Teamcenter L2 Support
Sunnyvale, CA · On-site
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the ...
Teamcenter L2 Support
Sunnyvale, CA · On-site
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the ...
XStore L2 Support Lead
Los Angeles, CA · On-site
XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support ... Collaborate with product vendors and engineering teams * Deployment and tracking corrective changes ...
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XStore L2 Support Lead
Los Angeles, CA · On-site
XStore L2 Support Lead Location: City of Industry, CA Duration: Long term contract XStore support ... Collaborate with product vendors and engineering teams * Deployment and tracking corrective changes ...
Technical Support Engineer
San Francisco, CA · Hybrid
$110K - $130K/yr
L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ... Reduce initial investigations to on-call engineering by 50% within 6 months of joining. Success ...
Quick apply
Technical Support Engineer
San Francisco, CA · Hybrid
$110K - $130K/yr
L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ... Reduce initial investigations to on-call engineering by 50% within 6 months of joining. Success ...
Technical Support Engineer
San Francisco, CA · On-site
$110K - $130K/yr
L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ... Reduce initial investigations to on-call engineering by 50% within 6 months of joining. Success ...
Technical Support Engineer
San Francisco, CA · On-site
$110K - $130K/yr
L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ... Reduce initial investigations to on-call engineering by 50% within 6 months of joining. Success ...
Technical Support Engineer
San Francisco, CA · Hybrid
$110K - $130K/yr
L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ... Reduce initial investigations to on-call engineering by 50% within 6 months of joining. Success ...
Technical Support Engineer
San Francisco, CA · Hybrid
$110K - $130K/yr
L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ... Reduce initial investigations to on-call engineering by 50% within 6 months of joining. Success ...
... IT Support Engineer II to join their San Diego office. This role focuses on providing reliable ... Responsibilities : • Provide L1/L2 support for endpoints including desktops, laptops, mobile ...
... IT Support Engineer II to join their San Diego office. This role focuses on providing reliable ... Responsibilities : • Provide L1/L2 support for endpoints including desktops, laptops, mobile ...
You will serve as the strategic bridge between our enterprise base and L2 support team within core engineering, ensuring that high-value support feedback loops and API gaps directly shape our 2026 ...
You will serve as the strategic bridge between our enterprise base and L2 support team within core engineering, ensuring that high-value support feedback loops and API gaps directly shape our 2026 ...
L2 Technical Support Engineer
San Francisco, CA · On-site
$110K - $120K/yr
Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers (typical customers are engineers and IT personnel). * Provide status updates to customers, adhering ...
L2 Technical Support Engineer
San Francisco, CA · On-site
$110K - $120K/yr
Collaborate with Tier 1 and Tier 3 support well. * Work closely with technically oriented customers (typical customers are engineers and IT personnel). * Provide status updates to customers, adhering ...
Senior Maximo Developer
Los Angeles, CA · On-site
$58.75 - $77.50/hr
ICONMA is an IT Services and Consultant company, and they are seeking a Senior Maximo Developer for ... The role involves providing L2 support for IBM Maximo environments and collaborating with teams to ...
Senior Maximo Developer
Los Angeles, CA · On-site
$58.75 - $77.50/hr
ICONMA is an IT Services and Consultant company, and they are seeking a Senior Maximo Developer for ... The role involves providing L2 support for IBM Maximo environments and collaborating with teams to ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...
WhoWe Need Nomis Solutions is seeking a Technical Support Engineer to serve as the frontline ... Serve as the primary customer point of contact for L2 and L3 technical issues, bringing both ...
WhoWe Need Nomis Solutions is seeking a Technical Support Engineer to serve as the frontline ... Serve as the primary customer point of contact for L2 and L3 technical issues, bringing both ...
Support Engineer (SF)
San Francisco, CA · On-site
$150K - $180K/yr
As one of our Support Engineers, you'll be a clear owner of support during SF hours and a key ... Proactively flag risk early (backlogs building, customer frustration, L2 pressure, product bugs)
Support Engineer (SF)
San Francisco, CA · On-site
$150K - $180K/yr
As one of our Support Engineers, you'll be a clear owner of support during SF hours and a key ... Proactively flag risk early (backlogs building, customer frustration, L2 pressure, product bugs)
L2 Support Engineer information
See California salary details
$16.37 - $20.98
4% of jobs
$20.98 - $25.60
9% of jobs
$29.42 is the 25th percentile. Wages below this are outliers.
