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L2 Support Engineer Jobs in Florida (NOW HIRING)

TEKsystems

L2 Technical Support Analyst

Jacksonville, FL

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking a highly capable Level 2 Technical Support Engineer to join our Managed Services team. This role is responsible for providing advanced technical support across a multi ...

TEKsystems

L2 Technical Support Analyst

Jacksonville, FL

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking a highly capable Level 2 Technical Support Engineer to join our Managed Services team. This role is responsible for providing advanced technical support across a multi ...

KPMG

Lead Specialist, DevOps Engineer

Fort Lauderdale, FL · On-site

$50.50 - $69/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Azure DevOps), configuration management tools and develop extensive monitoring and reporting ... Train and review L2 support of implemented solutions and identify areas for improvement and better ...

PRODIGY Complete IT Solutions

Be Seen First

IT Support L2 Professional

Clearwater, FL · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Design, implement, and support Microsoft Azure, Entra ID, Intune, and Microsoft 365 environments * Create, edit, and maintain Intune policies, Entra ID policies, compliance policies, configuration ...

PRODIGY Complete IT Solutions

Be Seen First

IT Support L2 Professional

Clearwater, FL · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Design, implement, and support Microsoft Azure, Entra ID, Intune, and Microsoft 365 environments * Create, edit, and maintain Intune policies, Entra ID policies, compliance policies, configuration ...

RYC Business IT

In-House L2 Technician

Miami, FL

In-House L2 Technician Ticket Management | MSA Client Onboarding | Network & Security | On-Site ... and support. Project Scoping & Technical Engineering * Meet with clients on-site or remotely to ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

In-House L2 Technician Ticket Management | MSA Client Onboarding | Network & Security | On-Site ... and support. Project Scoping & Technical Engineering * Meet with clients on-site or remotely to ...

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All JobsL2 Support Engineer JobsL2 Support Engineer Jobs in Florida

L2 Support Engineer information

See Florida salary details

$12

$29

$50

How much do l2 support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for l2 support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer provides advanced technical assistance to resolve complex issues that cannot be handled by L1 support. They troubleshoot hardware, software, and network problems, often using diagnostic tools and remote access, and escalate issues when necessary. This role requires strong technical knowledge, problem-solving skills, and familiarity with ticketing systems and technical documentation.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Florida?

For L2 Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in Florida look for?

The top searched job categories for L2 Support Engineer jobs in Florida are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Snowflake Data Platform Operations Engineer

Conch Technologies Inc

Tampa, FL • On-site

$108K - $129K/yr

Contractor

Re-posted 22 days ago

Job description

Job Title: Snowflake Data Platform Operations Engineer
Location: Jersey City, NJ / Dallas, TX / Tampa, FL (Hybrid – 3 Days Onsite)
Duration: 6-12 Months Contract
 

Note : W2 Only no C2C

Required Skills

  • 3+ years of Snowflake platform operations/support experience
  • Strong Snowflake administration and troubleshooting skills
  • Experience with SQL and scripting (Python or Bash)
  • Knowledge of AWS cloud infrastructure
  • Experience with ServiceNow or similar ITSM tools
  • Familiarity with Linux administration
  • Experience with CI/CD tools such as GitLab, Jenkins, or Bitbucket
  • Knowledge of Terraform or Ansible
  • Understanding of IAM, user/role management, and access controls
  • Strong problem-solving and communication skills

Responsibilities

  • Provide L1/L2 support for Snowflake platform applications
  • Monitor platform health and performance using tools like Splunk, Grafana, and Snowsight
  • Troubleshoot incidents and coordinate issue resolution
  • Participate in Disaster Recovery (DR) and operational readiness activities
  • Manage Snowflake databases, schemas, users, and roles
  • Support IAM integrations with Entra ID (Azure AD) and HashiCorp Vault
  • Execute secrets rotation and troubleshoot SCIM provisioning issues
  • Maintain operational runbooks and support documentation
  • Work with engineering teams on deployments, upgrades, and platform improvements
  • Manage incidents, changes, and service requests through ServiceNow

Preferred Skills

  • SnowPro Core Certification
  • Experience with Power BI, Looker, or QuickSight integrations
  • Exposure to Snowpipe, Snowpark, and stream processing
  • Familiarity with Snowflake Cortex AI services
  • Experience with CMDB tools such as CloudAware
Thanks & Regards,
Raviteja Chebolu
Desk: 214-247-7117
Email: raviteja.c@conchtech.com
Conch Technologies Inc | www.conchtech.com
6750 Poplar Ave # 711, Memphis, TN 38138, United States