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L2 Support Engineer Jobs in Florida (NOW HIRING)

Omni Inclusive

GCP Admin L2 Support

Tampa, FL · On-site

Good Programming experience in Python * Good hands-on experience in Atlas, Cloudera Data Platform, having on experience in Cloud Networking, Storage and in Terraform * For non-prod and prod support ...

ZTEK Solutions

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Support Engineer II

Miami Lakes, FL · On-site

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends ...

TEKsystems

L2 Technical Support Analyst

Jacksonville, FL · On-site

$25 - $30/hr

Description We are seeking a highly capable Level 2 Technical Support Engineer to join our Managed Services team. This role is responsible for providing advanced technical support across a multi ...

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L2 Support Engineer information

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$12

$29

$50

How much do l2 support engineer jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for l2 support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most L2 Support Engineers earn significantly less, some senior or specialized engineers in high-demand industries or with extensive experience can reach or exceed $500,000 annually, often through bonuses, stock options, or profit sharing. Such compensation levels are rare and typically involve roles in executive or highly specialized technical positions rather than standard support engineering roles.

What are L2 Support Engineers?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What is L2 support salary?

The salary for an L2 Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications and specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose, troubleshoot, and resolve problems related to hardware, software, or network systems, often using remote tools or on-site visits, and may escalate issues if necessary. This role requires technical knowledge, problem-solving skills, and familiarity with support ticketing systems.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer handles complex technical issues escalated from L1 support, providing in-depth troubleshooting and resolution for hardware, software, or network problems. They often work with diagnostic tools, collaborate with other teams, and may require certifications like CompTIA or Cisco to effectively resolve issues and ensure system stability.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Florida? For L2 Support Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching L2 Support Engineer jobs in Florida look for? The top searched job categories for L2 Support Engineer jobs in Florida are:
L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Florida as of July 2026, with employment types broken down into 2% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.
Application Support Engineer

Application Support Engineer

Tata Consultancy Services

Jacksonville, FL • On-site

Full-time

Posted 13 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

164th of 213 rated it services

Job description

Job Summary:
Tata Consultancy Services is a leading technology services and consulting company, and they are seeking an Application Support Engineer. The role involves providing L2 support for critical investment banking applications, focusing on database management and cloud computing.
Responsibilities:
• Production Support
• PL-SQL
• Unix
• ITIL (Incident Management, Service Request, Problem Management, Change Management, Continual Service Improvement)
• GCP
• Knowledge of any monitoring tools good to have
• Understanding of DevOps/automation good to have
• Associate is expected to provide L2 support for critical investment banking applications
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 8 - 10 Years experience
• Database: Oracle
• Operating System experience: UNIX or Linux
• Cloud: GCP
• Tools- Grafana, Splunk, Geneos, Ansible, Control-M, Terraform, GitHub/GitHub Action
• Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management, Change Management, Continual Service Improvement), GCP
Preferred:
• Knowledge of any monitoring tools good to have
• Understanding of DevOps/automation good to have
Company:
Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Founded in 1992, the company is headquartered in Puteaux, FRA, with a team of 10001+ employees. The company is currently Late Stage.

What Tata Consultancy Services employees say

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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