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L2 Support Engineer Jobs in Florida (NOW HIRING)

TEKsystems

L2 Technical Support Analyst

Jacksonville, FL · On-site

$25 - $38/hr

Description We are seeking a highly skilled Level 2 Network Support Engineer to join our Managed Services team. This individual will serve as the primary escalation point for network-related issues ...

TEKsystems

L2 Technical Support Analyst

Jacksonville, FL · On-site

$25 - $35/hr

Description We are seeking a highly capable Level 2 Technical Support Engineer to join our Managed Services team. This role is responsible for providing advanced technical support across a multi ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

In-House L2 Technician Ticket Management | MSA Client Onboarding | Network & Security | On-Site ... and support. Project Scoping & Technical Engineering * Meet with clients on-site or remotely to ...

RYC Business IT

In-House L2 Technician

Miami, FL · On-site

In-House L2 Technician Ticket Management | MSA Client Onboarding | Network & Security | On-Site ... and support. Project Scoping & Technical Engineering * Meet with clients on-site or remotely to ...

Apex Systems

SRE AIOps Engineer

Miami, FL · On-site

$54.50 - $72.50/hr

Serve as an L2 point of contact for AEM Sites, AEM Assets, Adobe Target, and related integrations ... Experience with monitoring and supporting applications. * Familiarity with Atlassian Rovo (Jira or ...

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All JobsL2 Support Engineer JobsL2 Support Engineer Jobs in Florida

L2 Support Engineer information

See Florida salary details

$12

$29

$50

How much do l2 support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for l2 support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Florida?

For L2 Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in Florida look for?

The top searched job categories for L2 Support Engineer jobs in Florida are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Information Technology_USA - USA_Developer

Real Soft, Inc.

Jacksonville, FL • On-site

$47.25 - $61.25/hr

Contractor

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Atlanta, GA 30339 - Onsite 100% 5 days a week at customer location
Duration: 6 months
skill id: 10861164
Competencies: 8-10+ years experience
Digital : Google Cloud
Core Java
Java + GCP Support Engineer (SCM - Inventory Planning & Replenishment)
Role: Java + GCP Support Engineer
Domain: Supply Chain Management (SCM) - Inventory Planning & Replenishment (IP&R;)
Location: Atlanta, GA (Onsite - 5 Days/Week)
Work Schedule: EST Business Hours with Weekend On-Call Support
Position Summary
Provide production support, maintenance, monitoring, and minor enhancements for critical SCM applications within the Inventory Planning & Replenishment domain. Work closely with business users, product teams, and support organizations to ensure application stability and timely incident resolution.
Key Responsibilities
• Provide L2/L3 support for Java and GCP-based SCM applications.
• Monitor application health, integrations, and batch processes.
• Troubleshoot and resolve production incidents within SLA timelines.
• Perform root cause analysis and implement preventive solutions.
• Support deployments, releases, and environment validations.
• Develop minor enhancements and bug fixes.
• Participate in weekend on-call support rotations.
• Maintain operational documentation and support runbooks.
Required Skills
• 4+ years of Java application support/development experience.
• Java, Spring Boot, REST APIs, and Microservices expertise.
• Experience with Google Cloud Platform (GCP).
• Hands-on knowledge of Cloud Run, GKE, Pub/Sub, Cloud Functions, Cloud Storage, Logging and
Monitoring tools.
• SQL and database troubleshooting skills.
• CI/CD, Git, and DevOps exposure.
• Strong analytical and communication skills.
Preferred Qualifications
• Supply Chain, Inventory Planning, Replenishment, Retail, or Logistics domain experience.
• Exposure to JDE, SAP, or Oracle ERP systems.
• Experience in a 24x7 support environment and ITIL processes.
Primary Objective
Ensure high availability and operational stability of Java and GCP-based SCM applications, providing reliable support during EST business hours and weekend on-call coverage.

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