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L2 Support Engineer Jobs in Florida (NOW HIRING)

Volto USA

Field Support Engineer

Jupiter, FL · On-site

Field Support Engineer Education & Experience * Associate degree in Information Technology ... Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation * Follow ...

BlupaceUS LLC

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Desktop Support Specialist / Mac Support Engineer

Coral Springs, FL · On-site

$24 - $25/hr

Deskside Support Technician L2 Location: Coral Springs, FL 33065 Employment Type: Long Term Contract Job Summary: We are seeking a skilled and customer-oriented Deskside Support Technician L2 to ...

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L2 Support Engineer information

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How much do l2 support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for l2 support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Florida?

For L2 Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in Florida look for?

The top searched job categories for L2 Support Engineer jobs in Florida are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Field Support Engineer

Volto USA

Jupiter, FL • On-site

Contractor

Posted 4 days ago

Job description

Field Support Engineer
Education & Experience
• Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience
• 2+ years of experience in desktop support, field services, or similar technical support role
• Experience supporting Windows and Mac operating systems
• Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)
Technical Skills
• Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
• Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Understanding of Active Directory, DNS, DHCP, and network troubleshooting
• Experience with remote support tools and ITSM platforms (ServiceNow preferred)
• Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
• Basic understanding of cybersecurity best practices and compliance requirements
Soft Skills
• Excellent customer service and interpersonal communication skills
• Strong problem-solving abilities with attention to detail
• Ability to work independently and manage time effectively
• Professional demeanor and ability to maintain confidentiality
• Flexibility to adapt to changing priorities and work schedules
Roles & Responsibilities
Key Responsibilities
Technical Support & Troubleshooting
• Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
• Diagnose and resolve hardware, software, and network connectivity issues
• Perform equipment installations, configurations, and upgrades
• Execute break-fix activities including hardware replacements and repairs
• Support conference room technology, audiovisual equipment, and collaboration tools
Service Delivery & Customer Experience
• Respond to service requests and incidents in accordance with SLA requirements
• Deliver white-glove service for executive and VIP users
• Communicate technical information clearly to non-technical users
• Provide on-site assistance during new hire onboarding and technology transitions
• Ensure positive end-user experience through proactive communication and timely resolution
Asset & Inventory Management
• Maintain accurate inventory of IT equipment and accessories
• Perform asset tagging, tracking, and documentation in ServiceNow CMDB
• Coordinate equipment staging, imaging, and deployment
• Manage equipment refresh cycles and decommissioning activities
• Ensure compliance with asset management policies and procedures
Incident & Request Management
• Log, track, and resolve incidents and service requests in ServiceNow
• Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
• Follow standard operating procedures and knowledge base articles
• Contribute to knowledge base by documenting solutions and troubleshooting steps
• Participate in incident and problem management processes
Collaboration & Coordination
• Coordinate with remote support teams, vendors, and other IT groups
• Support technology rollouts, migrations, and special projects
• Participate in site walks and proactive equipment health checks
• Assist with disaster recovery and business continuity activities
Provide coverage across multiple facilities as needed
Generic Managerial Skills, If any
• Strong technical understanding of IT systems and infrastructure.
• Familiarity with compliance standards and regulations.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively across technical and compliance teams.
• Willing to travel different Sites.
• Availability for occasional after-hours or weekend support
• Certifications: ITIL certification or relevant compliance certifications (such as CISM, CRISC) are preferred.