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Technical Support Engineer L2 Jobs (NOW HIRING)

Zoomcar

Senior Technical Support Engineer

Santa Clara, CA · On-site

$87K - $107K/yr

Technical Support Engineer - FortiNAC ETAC Team Position overview and Job Responsibilities ... Apply networking knowledge with a focus on L2, L3, L4, and L7. * Debug and troubleshoot networking ...

New

Forhyre

Desktop Support Engineer - L2

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Itron, Inc

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Itron, Inc.

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Noblesoft Technologies

Design Engineer L2

Raymond, OH · On-site

Job Title: Design Engineer L2 Location: Raymond, OH Design Engineer : * Design and develop ... Work with test engineers and suppliers to analyze and resolve technical problems. * Must be able to ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Atlas Copco Holding GmbH

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

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Technical Support Engineer L2 information

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How much do technical support engineer l2 jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical support engineer l2 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer L2 do?

A Technical Support Engineer L2 is responsible for handling more complex technical issues that have been escalated from Level 1 support. They troubleshoot software and hardware problems, provide solutions to customers, and may collaborate with engineering teams to resolve advanced issues. L2 engineers often document solutions, assist in system updates, and may also help train junior staff. Their role is crucial in ensuring customer satisfaction by resolving problems efficiently and accurately.

What are the key skills and qualifications needed to thrive as a technical support engineer L2?

To thrive as a Technical Support Engineer L2, you need strong troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help you deliver effective solutions and build trust with customers. These skills are crucial for quickly resolving complex technical issues and maintaining high user satisfaction.

What are some common challenges faced by technical support engineer L2s, and how can they effectively address them?

Technical Support Engineer L2s often encounter complex technical issues that require in-depth troubleshooting and quick problem-solving skills. A common challenge is balancing multiple high-priority tickets while maintaining clear communication with both customers and internal teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively collaborate with Level 1 support and engineering teams for escalations. Continuous learning and staying updated with product knowledge also help in providing efficient solutions and improving customer satisfaction.
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Technical Support Engineer L2 jobs near you
Infographic showing various Technical Support Engineer L2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Senior Technical Support Engineer

Santa Clara, CA • On-site

Zoomcar
See more jobs at Zoomcarexternal

$87K - $107K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Technical Support Engineer – FortiNAC ETAC Team

Position overview and Job Responsibilities
  • Provide technical support to customers on security devices and cloud deployments.
  • Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
  • Recommend corrective actions based on gathered data and its analysis.
  • Run real‑time phone or remote access sessions with customers.
  • Apply networking knowledge with a focus on L2, L3, L4, and L7.
  • Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
  • Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.
Required Knowledge and Experience
  • Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content‑based routing, or URL modification
  • OSI model
  • Operating systems: Windows, Unix or Linux
  • Internet security: firewall, IPSs, or Mail Security Gateways
Desired Qualifications
  • Relevant industry certifications (FCNSA, CCNA, CCIE)
  • Basic experience with security devices such as firewalls, IPSs, Mail Security Gateways
  • Knowledge of dynamic routing protocols and implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2‑factor authentication)
  • Proficient spoken and written English
  • Positive, communicative, and customer‑oriented attitude
Education

Bachelor's or Master’s Degree in Engineering.

Compensation and Benefits

US base salary range: $87,000–$107,000. Benefits include medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation, sick time, and a comprehensive leave program. All roles are eligible for the Fortinet equity program; bonus eligibility is reviewed at the time of hire and annually.

Must be authorized to work in the U.S. without sponsorship.

US citizenship is required.

EEO Statement

Fortinet is an equal‑opportunity employer. We value diversity in our company and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status in the location where the candidate is applying.

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