Support expertise
  • Active Directory, Office 365, VPN, Networking
  • ServiceNow or Jira experience
  • Citrix/VDI knowledge
  • Excellent troubleshooting and communication skills

Preferred Skills:

  • Financial Services, Banking, Asset Management, or Capital Markets experience
  • Exposure to Bloomberg, Refinitiv, FactSet, or similar market data platforms

If interested, please share:

  • ✔ Updated Resume
  • ✔ Current Location
  • ✔ Work Authorization
  • ✔ Contact Number
  • ✔ Availability for a Screening Call

Contact: Send your resume to:

#Hiring #AtlantaJobs #DesktopSupport #DesksideSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #TechJobs #USCOnly #AptLogix

Apply