$25.60 - $30.22
14% of jobs
$30.22 - $34.83
15% of jobs
The median wage is $36.99 / hr.
$34.83 - $39.45
17% of jobs
$39.45 - $44.06
16% of jobs
$44.19 is the 75th percentile. Wages above this are outliers.
$44.06 - $48.68
9% of jobs
$48.68 - $53.29
7% of jobs
$53.29 - $57.91
4% of jobs
$57.91 - $62.52
3% of jobs
$62.52 - $67.14
1% of jobs
$16
$39
$67
How much do l2 support engineer jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for l2 support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.
What engineer makes $500,000 a year?
While most L2 Support Engineers earn significantly less, some senior or specialized engineers in high-demand industries or with extensive experience can reach or exceed $500,000 annually, often through bonuses, stock options, or profit sharing. Such compensation levels are rare and typically involve roles in executive or highly specialized technical positions rather than standard support engineering roles.
What are L2 Support Engineers?
L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.
What is L2 support salary?
The salary for an L2 Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications and specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
What does a 2nd line support engineer do?
A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose, troubleshoot, and resolve problems related to hardware, software, or network systems, often using remote tools or on-site visits, and may escalate issues if necessary. This role requires technical knowledge, problem-solving skills, and familiarity with support ticketing systems.
What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?
To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.
How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?
L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.
What does an L2 support engineer do?
An L2 support engineer handles complex technical issues escalated from L1 support, providing in-depth troubleshooting and resolution for hardware, software, or network problems. They often work with diagnostic tools, collaborate with other teams, and may require certifications like CompTIA or Cisco to effectively resolve issues and ensure system stability.
What is the difference between L2 Support Engineer vs Network Support Technician?
| Aspect | L2 Support Engineer | Network Support Technician |
|---|---|---|
| Certifications | CompTIA Network+, Cisco CCNA, ITIL | CompTIA Network+, Cisco CCNA, similar certifications |
| Work Environment | Corporate IT, data centers, technical support teams | Network operations centers, on-site troubleshooting, client sites |
| Responsibilities | Advanced troubleshooting, system analysis, escalation handling | Network setup, maintenance, basic troubleshooting |
| Industry Usage | IT services, tech companies, enterprise environments | Telecommunications, ISPs, enterprise networks |
While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.
What are popular job titles related to L2 Support Engineer jobs in California? For L2 Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching L2 Support Engineer jobs in California look for? The top searched job categories for L2 Support Engineer jobs in California are:
Job description
Job Summary:
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the smooth operation of Teamcenter PLM environments while acting as the escalation point for issues beyond L1 support.
Responsibilities:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
Qualifications:
Required:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Knowledge of Windows/Linux environments and basic SQL queries
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Good understanding of Teamcenter architecture, server components, and environment structure.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
• 5 +years of relevant experience in Teamcenter support or PLM application support.
Preferred:
• Exposure to CAD integrations (NX, CATIA, Creo).
• Understanding of ITIL processes (Incident/Change/Problem management).
• Basic scripting knowledge (Shell, Batch, Python).
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support for end-users and resolve application issues. The role involves system monitoring and ensuring the smooth operation of Teamcenter PLM environments while acting as the escalation point for issues beyond L1 support.
Responsibilities:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
Qualifications:
Required:
• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Knowledge of Windows/Linux environments and basic SQL queries
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Good understanding of Teamcenter architecture, server components, and environment structure.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross‐functional teams like CAD, infrastructure, and database teams to resolve complex issues.
• 5 +years of relevant experience in Teamcenter support or PLM application support.
Preferred:
• Exposure to CAD integrations (NX, CATIA, Creo).
• Understanding of ITIL processes (Incident/Change/Problem management).
• Basic scripting knowledge (Shell, Batch, Python).
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Info Way Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Fremont, CA, US
Year founded
2012