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L2 Support Engineer Jobs in Florida (NOW HIRING)

Omni Inclusive

GCP Admin L2 Support

Tampa, FL · On-site

Good Programming experience in Python * Good hands-on experience in Atlas, Cloudera Data Platform, having on experience in Cloud Networking, Storage and in Terraform * For non-prod and prod support ...

2T Consulting

FL · On-site

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

2T Consulting

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

2T Consulting

Application Support Engineer

Baldwin, FL · On-site

We are seeking an experienced Application Support Engineer to provide L2 production support for critical investment banking applications. The ideal candidate should have strong experience in database ...

ZTEK Solutions

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Support Engineer II

Miami Lakes, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends ...

BlupaceUS LLC

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Desktop Support Specialist / Mac Support Engineer

Coral Springs, FL · On-site

$24 - $25/hr

Deskside Support Technician L2 Location: Coral Springs, FL 33065 Employment Type: Long Term Contract Job Summary: We are seeking a skilled and customer-oriented Deskside Support Technician L2 to ...

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L2 Support Engineer information

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How much do l2 support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for l2 support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer provides advanced technical assistance to resolve complex issues that cannot be handled by L1 support. They troubleshoot hardware, software, and network problems, often using diagnostic tools and remote access, and escalate issues when necessary. This role requires strong technical knowledge, problem-solving skills, and familiarity with ticketing systems and technical documentation.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Florida?

For L2 Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in Florida look for?

The top searched job categories for L2 Support Engineer jobs in Florida are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

GCP Admin L2 Support

Omni Inclusive

Tampa, FL • On-site

Other

Re-posted 15 days ago

Job description

Job Title

Mandatory Skills - Should have GCP L2 Admin Support experience, Pub Sub, DataProc and Big Query, experience in Python and CI/CD, Jenkins pipeline creation

Required Skills and Experience
  • 4 + years of strong hands-on experience in GCP L2 Administration
  • Experience in data service Administration of DataProc and Big Query (fixed module, slot allocation, deploy), GCP Service Enablement
  • Good experience in Spark Administration
  • Able to write and convert business logic into SQL queries.
  • Experience in data pipeline build & IAC pipeline build and management build pipeline for new services
  • Enhance the pipeline for existing services including secrets creation, IAM SA creation, projects
  • Develop FinOps Optimization Solution & Toil reduction through automation
  • Leverage AIOps for auto-healing
  • Enhance the monitoring solution Cluster Performance tuning
  • Application optimization suggestions
  • Big Query optimizations
  • Service Requests
  • Good Programming experience in Python
  • Good hands-on experience in Atlas, Cloudera Data Platform, having on experience in Cloud Networking, Storage and in Terraform
  • For non-prod and prod support with 16x7 experience including weekend support
  • The candidate should possess good documentation skills
  • The candidate should possess good communication skills and should have the ability to coordinate with onshore teams

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