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Technical Support Engineer L2 Jobs (NOW HIRING)

Runpod Inc

Technical Support Engineer (L2)

... developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale. As a Technical Support Analyst (L2), you'll play a critical role in supporting ...

Nttlimited

At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a ... Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L2) is a developing ...

NTT Ltd.

We are renowned for our technical excellence and leading innovations, and for making a difference ... Your day at NTT DATA The Data Center Service Delivery Field Support Engineer (L2) is a developing ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

... Technical Support Engineer to contribute to their rapidly growing business. The role involves ... L2/L3 switches • Experience with security products firewalls, IPSec, IDS/IPS, WIDS • Strong ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ...

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How much do technical support engineer l2 jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support engineer l2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer L2 do?

A Technical Support Engineer L2 is responsible for handling more complex technical issues that have been escalated from Level 1 support. They troubleshoot software and hardware problems, provide solutions to customers, and may collaborate with engineering teams to resolve advanced issues. L2 engineers often document solutions, assist in system updates, and may also help train junior staff. Their role is crucial in ensuring customer satisfaction by resolving problems efficiently and accurately.

What are the key skills and qualifications needed to thrive as a technical support engineer L2?

To thrive as a Technical Support Engineer L2, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help you deliver effective solutions and build trust with customers. These skills are crucial for quickly resolving complex technical issues and maintaining high user satisfaction.

What are some common challenges faced by technical support engineer L2s, and how can they effectively address them?

Technical Support Engineer L2s often encounter complex technical issues that require in-depth troubleshooting and quick problem-solving skills. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with both customers and internal teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively collaborate with Level 1 support and engineering teams for escalations. Continuous learning and staying updated with product knowledge also help in providing efficient solutions and improving customer satisfaction.
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Technical Support Engineer L2 jobs near you
Infographic showing various Technical Support Engineer L2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer (L2)

Runpod Inc

Remote

Full-time

Medical, Dental, Vision, PTO

Posted 22 days ago

Job description

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers.
We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.
As a Technical Support Analyst (L2), you'll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.
Please note: this position requires availability on weekends as per business requirements
Responsibilities:
Customer Support and Problem Resolution
  • Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.
  • Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).
  • Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod's products or services.
  • Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.
  • Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback.
  • Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
  • Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.
  • Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.
Technical Analysis and Solutions:
  • Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed.
  • Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary.
  • Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable.
  • Proficiency with Datadog, Grafana, SQL databases, and ease with CRM tools are considered strong assets for this role.
  • Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.
Requirements:
  • At least 5 years professional experience in technical customer support.
  • Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience.
  • Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
  • Strong problem-solving skills and the ability to analyze and resolve technical issues.
  • Should have at least 2 years of experience in software engineering/development or 2 years of experience as a networking admin
  • Knowledge of various operating systems (Linux/Ubuntu), containerization (Docker), SQL databases (MySQL, PostgreSQL), and an understanding of data center components such as server hardware and network operations, as well as familiarity with common network protocols like TCP/IP, HTTP/HTTPS, SSH, and DNS.
  • Ability to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces in Python.
  • Excellent communication skills, both verbal and written.
  • Advanced knowledge of operating systems, including:
    • Proficiency with SSH and the use of terminal commands
    • Experience with Linux (server versions specifically)
    • Strong asset: proficiency in Docker and deployment on the docker
Preferred:
  • Strong technical skills, including proficiency in Django, Flask, PyTorch, JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.
  • Proficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms.
  • Experience in AI fine-tuning or AI inference

What You'll Receive:
  • The competitive base pay for this position ranges from 70,000 to 93,000 usd. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location
  • Meaningful equity in a fast-growing company- everyone on the team receives stock options - your impact drives our growth, and you share in the upside.
  • Generous medical, dental & vision plans
  • Flexible PTO- take the time you need to recharge
  • Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
  • Join a passionate team on the cutting edge of AI infrastructure - where culture, learning, and ownership are at the heart of how we scale.
  • $1,200 USD Home Office & Equipment Stipend-We set you up for success from day one with gear and support to create your ideal workspace

Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas

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