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L2 Support Engineer Jobs in Florida (NOW HIRING)

Accenture

Senior Network Engineer

Orlando, FL · On-site

$97K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The engineer serves as an L2/L3 escalation point, ensuring network stability, availability ... Support major incident troubleshooting and restoration activities. Analyze recurring issues and ...

New

Accenture

Senior Network Engineer

Tampa, FL · On-site

$98K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The engineer serves as an L2/L3 escalation point, ensuring network stability, availability ... Support major incident troubleshooting and restoration activities. Analyze recurring issues and ...

New

Accenture

Senior Network Engineer

Saint Petersburg, FL · On-site

$96K - $131K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support day-to-day operations, and contribute to infrastructure improvements. The engineer serves as an L2/L3 escalation point, ensuring network stability, availability, performance, and compliance ...

Sonsoft Inc

Microstrategy Admin

Tampa, FL · On-site

Support developers by troubleshooting reporting issues related to Microstrategy configurations and ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Sonsoft Inc

Microstrategy Admin

Tampa, FL

Support developers by troubleshooting reporting issues related to Microstrategy configurations and ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Sonsoft Inc

Microstrategy Admin

Tampa, FL

Support developers by troubleshooting reporting issues related to Microstrategy configurations and ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Sonsoft Inc

Microstrategy Admin

Tampa, FL

Support developers by troubleshooting reporting issues related to Microstrategy configurations and ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Sonsoft Inc

Microstrategy Admin

Tampa, FL

Support developers by troubleshooting reporting issues related to Microstrategy configurations and ... Only US Citizen, Green Card Holder, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD , TN Visa ...

Sonsoft Inc

Microstrategy Admin

Tampa, FL

Support developers by troubleshooting reporting issues related to Microstrategy configurations and ... Only US Citizen, Green Card Holder, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD , TN Visa ...

Aspire Fiber

Senior Core Network Engineer

Lake Mary, FL · On-site

$115K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Architect resilient L2/L3 topologies for aggregation and backbone layers. * Lead IPv4/IPv6 dual-stack strategy and deployment. FTTH & Access Network Engineering * Design and support FTTH (Fiber-to ...

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L2 Support Engineer information

See Florida salary details

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How much do l2 support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for l2 support engineer in Florida is $29.79, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $34.86 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What does an L2 support engineer do?

An L2 support engineer provides advanced technical assistance to resolve complex issues that cannot be handled by L1 support. They troubleshoot hardware, software, and network problems, often using diagnostic tools and remote access, and escalate issues when necessary. This role requires strong technical knowledge, problem-solving skills, and familiarity with ticketing systems and technical documentation.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in Florida?

For L2 Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in Florida look for?

The top searched job categories for L2 Support Engineer jobs in Florida are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,973 per year, or $29.8 per hour.

Applications Support Sr Analyst - AVP

Citigroup, Inc.

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Citibank rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

The Apps Support Sr Analyst is a seasoned professional role for L2 SRE. Services Production Support is looking to expanding the service offering to incorporate Services Reliability Engineering principles. In support of this transformation, this role is a blend of traditional ITIL based Production Management, with Services Reliability Engineering. Ideal Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
  • Provides expertise related to various Distributed Consumer Applications across multiple Lines of Business in North America.
  • Primary point of contact LOB assigned domain.
  • Enable Production management processes in non-production environment to provide environment stability
  • Execute robust service readiness.
  • Facilitate standard toolset adoption for all services in the domain.
  • Works as a L2 expert to support the Problem management, Risk management and Change management , CI/CD enablement pipeline for SRE function identified.
  • Has Overall accountability of non-production stability for his area/domain
  • Partners with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational Service Level Agreements.
  • Partners with SRE enablement and works as SRE eventually to identify the key areas and provides the SRE recommendation from UAT to PERF and PROD for key business transactions supported.
  • Knowledge of technologies like OSE, Kubernetes, APIGEE, Platform services, DataPower, Google cloud, AWS, CI/CD pipeline, ITIL and Service Management
  • Identifies and leads the implementation of Service Automation to reduce cost, reduce risk, improve efficiency, and enable Service Management to keep up with the ever-increasing volume of with fast pace of newer technologies.
  • Continually evolve the working practices within and services provided by Production Management to improve efficiency and productivity.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Engages in post implementation analysis to ensure successful system design and functionality.
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • 6-10 years development or production support experience. Experience or familiarity Cloud Technology is a plus.
  • Solid ITIL Foundation understanding.
  • Engineering Background in system admin, development, DevOps, or equivalent field, preferably with experience in Distributed Consumer applications.
  • Experience/ familiarity with automation technologies, advanced analytics, and predictive modelling.
  • Ability to develop and manage relationships at all levels.
  • Experience with databases i.e., Oracle, MSSQL, MongoDB, Teradata, DB2
  • Experience in programming in one of the following languages UNIX shell scripting, Java/Python etc.
  • Logging tools: ELK stack (Elasticsearch, Logstash, Kibana), Splunk or similar.
  • Monitoring tools: Prometheus, Grafana, App D, ITRS Geneos or similar
  • Competent with cloud concepts i.e., API, web services and microservices
  • Strong analytical, algorithmic, and critical thinking skills

Core Competencies/ Skills:
  • Strong analytical skills, strong critical thinking skills and ability to logically break down tasks into smaller manageable parts.
  • Solid understanding of systems and application design
  • Systematic problem-solving approach
  • Effective communication skills and sense of ownership and drive
  • Adaptable and can work with large complex and multi team owned services.
  • Extremely organized, detailed oriented and thorough in every aspect.
  • Able to balance multiple tasks and projects effectively while adapting to new variables.
  • Utilizing creative and innovative thinking but also adhering to a powerful sense of ownership, customer service and integrity demonstrated through clear communication.
  • Drive, self-motivated and eager to learn.

Education:
  • Bachelor's/University degree or equivalent experience
  • Certification in Site Reliability Engineer, Cloud Based Certification like AWS.

Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$87 280,00 - $130 920,00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
sept 02, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

What Citibank employees say

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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