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L2 Support Engineer Jobs in Florida (NOW HIRING)

2T Consulting

Application Support Engineer

Baldwin, FL · On-site

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

2T Consulting

FL · On-site

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

2T Consulting

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

ZTEK Solutions

Be Seen First

Support Engineer II

Miami Lakes, FL · On-site

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends ...

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L2 Support Engineer information

See Florida salary details

$12

$29

$50

How much do l2 support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for l2 support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Florida?

For L2 Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in Florida look for?

The top searched job categories for L2 Support Engineer jobs in Florida are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Application Support Engineer

K&K Global Talent Solutions

Jacksonville, FL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

Role:- Application Support Engineer   

Location:- Jacksonville, FL (onsite)   

Fulltime

Job Description

Must Have Technical/Functional Skills

Database: Oracle

Operating System experience: UNIX or Linux

Cloud: Google Cloud Platform

Tools- Grafana, Splunk, Geneos, Ansible, Control-M,  Terraform, GitHub/GitHub Action

Roles & Responsibilities

Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management, 

Change Management, Continual Service Improvement),  Google Cloud Platform.

Knowledge of any monitoring tools good to have, Understanding of DevOps/automation good to have

Associate is expected to provide L2 support for critical investment banking applications

Apply