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Technical Support Engineer L2 Jobs (NOW HIRING)

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

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All JobsTechnical Support Engineer L2 Jobs

Technical Support Engineer L2 information

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$37.5K

$79K

$119.5K

How much do technical support engineer l2 jobs pay per year?

As of Jul 12, 2026, the average yearly pay for technical support engineer l2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Technical Support Engineer L2s, and how can they effectively address them?

Technical Support Engineer L2s often encounter complex technical issues that require in-depth troubleshooting and quick problem-solving skills. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with both customers and internal teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively collaborate with Level 1 support and engineering teams for escalations. Continuous learning and staying updated with product knowledge also help in providing efficient solutions and improving customer satisfaction.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer L2, and why are they important?

To thrive as a Technical Support Engineer L2, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help you deliver effective solutions and build trust with customers. These skills are crucial for quickly resolving complex technical issues and maintaining high user satisfaction.

What does a Technical Support Engineer L2 do?

A Technical Support Engineer L2 is responsible for handling more complex technical issues that have been escalated from Level 1 support. They troubleshoot software and hardware problems, provide solutions to customers, and may collaborate with engineering teams to resolve advanced issues. L2 engineers often document solutions, assist in system updates, and may also help train junior staff. Their role is crucial in ensuring customer satisfaction by resolving problems efficiently and accurately.
More about Technical Support Engineer L2 jobs
What job categories do people searching Technical Support Engineer L2 jobs look for? The top searched job categories for Technical Support Engineer L2 jobs are:
Technical Support Engineer L2 jobs near you
Infographic showing various Technical Support Engineer L2 job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Desktop Support Engineer L2 ES

Excis Compliance ltd

Alloway, NJ

$2.1K - $2.2K/mo

Full-time

Re-posted 15 days ago

Job description

\n <\/head>\n \n WE'RE HIRING AS AN L2 DESKTOP SUPPORT TECHNICIAN IN BARCELONA!<\/span>
<\/h2>

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive <\/span><\/span>L2 Desktop Support Technician<\/span><\/b> <\/span>to handle advanced hardware, software, and asset management across multiple sites in the Barcelona area.<\/span>
<\/p>

Join us for a rewarding career in a supportive, family\-like environment where you'll look forward to coming to work every day.<\/span>
<\/p>\n

    \n

  • Client in 190+ countries<\/span>
    <\/p><\/li>\n

  • 6000+ Engineers<\/span>
    <\/p><\/li>\n

  • 200+ Enterprise Clients<\/span>
    <\/p><\/li>\n <\/ul>

    We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<\/span>
    <\/p>

    Start your journey with Excis and grow with us!<\/span>
    <\/p>What You'll Do<\/span>
    <\/h3>\n

      \n

    • Provide L2 onsite and remote support for Windows and Apple devices, handling IMAC, advanced troubleshooting, and VIP support<\/span>
      <\/p><\/li>\n

    • Perform asset tagging, CMDB updates, and inventory tracking across dedicated and dispatch sites per ITIL processes<\/span>
      <\/p><\/li>\n

    • Support printers, AV systems, hardware refreshes, warranty coordination, and new hire onboarding<\/span>
      <\/p><\/li>\n <\/ul>\n

      \n
      \n <\/div><\/span>
      Requirements<\/h3><\/span><\/h3>What You Need<\/span>
      <\/h3>\n
        \n

      • 1-2 years in L2 desktop support with Windows 10\/11, macOS, Microsoft Office, and OS deployment<\/span>
        <\/p><\/li>\n

      • Solid understanding of networking basics (TCP\/IP, DNS, WINS) and common network devices (Cisco, HP)<\/span>
        <\/p><\/li>\n

      • Experience with mobile devices, printer support, and working in an ITIL\-managed environment<\/span>
        <\/p><\/li>\n

      • Strong customer service mindset, documentation skills, and ability to work independently across Barcelona sites<\/span>
        <\/p><\/li>\n

      • Valid driver's license and access to a personal vehicle for multi\-location support<\/span>
        <\/p><\/li>\n <\/ul><\/span>\n

        \n
        \n <\/div>
        Benefits<\/h3>\n
        \n Why Join Us<\/span>
        <\/h3>\n

        At Excis, your work matters. You'll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.<\/span>
        <\/p>\n

        Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<\/span>
        <\/p>\n

        Ready to make a difference and grow your career? Apply now to join Excis <\/span><\/span>in Barcelona<\/span><\/b> <\/span>and be at the forefront of L2 IT support excellence<\/span>
        <\/p>\n <\/div>\n

        \n
        \n <\/div><\/span>
        \n <\/body>\n<\/html>

Apply