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Technical Support Engineer L2 Jobs (NOW HIRING)

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Stefanini

Technical Support Engineer

Greensboro, NC · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

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Technical Support Engineer L2 information

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$37.5K

$79K

$119.5K

How much do technical support engineer l2 jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support engineer l2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer L2 do?

A Technical Support Engineer L2 is responsible for handling more complex technical issues that have been escalated from Level 1 support. They troubleshoot software and hardware problems, provide solutions to customers, and may collaborate with engineering teams to resolve advanced issues. L2 engineers often document solutions, assist in system updates, and may also help train junior staff. Their role is crucial in ensuring customer satisfaction by resolving problems efficiently and accurately.

What are the key skills and qualifications needed to thrive as a technical support engineer L2?

To thrive as a Technical Support Engineer L2, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help you deliver effective solutions and build trust with customers. These skills are crucial for quickly resolving complex technical issues and maintaining high user satisfaction.

What are some common challenges faced by technical support engineer L2s, and how can they effectively address them?

Technical Support Engineer L2s often encounter complex technical issues that require in-depth troubleshooting and quick problem-solving skills. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with both customers and internal teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively collaborate with Level 1 support and engineering teams for escalations. Continuous learning and staying updated with product knowledge also help in providing efficient solutions and improving customer satisfaction.
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Technical Support Engineer L2 jobs near you
Infographic showing various Technical Support Engineer L2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Payments Support Engineer L2/L3

Accord Technologies Inc.

Charlotte, NC • On-site

$134K/yr

Contractor

Re-posted 19 days ago

Job description

Job ID # JR1028085
L2/L3 Payments Support Engineer - ACI/MTS (Payments, ACI, MTS, Base24, Baking Domain)
Location: Charlotte, NC (Need Onsite day 1, hybrid 3 days from office).
Duration: long term
Position type: W2 contract.

 
Mandatory skills:  ACI Base24 / MTS (Modular Transaction Switch) platforms, ACH, Wire, Card Payments, Real-Time Payments (RTP), Digital Wallet transactions,  Payments Support, ACI/MTS, Payments, ACI, MTS, Base24, Switching components, Baking Domain,maintain service levels and respond to critical issues,PCI-DSS, fraud alert handling, and audit support.
 
Job Description:

As part of our dedicated payment operations support team, we are seeking a highly skilled L2/L3 Payments Support Engineer with hands-on experience in ACI Base24 / MTS (Modular Transaction Switch) platforms. The role is critical to ensuring the resilience, integrity, and continuous availability of high-volume payment processing systems including ACH, Wire, Card Payments, Real-Time Payments (RTP), and Digital Wallet transactions. Candidate will collaborate with application support, infrastructure, and payment operations teams to maintain service levels and respond to critical issues, while working closely with vendors.

 
Responsibilities:
  • Level 2 Responsibilities:
    • Monitor transaction flows (ATM, POS, Online, RTP) and proactively resolve payment disruptions.
    • Handle incidents, service requests, and escalations within defined SLAs.
    • Coordinate with infrastructure teams for patch management, capacity issues, or system upgrades.
    • Support change control processes for deployments across non-prod and prod environments.
  • Level 3 Responsibilities:
    • Deep-dive analysis on production incidents involving Base24, MTS, or switching components.
    • Review and optimize transaction routing, message parsing (ISO 8583), and settlement interfaces.
    • Debug source code (if applicable) or configuration scripts and interface logs.
    • Drive problem management and post-incident reviews with full RCA documentation.
    • Liaise with ACI or third-party vendors for code-level fixes and updates.
    • Collaborate on compliance and security tasks including PCI-DSS, fraud alert handling, and audit support.
 
Requirements:
  • 7 to 9+ years in Payments Support, including L2/L3 roles within enterprise banking environments.
  • Base24 Classic / UP Framework.
  • Modular Transaction Switch (MTS).
  • ISO 8583 / XML / JSON payment messages.
  • Card processing systems (debit/credit, EMV, tokenization).
  • ACH, Wire, and RTP flows.
  • Middleware and interfaces (e.g., MQ, APIs, TCP/IP).
  • Unix/Linux administration.
  • Shell/PERL scripting.
  • SQL and relational databases.
  • Familiar with tools like Splunk, AppDynamics, ELK, Control-M, etc.