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L2 Support Engineer Jobs in California (NOW HIRING)

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

... Support Engineer to contribute to their rapidly growing business. The role involves providing ... L2/L3 switches • Experience with security products firewalls, IPSec, IDS/IPS, WIDS • Strong ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Plain

Support Engineer (SF)

San Francisco, CA · On-site

$150K - $180K/yr

As one of our Support Engineers, you'll be a clear owner of support during SF hours and a key ... Proactively flag risk early (backlogs building, customer frustration, L2 pressure, product bugs)

OMNIVISION

IT Support Engineer

Santa Clara, CA · On-site

The IT Support Engineer provides support to employees experiencing technical problems and performs ... Prior experience supporting L1 and L2 requests in IT would be helpful for this position. Job ...

OMNIVISION

IT Support Engineer

Santa Clara, CA · On-site

$110K - $135K/yr

The IT Support Engineer provides support to employees experiencing technical problems and performs ... Prior experience supporting L1 and L2 requests in IT would be helpful for this position. Job ...

OMNIVISION

IT Support Engineer

Santa Clara, CA · On-site

$110K - $135K/yr

The IT Support Engineer provides support to employees experiencing technical problems and performs ... Prior experience supporting L1 and L2 requests in IT would be helpful for this position. Job ...

Fortinet

Senior Technical Support Engineer

Santa Clara, CA · On-site

$87K - $107K/yr

Apply networking knowledge with a focus on L2, L3, L4, and L7. * Debug and troubleshoot networking ... Utilize engineering background to recreate customer issues in the lab and work with the engineering ...

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L2 Support Engineer information

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How much do l2 support engineer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for l2 support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in California?

For L2 Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in California look for?

The top searched job categories for L2 Support Engineer jobs in California are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Technical Support Engineer

Fortinet

Sunnyvale, CA • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
Fortinet is a cybersecurity pioneer with over two decades of excellence, seeking a dynamic Technical Support Engineer to contribute to their rapidly growing business. The role involves providing technical support for Fortinet's wireless and switching products, managing customer communications, and offering recommendations based on technical analysis.
Responsibilities:
• Provide direct technical web and telephone support to Fortinet customers including:
• Support and troubleshooting on the wireless and switching range of Fortinet products
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge etc
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case
Qualifications:
Required:
• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of WiFi 802.11 networks, 4G LTE experience
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, WIDS
• Strong troubleshooting and problem solving skills
• Extensive working knowledge of Windows, MACOs, UNIX or Linux
• Strong English skills both written and verbal
• Must be authorized to work in the U.S. without sponsorship
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
Preferred:
• Previous call center experience, preferably supporting data networking products and/or security products is desirable
Company:
Fortinet is a provider of network security appliances that include firewalls, security gateways, and complementary products. It is a sub-organization of Fortinet Federal. Founded in 2000, the company is headquartered in Sunnyvale, USA, with a team of 10001+ employees. The company is currently Late Stage.

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