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Tech Support Engineer Jobs (NOW HIRING)

coringroup

Technology Support Engineer

Raynham, MA

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics ...

Corin Group

Technology Support Engineer

Raynham, MA · On-site

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics ...

Rootshell Inc

IT Support Engineer

San Francisco, CA · On-site

IT Support Engineer Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking an IT Support Engineer for one of our ...

iSoftStone

IT Support Engineer

Palo Alto, CA · On-site

$32 - $50/hr

IT Support Engineer iSoftStone, Inc. is seeking an IT Support Engineer to join our team in Palo Alto, CA! Fluency in Mandarin is preferred. Responsibilities include infrastructure design ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Company Description Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support ...

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client's team and work on-site at their corporate headquarters in Dallas, TX. The ...

Assa Abloy Group

IT Support Engineer Are you an IT support engineer who wants to work in a technically advanced environment, far beyond traditional helpdesk? Do you want to support high-tech users and at the same ...

New

ASSA ABLOY Group

IT Support Engineer Are you an IT support engineer who wants to work in a technically advanced environment, far beyond traditional helpdesk? Do you want to support high-tech users and at the same ...

New

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to-Hire We are a growing Managed Service Provider supporting clients across multiple industries and are ...

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How much do tech support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for tech support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer, and why are they important?

To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.

What are some common challenges faced by Tech Support Engineers, and how can I prepare for them?

Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.

What are Tech Support Engineers?

Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.

What is the difference between Tech Support Engineer vs Network Support Specialist?

AspectTech Support EngineerNetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, CCNP (often)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsTelecommunications, enterprise networks, data centers

The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.

More about Tech Support Engineer jobs
Who are the top companies hiring for Tech Support Engineer jobs? The top employers for Tech Support Engineer jobs are:
What states have the most Tech Support Engineer jobs? States with the most job openings for Tech Support Engineer jobs include:
What job categories do people searching Tech Support Engineer jobs look for? The top searched job categories for Tech Support Engineer jobs are:
Tech Support Engineer jobs near you
Infographic showing various Tech Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 21% Full Time, 77% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technology Support Engineer

coringroup

Raynham, MA

$85K - $100K/yr

Other

Posted 27 days ago

Job description

Corin is recruiting for a Technology Support Engineer to join our team. The Technology Support Engineer (TSE) will provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics platforms). They will utilize their methodical troubleshooting skills to triage, diagnose and provide solutions. Their work is split between scheduled activities (installation, preventative maintenance) and unscheduled emergency support. They utilize their knowledge of the system technical behavior as well as their understanding of the clinical workflow to identify failure modes, and root causes. Due to their knowledge of the system, they will often provide technical user training, and support customer relationships. They will work closely with the engineering teams for product and process improvements. Technology Support is split between remote support and on location support (requiring travel – domestic and international). This role is part of a global team.

Due to the naturally variable schedule, the TSE will be involved in engineering investigational work in the Raynham, MA office when not directly involved in Support work.

The key responsibilities of the Technology Support Engineer are/to:

  • Scheduled Activities
    • Installation of systems at user sites
    • Upgrades of existing systems
    • Preventative Maintenance visits at user sites
    • Training of users on maintenance and technical troubleshooting of systems
  • Unscheduled Activities
    • Troubleshoot and provide solutions – via direct user discussion, remote review of log files and other system details, guided troubleshooting steps
    • Remote support – phone and digital
    • On-site field visits – within operating theatre or hospital environment
    • Provide liaison and support for spare parts logistics to the end user
  • Projects
    • Continuous Improvement of Product and Processes
    • Engineering Development/Improvements
  • Administration and Management
    • Manage work calendar and travel.

The ideal Technology Support Engineer will have/be:

  • Bachelor’s degree in engineering or related discipline,
  • Minimum of 2 years of related work experience (field service or similar). Valued skills include:
  • Experience working within the hospital operating theatre environment
  • Experience in the medical device or surgical industry (preferably orthopaedics)
  • Experience of robotics or highly complex products, able to troubleshoot and repair complex installations.
  • Electrical/Software/Data troubleshooting skills
  • Experience of time management and QMS work documentation
  • Experience in Regulatory and Quality System Requirements.
  • Fluent in English – including technical documentation and record keeping.
  • Exceptional interpersonal & communication skills and a passion for customer service – customer facing role
  • Travel - valid passport, unrestricted domestic and international, short period – multiple trips
  • Ability to work in Israel would be highly considered
  • Adaptive – pressure to deliver tight deadlines in an environment with multiple & changeable priorities
  • Motivated - able to work alone as well as effectively within a team
  • Established track record of working independently, making critical decisions, and offering creative problem-solving skills

The base pay range for this position is $85,000-100,000. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

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