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Manager Systems Support Engineer Jobs in Florida

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels ... Red River is seeking a Systems Support Engineer II to join our growing team! This position will ...

Set-up new accounts authorized by the Section staff and Project Manager within 24 hours from ... Provide systems implementation support during regular and off hours as needed by the Department on ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are the most commonly searched types of Systems Support Engineer jobs in Florida? The most popular types of Systems Support Engineer jobs in Florida are:
What are popular job titles related to Manager Systems Support Engineer jobs in Florida? For Manager Systems Support Engineer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Florida look for? The top searched job categories for Manager Systems Support Engineer jobs in Florida are:
What cities in Florida are hiring for Manager Systems Support Engineer jobs? Cities in Florida with the most Manager Systems Support Engineer job openings:
Systems Support Engineer II

Systems Support Engineer II

Red River Technology

Fort Lauderdale, FL

Full-time

Posted 8 days ago


Job description

At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit, all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

  • Collaboration - You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
  • Creativity- You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value "brainstorming" as an expression.
  • Empathy - You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
  • Integrity- You willingly receive and give feedback; you are open about what's working and what needs to improve; you admit mistakes openly and share learnings widely.
  • Judgment- You are intentional when making decisions, with an aim toward long-term solutions rather than quick fixes; you rely on data, training, and collaboration with others to inform your decisions.
  • Purpose- You exhibit courage in searching for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
  • Resilience- You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
  • Selflessness- You are considerate when searching for new and different ideas; you seek what's best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Ft Lauderdale, FL. This person provides premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to ensure seamless technology experiences both for VIP and office-based users.

Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities, as well as growing and developing the organization's perception by the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes.

Minimum Education/Certification/Experience Requirements:

  • Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.

  • Experience supporting C-level executivesor high-profile clients and their administrative assistants.

  • Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Androidenvironments.

  • Strong knowledge of networking, VPNs, and enterprise securitypractices.

  • Experience with ITSM tools(ServiceNow, Jira, etc.) and remote troubleshooting tools.

Preferred Education/Certification/Experience:

  • 5+ yearsof experience in IT support, workplace technology, or a related field.

  • Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.

  • Exceptional customer service, problem-solving, and communicationskills.

  • Ability to handle high-pressure situationsand deliver solutions quickly.

Knowledge, Skills and Abilities:

Technical Support & Troubleshooting:

  • Diagnose and resolve hardware, software, and networkissues across desktops, laptops, mobile devices, and AV equipment.

  • Offer proactive maintenanceto prevent IT disruptions, including software updates and system optimizations.

  • Manage and troubleshoot collaboration tools(Microsoft Teams, Zoom, Slack, etc.) and productivity applications(Microsoft 365, Google Workspace).

  • Ensure secure and seamless remote accessfor VIPs using VPNs, mobile device management (MDM), and security protocols.

Executive & VIP Support:

  • Provide onsite and remote IT supportfor board meetings, conferences, and high-profile events.

  • Offer personalized IT concierge service, including tech training and proactive issue resolution.

  • Manage and configure high-end AV equipment, conference room systems, and digital displays.

  • Act as a trusted IT advisor, understanding VIPs' work styles and technology preferences.

  • Understand and represent the Red River brand to VIP customers.

Asset & Incident Management:

  • Validate the inventory of VIP devices, ensuring timely upgrades and replacements.

  • Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs.

  • Coordinate with the Service Delivery Manager, vendors and internal teamsfor escalations and advanced troubleshooting.

Security & Compliance:

  • Ensure compliance with customer IT security policies, including data protection and device management.

  • Educate VIP users on cybersecurity best practicesand implement multi-factor authentication (MFA).

  • Work closely with customer security teams to monitor and mitigate risksrelated to VIP IT usage.

Basic Qualifications:

  • U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contactaccommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River hasan active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our ApplicantTracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.