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Technical Support Engineer L2 Jobs (NOW HIRING)

Damco

$130K/yr

Technical Support Engineer Location: Basking Ridge, NJ Fulltime/hybrid Salary: $130k ... Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed ...

New

Zeta Corporation

Technical Support Engineer We are looking for a Technical Support Engineer to provide first-level ... Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed ...

BroadAxis

L2 Support Engineer

Manhattan, NY

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.

Cyolo

Technical Support Engineer

Washington, DC · On-site

Senior Technical Support Engineer Join our amazing team as our Senior Technical Support Engineer! We are looking for a highly experienced and driven Technical Support Engineer to lead complex ...

RAD Co Inc

Technical Support Engineer

Mahwah, NJ

Technical Support Engineer #1324 Global Services, RAD Inc. (USA) We are looking for a Technical Support Engineer to join our Global Services team. Location: Mahwah, NJ, USA. Function as primary ...

eTeam

Customer Service Engineer (L2)

Andover, MA

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

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How much do technical support engineer l2 jobs pay per year?

As of Jun 2, 2026, the average yearly pay for technical support engineer l2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer L2, and why are they important?

To thrive as a Technical Support Engineer L2, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help you deliver effective solutions and build trust with customers. These skills are crucial for quickly resolving complex technical issues and maintaining high user satisfaction.

What are some common challenges faced by Technical Support Engineer L2s, and how can they effectively address them?

Technical Support Engineer L2s often encounter complex technical issues that require in-depth troubleshooting and quick problem-solving skills. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with both customers and internal teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively collaborate with Level 1 support and engineering teams for escalations. Continuous learning and staying updated with product knowledge also help in providing efficient solutions and improving customer satisfaction.

What does a Technical Support Engineer L2 do?

A Technical Support Engineer L2 is responsible for handling more complex technical issues that have been escalated from Level 1 support. They troubleshoot software and hardware problems, provide solutions to customers, and may collaborate with engineering teams to resolve advanced issues. L2 engineers often document solutions, assist in system updates, and may also help train junior staff. Their role is crucial in ensuring customer satisfaction by resolving problems efficiently and accurately.
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Technical Support Engineer L2 jobs near you
Technical Support Engineer

Technical Support Engineer

Lorven Technologies

Basking Ridge, NJ • Hybrid

Other

Posted 5 days ago

Job description

Technical Support Engineer
Location: Basking Ridge, NJ (hybrid)
Fulltime
Responsibilities:
Customer Support: Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner. Ensure a high level of customer satisfaction through effective communication and problem resolution.
Incident Management: Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track all customer interactions, activities, and resolutions accurately in the ticketing system.
Troubleshooting: Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to identify solutions or escalate to higher-level support teams when necessary.
Documentation and Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency.
Escalation Management: Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed information and following escalation procedures. Collaborate with higher-level support teams to ensure prompt and effective resolution of customer issues.
Collaboration and Communication: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to resolve customer issues and provide timely updates to customers.
Compliance and Security: Adhere to security protocols, data privacy regulations, and industry compliance standards when handling customer data and accessing sensitive systems or information
Skills:
Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
Strong problem-solving skills and ability to troubleshoot basic technical issues independently
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
Customer-oriented mindset with a focus on delivering high-quality customer service.
Familiarity with ticketing systems and knowledge base tools is a plus
Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
Willingness to learn and adapt to new technologies and tools in the banking technology domain
Experience & Qualifications:
A minimum of 3 to 5 years of overall experience is required.
Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
Bachelor's degree in computer science, Information Technology, or a related field.
Experience in Banking /payment technologies is a plus.
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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