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Technical Support Engineer L2 Jobs (NOW HIRING)

Aptino

WMS Application Support L2/L3

Richmond, VA · On-site

WMS Application Support Engineer (L2/L3) Location: Richmond, VA (Hybrid - 3 days/week onsite) We ... Investigate and resolve functional and technical issues related to warehouse operations, material ...

New

Nttlimited

At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a ... Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L2) is a developing ...

New

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

$110K - $120K/yr

OPSWAT is now searching for Tier 2 Technical Support Enginee r to join our Customer Support team ... Work closely with technically oriented customers (typical customers are engineers and IT personnel)

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

$110K - $120K/yr

OPSWAT is now searching for Tier 2 Technical Support Enginee r to join our Customer Support team ... Work closely with technically oriented customers (typical customers are engineers and IT personnel)

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ... L2 support is categorized as issues that require code-level knowledge. * Responsible for L1 support ...

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Technical Support Engineer L2 information

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$79K

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How much do technical support engineer l2 jobs pay per year?

As of Jul 12, 2026, the average yearly pay for technical support engineer l2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Engineer L2s, and how can they effectively address them?

Technical Support Engineer L2s often encounter complex technical issues that require in-depth troubleshooting and quick problem-solving skills. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with both customers and internal teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively collaborate with Level 1 support and engineering teams for escalations. Continuous learning and staying updated with product knowledge also help in providing efficient solutions and improving customer satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer L2, and why are they important?

To thrive as a Technical Support Engineer L2, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help you deliver effective solutions and build trust with customers. These skills are crucial for quickly resolving complex technical issues and maintaining high user satisfaction.

What does a Technical Support Engineer L2 do?

A Technical Support Engineer L2 is responsible for handling more complex technical issues that have been escalated from Level 1 support. They troubleshoot software and hardware problems, provide solutions to customers, and may collaborate with engineering teams to resolve advanced issues. L2 engineers often document solutions, assist in system updates, and may also help train junior staff. Their role is crucial in ensuring customer satisfaction by resolving problems efficiently and accurately.
More about Technical Support Engineer L2 jobs
What job categories do people searching Technical Support Engineer L2 jobs look for? The top searched job categories for Technical Support Engineer L2 jobs are:
Technical Support Engineer L2 jobs near you
Infographic showing various Technical Support Engineer L2 job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
WMS Application Support L2/L3

WMS Application Support L2/L3

Aptino

Richmond, VA • On-site

Other

Posted 3 days ago

New

Job description

Role: WMS Application Support Engineer (L2/L3)

Location: Richmond, VA (Hybrid – 3 days/week onsite)

Job Description:

We are looking for a WMS Application Support Engineer (L2/L3) with strong techno-functional expertise to provide production support for Blue Yonder Warehouse Management System (WMS) and a customized Material Management solution. The ideal candidate will possess excellent analytical, troubleshooting, and application support skills, with experience supporting warehouse operations, inventory processes, and enterprise integrations in a fast-paced production environment.

Key Responsibilities:
  • Provide Level 2/Level 3 production support for Blue Yonder WMS, ensuring timely resolution of application incidents, service requests, and production issues.
  • Investigate and resolve functional and technical issues related to warehouse operations, material planning, inventory control, and replenishment processes.
  • Perform detailed root cause analysis (RCA) for recurring issues and collaborate with development teams to implement permanent solutions.
  • Monitor application health, scheduled jobs, batch processes, interfaces, and system integrations to ensure uninterrupted business operations.
  • Support business users during critical planning windows, warehouse activities, and high-volume operational periods.
  • Analyze production logs, application errors, and interface failures, ensuring prompt issue identification and resolution.
  • Coordinate with cross-functional teams, including business users, developers, infrastructure, and ERP support teams, to resolve complex production issues.
  • Maintain support documentation, incident records, knowledge articles, and operational procedures while adhering to established SLAs.
Required Functional Expertise:
  • Strong understanding of warehouse management, inventory control, material planning, and replenishment workflows.
  • Experience with inventory optimization concepts, including safety stock, stock replenishment, and material movement processes.
  • Ability to monitor, investigate, and resolve planning exceptions, system alerts, and operational discrepancies.
  • Familiarity with supply and demand planning concepts, inventory constraints, and warehouse execution processes.
Required Technical Skills:
  • Hands-on experience supporting Blue Yonder WMS (formerly JDA) or related Blue Yonder warehouse and planning applications in a production support environment.
  • Strong working knowledge of MOCA for troubleshooting, debugging, and application analysis.
  • Proficiency in writing and analyzing SQL queries for data validation, troubleshooting, and production support activities.
  • Experience supporting integrations between WMS and enterprise systems such as SAP, Oracle ERP, or similar platforms.
  • Knowledge of monitoring and resolving issues related to interfaces, APIs, scheduled jobs, batch processing, and data synchronization.
  • Familiarity with incident management, change management, and problem management processes within ITIL-based support environments.
Preferred Qualifications:
  • Experience working in enterprise warehouse, supply chain, manufacturing, or distribution environments.
  • Exposure to monitoring tools, ticketing systems (ServiceNow, Jira, etc.), and production support best practices.
  • Experience working in Agile or ITIL-driven support organizations.
  • Strong communication, analytical, and problem-solving skills with the ability to collaborate effectively across technical and business teams.
  • Ability to manage multiple priorities, work independently, and take ownership of production support activities.

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