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Tier 2 Network Support Jobs in Florida (NOW HIRING)

Leidos

Tier 2 Technician

Cape Canaveral, FL

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Inserso

Network Support Technician

Miami, FL · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

Inserso

Network Support Technician

Fort Myers, FL · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

Inserso

Network Support Technician

Miramar, FL · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

Inserso

Network Support Technician

Tallahassee, FL · On-site

This position provides onsite and remote Tier 2 support that requires prompt action and quick ... The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations ...

Kforce Technology Staffing

Tier II Support

Lakeland, FL · On-site

Tier II Support Representatives strengthen the broader Customer Support organization by serving as subject matter experts, sharing knowledge, improving documentation, and collaborating across teams.

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Tier 2 Network Support information

What is a Tier 2 Network Support specialist?

Tier 2 Network Support specialists are IT professionals who handle more complex network issues that cannot be resolved by Tier 1 support. They troubleshoot advanced problems related to network connectivity, hardware, software, and performance, often working with routers, switches, firewalls, and other networking equipment. These specialists analyze issues, implement solutions, and may escalate unresolved problems to Tier 3 support or network engineers. They also often assist in maintaining network documentation and may provide guidance to junior staff.

What are the key skills and qualifications needed to thrive as a Tier 2 Network Support specialist?

To thrive as a Tier 2 Network Support specialist, you need a strong understanding of networking fundamentals, troubleshooting methodologies, and typically a degree or certification such as CompTIA Network+ or Cisco CCNA. Hands-on experience with network monitoring tools, ticketing systems, and hardware like switches, routers, and firewalls is essential. Effective communication, problem-solving, and the ability to remain calm under pressure are valuable soft skills in this role. These skills and qualities are crucial for resolving escalated technical issues efficiently and ensuring network reliability for organizational operations.

What is the difference between Tier 2 Network Support vs Tier 1 Network Support?

AspectTier 2 Network SupportTier 1 Network Support
CertificationsCCNA, CompTIA Network+CompTIA A+, basic networking certifications
Work EnvironmentHandles complex issues, escalated tickets, in-depth troubleshootingInitial customer contact, basic troubleshooting, issue logging
ResponsibilitiesDiagnose advanced network problems, configure devices, escalate unresolved issuesRespond to common network issues, provide basic support, gather initial info
Industry UsageCommon in enterprise and service provider environmentsCommon in help desks and customer support centers

In summary, Tier 2 Network Support handles more complex network issues requiring advanced skills and certifications, while Tier 1 focuses on basic troubleshooting and customer support. Both roles are essential in maintaining network operations but differ in scope and technical depth.

How does a Tier 2 Network Support specialist typically interact with Tier 1 and Tier 3 teams?

In a Tier 2 Network Support position, you often serve as a bridge between Tier 1 and Tier 3 teams. When Tier 1 support is unable to resolve a technical issue, it is escalated to Tier 2, where you perform in-depth troubleshooting and analysis. If the problem is highly complex or requires specialized knowledge, you escalate it further to Tier 3 while providing detailed documentation of your findings. Collaboration and clear communication with both tiers are essential, as you help ensure a smooth resolution process and contribute to knowledge sharing across support levels.
What are popular job titles related to Tier 2 Network Support jobs in Florida? For Tier 2 Network Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tier 2 Network Support jobs in Florida look for? The top searched job categories for Tier 2 Network Support jobs in Florida are:
Tier 2 Network Support jobs near you
Infographic showing various Tier 2 Network Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Tier 2 Systems & Network Support

TrovaSearch

Melbourne, FL • Remote

Full-time

Re-posted 4 days ago

Job description

-Looking for Tier 2 with room to grow or Tier 3 that is ready to go out of the gate.

-Wants blend of Network and Systems, but systems is preferred vs. pure network experience.

-Will also be doing standard desktop support as a given.

-In office tickets as well as reimbursed local client travel for onsite clients.

MUST HAVES

  • Be Positive and provide fantastic customer service to our clients and staff
  • Strive for Personal Accountability
  • Take direction and constructive criticism with a positive can do attitude
  • Communicate effectively utilizing various mediums, including phone, email, and a service ticketing system.
  • Effectively document time and client IT environments, applications, and resolution steps in our document management system
  • Collaborate with other team members to resolve IT issues and escalate matters when needed
  • Pay attention to detail and complete tasks per defined process
  • Design, scope, plan, and execute complex technology projects in a professional and timely manner
  • Ensure all Service Level Agreement Targets are met
  • On a rotation basis, provide after-hours Customer Support.
  • Travel to client sites to provide IT service if needed/ assigned
  • Learn our company s way of delivering world-class service to ensure alignment with our team, including our technologies, processes, and metrics for success
  • Have a flexible attitude, be creative, and have fun!

QUALIFICATIONS

  • The successful candidate must have at least 5 years of hands-on experience managing business-class network infrastructure.
  • One or more technical certifications

Technical Experience:

  • Remote Experience managing/troubleshooting Microsoft server OS
  • Proficient with Entra and Active Directory administration and Group Policy management
  • Proficient with PowerShell scripting
  • Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
  • Proficient in managing and configuring Hyper V
  • Proficient in configuring/troubleshooting Fortinet Firewalls
  • Proficient in configuring/troubleshooting network switching, including VLANs
  • Experience with Backup/Disaster Recovery with Datto
  • Experience with Datto RMM and other remote management tools

Key Soft Skills:

  • Strong Communication Skills
  • Awesome Customer Service
  • Passionate about documentation, standards, and process
  • Live and die by checklists

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