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Tech Support Engineer Jobs (NOW HIRING)

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Alleare Consulting

IT Support Engineer

Casa Grande, AZ · On-site

IT Support Engineer Fulltime Casa Grande, AZ (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client's team and work on-site at their Casa Grande, AZ. office. The IT Support ...

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

IT Support Engineer - Join Our Fast-Growing Team at ID Tech Solutions! We are a rapidly growing IT Managed Service Provider (MSP) company based in Lakewood NJ and Brooklyn NY. Our company specializes ...

Mondo

IT Support Engineer

San Francisco, CA · On-site

$55 - $65/hr

Onsite IT Support Engineer, Onsite - San Francisco Bay Area, CA. Start date is ASAP for this 6-month Contract-to-Hire position. Job Title: Onsite IT Support Engineer Location-Type: Hybrid (3 days ...

Peloton

IT Support Engineer

New York, NY · On-site

As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

Support Engineer Are you a highly skilled IT professional who enjoys solving complex technical problems, taking ownership of challenging issues, and improving the technology environment around you?

Capital Area Food Bank

$60K - $78K/yr

Description The IT Support Engineer will provide application and engineering support on all the IT Infrastructure and Services provided to the CAFB staff. This role is responsible for the maintenance ...

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Tech Support Engineer information

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How much do tech support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a tech support engineer?

Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.

What are the key skills and qualifications needed to thrive as a tech support engineer?

To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.

What are some common challenges faced by tech support engineers, and how can I prepare for them?

Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.

What is the difference between Tech Support Engineer vs Network Support Specialist?

AspectTech Support EngineerNetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, CCNP (often)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsTelecommunications, enterprise networks, data centers

The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.

What do tech support engineers do?

Tech support engineers diagnose, troubleshoot, and resolve hardware and software issues for users or organizations. They often use remote tools, knowledge bases, and technical skills to assist clients, maintain systems, and ensure optimal performance. Strong communication and problem-solving skills are essential in this role.
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Tech Support Engineer jobs near you
Infographic showing various Tech Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technology Support Engineer

Dallas, TX • On-site

Las Vegas Sands Corp.
See more jobs at Las Vegas Sands Corp.external

Full-time

Re-posted 9 days ago

Job description

Job Description:
Position Overview
The primary responsibility of the Technology Support Engineer is to support the Corporate IT environment and will manage operation of hardware, network, software applications, and peripherals to ensure that effective technology is in place and used to its maximum capabilities. This position will provide excellent customer service and support to internal users and determine what assistance is required from the external service providers to maintain optimum performance. This position will also manage security configurations and identify required software to maintain privacy and protection from malicious activity. The Technology Support Engineer will manage and oversee the deployment of new technologies and the staff associated with the deployments.
All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.'s policies, practices, and procedures. All Las Vegas Sands Corp. Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Essential Duties & Responsibilities
  • Support the IT Operations function with its primary goals of Run, Maintain and Sustain.
  • Responsible for handling incidents related to computers, software applications, network connectivity, mobile devices, and other related technology.
  • Manage a queue of requests, accurately enter information into ticketing system(s) and complete follow-up on incidents and requests.
  • Set up hardware and configure software and peripherals.
  • Maintain and repair technology equipment (PCs, printers, phones, audio-video systems, etc.).
  • Follow prescribed troubleshooting procedures, manage communications, and escalate appropriately to supporting IT teams.
  • Perform operating system installation, upgrade, configuration, and security patch deployments using enterprise software distribution platforms.
  • Champion collaboration across IT and business functions.
  • Independently contribute to team objectives.
  • Mentor, support, and cross-train other Technology Support Engineers and Service Desk Technical Analysts.
  • Monitor systems for availability, capacity, and performance utilizing monitoring tools and dashboards.
  • Contribute suggestions for new products, services, and processes to ensure best in class customer service.
  • Contribute to self-service knowledgebase, operational procedures, and documents.
  • Consistently demonstrate professionalism in all interactions.
  • Execute business communication on system planned maintenance, incident status notifications and other customer communications.
  • Perform physical implementation and changes in coordination with IT Services provider and in adherence with change approval process where applicable.
  • Perform job duties in a safe manner.
  • Attend work as scheduled on a consistent and regular basis.
  • Perform other related duties as assigned.

Minimum Qualifications
  • At least 21 years of age.
  • Proof of authorization to work in the United States.
  • Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
  • Must be able to obtain and maintain any certification or license, as required by law or policy.
  • CompTIA A+ certification or ITIL certification preferred.
  • Understanding of ITIL and IT Service Management.
  • 5 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management.
  • Proven experience professionally engaging with stakeholders across all levels of the organization, including peers and executive leadership.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications.
  • Expertise in WIFI configuration, conference room A/V technologies, physical access controls, connectivity to cloud services, internet circuit, identity administration and permission.
  • Good knowledge of internet security and data privacy principles.
  • Attention to details: excellent organizational and time management skills.
  • Strong analytical and problem-solving skills.
  • Strong communicator who can explain complex technical concepts to both IT management and business stakeholders in a consumable fashion.
  • Demonstrated experience building cross-functional partnerships.
  • Willing to work with remote teams in different geographies and time zones.
  • Effective written and verbal communication skills in English.
  • Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.

Physical Requirements
Must be able to:
  • Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access assigned workspace areas with or without a reasonable accommodation.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
  • Utilize laptop and standard keyboard to perform essential functions of the job.

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