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Weekend Technical Support Engineer Remote Jobs in Florida

FileCloud

Technical Support Engineer (USA)

Tampa, FL · On-site +1

This role is fully remote and will require working remotely with other team members. About the ... Support weekend shift rotation (at least 1 weekend shift per month) * Follow escalation procedures ...

FileCloud

Technical Support Engineer (USA)

Tampa, FL · Remote

This role is fully remote and will require working remotely with other team members. About the ... Support weekend shift rotation (at least 1 weekend shift per month) * Follow escalation procedures ...

New

Vispero

Technical Support Specialist

Clearwater, FL · On-site +1

$23/hr

Vispero is seeking a Technical Support Specialist to provide troubleshooting technical support and ... settings Remote Desktop and VPN environments * Strong analytical troubleshooting and problem ...

MHI

Senior Engineer, Remote Commissioning

Lake Mary, FL · On-site +1

$91K - $125K/yr

Role Overview The Senior Engineer, Remote Commissioning serves as a senior technical authority within the Commissioning Support Center (CSC), providing commissioning leadership for gas turbine ...

ADP

Technical Support Analyst II

Maitland, FL · Remote

Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

The ideal candidate will be fluent in written English and have a strong WordPress technical ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

The ideal candidate will be fluent in written English and have a strong WordPress technical ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Carrier

Critical Systems Service Support Engineer

FL · On-site +1

Remote US, Must be permanent US resident. Visa sponsorship not available. Essential Functions ... Provide technical support for the Branch Offices on an as needed basis. * Develop or assist in the ...

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All JobsWeekend Technical Support Engineer Remote JobsWeekend Technical Support Engineer Remote Jobs in Florida

Weekend Technical Support Engineer Remote information

What is the difference between Weekend Technical Support Engineer Remote vs Weekend Customer Support Specialist Remote?

AspectWeekend Technical Support Engineer RemoteWeekend Customer Support Specialist Remote
Required CredentialsTechnical certifications (e.g., CompTIA, Cisco), technical knowledgeCustomer service skills, basic technical understanding
Work EnvironmentTechnical troubleshooting, remote support toolsCustomer interaction, issue resolution via chat or phone
Employer & Industry UsageIT companies, tech support providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, remote troubleshootingCustomer service, communication skills

The Weekend Technical Support Engineer Remote focuses on technical troubleshooting and resolving complex issues, requiring technical certifications. In contrast, the Weekend Customer Support Specialist Remote emphasizes customer communication and issue resolution, often with less technical certification. Both roles are remote and weekend-based but serve different customer needs within their industries.

What are popular job titles related to Weekend Technical Support Engineer Remote jobs in Florida? For Weekend Technical Support Engineer Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer Remote jobs in Florida look for? The top searched job categories for Weekend Technical Support Engineer Remote jobs in Florida are:
What cities in Florida are hiring for Weekend Technical Support Engineer Remote jobs? Cities in Florida with the most Weekend Technical Support Engineer Remote job openings:
Weekend Technical Support Engineer Remote jobs near you
Technical Support Engineer (USA)

Technical Support Engineer (USA)

FileCloud

Tampa, FL • On-site, Remote

Full-time

PTO

Posted 3 days ago

Job description

FileCloud is looking for an enthusiastic and experienced Technical Support Engineer based in the US to join our team. In this role you will diagnose, troubleshoot, and resolve customer issues in a timely manner. This role is fully remote and will require working remotely with other team members.
About the Product & Company:
FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, FileCloud's product portfolio also includes Signority (acquired in May 2024), a Canadian-based e-signature and document workflow platform. We are currently expanding our team as we grow and improve FileCloud.
Key Responsibilities
  • Become a product expert by testing all the different features of FileCloud - installation, configuration of features, and test product on multiple desktop applications
  • Respond to all Level 1 & Level 2 support tickets within SLA
  • Create internal tickets with product engineering
  • Fill in required forms and administer & complete tickets after dealing with customers
  • Follow up with customers and keep them updated regarding any tickets under investigation
  • Create knowledge base content derived from resolved issues
  • Support weekend shift rotation (at least 1 weekend shift per month)
  • Follow escalation procedures as required to the designated team
  • Present good communication (both written and verbal) between the team and other departments.
  • Perform professional service tasks assigned by the senior team

Required:
  • Currently based in the US and is a US citizen
  • Available to work a shift between 9 am to 5 pm in CST time zone
  • Availability to work support weekend rotation (at least 1 weekend shift per month CET time zone)
  • Present good language communication skills in English (verbal and written)

Preferred:
  • Linux administration experience with Ubuntu, CentOS, Debian, RHEL
  • Knowledge of Web Application support in Linux
  • Possess Network Share management skills
  • Experience in a Technical Support position
  • Support ticketing system experience (HubSpot, Zendesk, Freshdesk, SupportPal, etc.)
  • Windows Server Administration working with Active Directory, NTFS, IIS, SSL certificates, Power Shell, etc.
  • Possess PHP application debugging skills
  • Experience in MongoDB troubleshooting
  • Experience in Apache troubleshooting
  • Experience in AWS Administration
  • Experience in Azure Administration
  • Possess Single Sign On experience

What We Offer
  • Be part of a team of passionate, committed individuals dedicated to building a world-class product
  • Dedicated time for training and education opportunities
  • A mentorship model wherein your mentor and team support your development
  • A competitive salary with an annual bonus
  • Fully remote working whilst offering flexible hours that fall outside of the companywide core hours of 9am -12pm (US Eastern Standard Time)
  • 20 days of paid time off which increases by a further 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country)
  • Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day
  • Paid day off to volunteer with the charity of your choice
  • Paid monthly internet cost, as well as lunch and wellbeing stipend provided
  • Reimbursement of all hardware costs associated with the role

Please note that we conduct background security checks for everyone joining our team.
AI-assisted screening may be used during the application review process.

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