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L2 Support Engineer Jobs in California (NOW HIRING)

Fortinet

Senior Technical Support Engineer

Santa Clara, CA · On-site

$87K - $107K/yr

Apply networking knowledge with a focus on L2, L3, L4, and L7. * Debug and troubleshoot networking ... Utilize engineering background to recreate customer issues in the lab and work with the engineering ...

Redolent, Inc.

US_East | Desktop Support_L2

Anaheim, CA · On-site

L2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role: Incident resolution (trouble shooting, physical check of instrument, network ...

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L2 Support Engineer information

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$16

$39

$67

How much do l2 support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for l2 support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What is an L2 Support Engineer?

L2 Support Engineers, also known as Level 2 Support Engineers, are technical professionals who handle more complex customer issues that cannot be resolved by first-level (L1) support. They are responsible for diagnosing, troubleshooting, and resolving technical problems related to software, hardware, or network systems. L2 Support Engineers often work closely with L1 support teams to escalate and resolve incidents, and may also collaborate with development or engineering teams for deeper technical issues. Their role is critical in ensuring timely and effective solutions to customer problems, maintaining service quality, and minimizing downtime.

What are the key skills and qualifications needed to thrive as an L2 Support Engineer, and why are they important?

To thrive as an L2 Support Engineer, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and relevant certifications such as CompTIA, ITIL, or Microsoft Certified Solutions Associate (MCSA) is highly valuable. Excellent problem-solving abilities, effective communication, and customer service orientation are essential soft skills in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are critical in maintaining IT service quality and business continuity.

How does an L2 Support Engineer typically collaborate with other support tiers and technical teams?

L2 Support Engineers act as a bridge between the frontline (L1) support and more specialized (L3) technical teams. They handle complex issues escalated from L1, performing in-depth troubleshooting and root cause analysis. If an issue requires deeper expertise, L2 will document findings and pass it to the L3 or development teams, often participating in joint problem-solving sessions. This collaborative approach ensures efficient resolution of customer problems and allows L2 engineers to build strong technical and communication skills while learning from both customer interactions and advanced technical challenges.

What is the difference between L2 Support Engineer vs Network Support Technician?

AspectL2 Support EngineerNetwork Support Technician
CertificationsCompTIA Network+, Cisco CCNA, ITILCompTIA Network+, Cisco CCNA, similar certifications
Work EnvironmentCorporate IT, data centers, technical support teamsNetwork operations centers, on-site troubleshooting, client sites
ResponsibilitiesAdvanced troubleshooting, system analysis, escalation handlingNetwork setup, maintenance, basic troubleshooting
Industry UsageIT services, tech companies, enterprise environmentsTelecommunications, ISPs, enterprise networks

While both roles require networking knowledge and certifications like Cisco CCNA, the L2 Support Engineer handles more complex technical issues and system analysis, whereas the Network Support Technician focuses on network setup and basic troubleshooting. The L2 Support Engineer typically works in corporate IT environments, providing escalated support, while the Network Support Technician often works in network operations centers or on-site to maintain network infrastructure.

What are popular job titles related to L2 Support Engineer jobs in California?

For L2 Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching L2 Support Engineer jobs in California look for?

The top searched job categories for L2 Support Engineer jobs in California are:

L2 Support Engineer jobs near you
Infographic showing various L2 Support Engineer job openings in California as of September 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Technical Support Engineer (Integrations)

Los Angeles, CA • Hybrid

FloQast
Software Development • 501 - 1,000 employees
Learn more about FloQastexternal

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 15 days ago

Job description

As a Technical Support Engineer(Integrations), you will unblock customers facing technical obstacles across FloQast's Accounting Transformation Platform and expansive ecosystem of integrations. Customers around the globe rely onFloQast for businesscritical processes spanning Accounting, AI, Audit, Compliance, Finance, IT, and more. This essential customerfacing role ensures successful integration outcomes by engaging directly with IT, Financial System Admins, and other endusers, and frequently collaborating with fellow TSEs, Professional Services, Partnerships, Customer Success, R&D, Sales, and beyond. You'll leverage deep product knowledge across prebuilt and custom APIs to troubleshoot issues to resolution, perform handson technical engagements, and guide customers to maximum success on FloQast.
 
This role has a requirement of working in office 3 days per week (Tuesday - Thursday).
 
*Visa sponsorship is NOT available at this time
What You'll Do
  • Own support cases from customers, applying proper prioritization and delivering clear and effective solutions via appropriate communication channels (primarily email and screen share)
  • Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and sharing technical resolutions.
  • Perform technical configuration work to optimize customer environments, ensuring successful outcomes aligned with platform best practices and client specifications.
  • Handle a range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), with a specific focus on integrations such as ERPs, Cloud Storage Providers, SSO Identity Providers, Subledgers, Banks, etc.
  • Develop expertise in assigned SME areas, progressively deepening knowledge in specialized product features.
  • Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
  • Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform deep-dive troubleshooting.
  • Contribute to Knowledge Base articles in association with Product and Education teams, ensuring documentation remains current and valuable for both customers and AI enablement.
  • Participate in daily standups with support peers to discuss active tickets and collaborate on solutions.
  • Monitor and contribute to internal Slack discussions, assisting cross-functional peers with complex cases and sharing insights from assigned SME area(s).
  • Engage in cross-functional stakeholder meetings for SME assignments to provide feedback on release previews, roadmap direction, and defect prioritization.
  • Lead or contribute to special projects and initiatives as assigned, leveraging expertise and creative problem-solving skills to help the department and company achieve their goals.
What You'll Bring
  • 2+ years of experience in Technical Support, IT, or a related technical field.
  • High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
  • Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
  • Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
  • Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
  • Proven ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Nice To Haves/Other
  • Experience working in a B2B SaaS environment, particularly in fintech or enterprise software.
  • Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
  • Experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
  • Familiarity with basic database querying (SQL), API troubleshooting, or data integration concepts.
  • Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
  • Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
  • Familiarity with session replay or log analysis tools for debugging customer issues.
  • Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
  • Multi-language support experience (e.g., bilingual English-German)
#LI-Hybrid
#BI-Hybrid
#LI-JP1
 
The base pay range for this position is $60,000- $90,000. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation.
 
FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

 
About FloQast:
FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows-transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale. 
 
Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:
Unwaveringly Authentic 
Ambitious with Integrity
Empowered to Grow
Committed to Collaboration
Customer Obsessed in All Ways
 
FloQast is regularly rated as a Best Place to Work!
- Inc. Magazine's Best Workplaces in 2025, 2024, 2023, 2022, and 2021
- Best Places to Work by LA Business Journal since 2017 (that's 9 years!)
- Built In's Best Place to Work in Los Angeles 7 years in a row!
 
Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd. 
 
If this aligns closely with what you are looking for, hit "Apply" and come join our growing team!
 
FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.
 
Link to FloQast Recruiting AI Usage Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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