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Tech Support Engineer Jobs (NOW HIRING)

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity ...

Sallie Mae

Technology Support Engineer

Indianapolis, IN · On-site

What You'll Contribute The Technology Operations Engineer I will be responsible for supporting in maintaining and optimizing our technology systems and infrastructure. What You'll Do * Assist in the ...

Sallie Mae

Technology Support Engineer

Indianapolis, IN · On-site

What You'll Contribute The Technology Operations Engineer I will be responsible for supporting in maintaining and optimizing our technology systems and infrastructure. What You'll Do * Assist in the ...

Mondo

IT Support Engineer

Somerville, MA · On-site

$41 - $44/hr

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr ...

Link Technologies

IT Support Engineer

Las Vegas, NV · On-site

Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an opportunity in Las Vegas, NV. About the Role Link Technologies is seeking a hands-on IT Support Engineer ...

ExxonMobil

Technology Support Engineer

Praha, TX · On-site

What role you will play in our team Our Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for ...

Clarity Innovations

IT Support Engineer

Herndon, VA · On-site

Join us as we continue to lead innovation and tackle the most pressing challenges in national security. IT Support Engineer Role Overview As a versatile IT Support Engineer, you serve as the critical ...

Muon Space

IT Support Engineer

San Jose, CA · On-site

$106K - $120K/yr

About the Role Muon seeks an IT Support Engineer to join our IT team. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys helping people, and takes pride ...

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions.

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Tech Support Engineer information

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How much do tech support engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for tech support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a tech support engineer?

Tech Support Engineers are professionals who help customers and organizations troubleshoot and resolve technical issues related to products, software, or hardware. They provide assistance via phone, email, chat, or in person, diagnosing problems and guiding users through solutions. Tech Support Engineers may also escalate complex issues to higher-level technical staff and document problem resolutions to improve future support. Their role is critical in ensuring smooth operation and customer satisfaction with technology products and services.

What are the key skills and qualifications needed to thrive as a tech support engineer?

To thrive as a Tech Support Engineer, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified are highly valued. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with teams. These competencies are crucial for resolving technical issues efficiently and ensuring customer satisfaction.

What are some common challenges faced by tech support engineers, and how can I prepare for them?

Tech Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions to customers with varying technical backgrounds. To prepare, it's helpful to develop strong problem-solving skills, time management abilities, and clear communication techniques. Gaining familiarity with the company's products and commonly used diagnostic tools will also make it easier to address issues efficiently and provide excellent customer service.

What is the difference between Tech Support Engineer vs Network Support Specialist?

AspectTech Support EngineerNetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, CCNP (often)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsTelecommunications, enterprise networks, data centers

The main difference is that Tech Support Engineers focus on diagnosing and resolving a wide range of technical issues, including hardware and software, often providing remote or on-site support. Network Support Specialists primarily focus on maintaining and troubleshooting network infrastructure, such as routers, switches, and firewalls. Both roles require similar certifications and work environments but differ in their technical focus and scope of responsibilities.

What do tech support engineers do?

Tech support engineers diagnose, troubleshoot, and resolve hardware and software issues for users or organizations. They often use remote tools, knowledge bases, and technical skills to assist clients, maintain systems, and ensure optimal performance. Strong communication and problem-solving skills are essential in this role.
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Tech Support Engineer jobs near you
Infographic showing various Tech Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Church's Chicken

Atlanta, GA • On-site

Full-time

Posted 22 days ago

Church's Texas Chicken rating

4.9

Company rating: 4.9 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

67th of 106 rated fast food restaurants

Job description

Church's Texas Chicken
Employee Job Description
Job Title: IT Support Engineer
Reports To: Director of Technology Operations
Department: Technology and Digital Platforms
Location: RSC Atlanta, Georgia
Job Summary:
The IT Support Engineer delivers advanced technical support across a global enterprise environment, serving as a key escalation point for complex issues. This role spans endpoint, identity, application, and network environments, combining hands-on troubleshooting with deep technical analysis, root cause resolution, and continuous improvement initiatives.
The position integrates endpoint management, cloud administration, networking, and security operations to ensure a secure, stable, and high-performing IT landscape. Operating within a structured, metrics-driven IT service model, the engineer partners closely with infrastructure and security teams while leveraging automation and AI to enhance efficiency, accelerate issue resolution, and improve overall user experience. In this senior role, the engineer will serve as a subject matter expert, mentor junior staff, lead automation and continuous improvement initiatives, and influence endpoint, cloud, and security architecture decisions.
Key Duties/Responsibilities:
  • Technical Support & Troubleshooting:
    • Proven ability to support both onsite and remote users across distributed environments, including troubleshooting endpoint, network, and collaboration tools in hybrid work settings
    • Diagnosing and resolving complex hardware, software, and system issues across desktops, laptops, mobile devices, and peripherals
    • Troubleshoot enterprise applications, identity, and connectivity issues
    • Deliver tiered technical support by addressing Level 1 (basic troubleshooting), Level 2 (advanced diagnostics), and Level 3 (complex escalations and root cause analysis) for end users and enterprise systems.
    • Maintain thorough documentation and communication throughout all escalation stages to drive continuous improvement and ensure efficient, SLA-driven resolution.
  • Endpoint & Device Management:
    • Administer Microsoft Intune for device enrollment, compliance, patching, and application deployment
    • Manage endpoints across Windows, macOS, iOS, and Android platforms
    • Support endpoint lifecycle including imaging, deployment, and upgrades
  • Asset & Inventory Management:
    • Manage lifecycle of IT assets (deployment, tracking, auditing, retirement) across devices, AV equipment, and network hardware
    • Maintain accurate inventory, asset ownership, and location tracking using ITSM/asset tools
    • Support refresh cycles and conduct audits to ensure compliance and accuracy
  • Azure Cloud Administration:
    • Troubleshoot and resolve issues affecting Microsoft Secure Score pillars: Identity (e.g., authentication, Conditional Access), Data (protection in M365 and cloud SaaS), Applications (security and permissions), and Endpoints (Intune compliance).
    • Has proven experience using Microsoft Purview for data governance, compliance, and information protection, such as applying sensitivity labels, classifying data, and enforcing policies. Ensure controls are implemented consistently across On-Premises, Cloud, and SaaS environments.
  • Conference Room & AV Equipment:
    • Configure, support, and maintain conference room technology (e.g., Microsoft Teams Rooms, video conferencing systems, displays, AV hardware)
    • Troubleshoot meeting room and collaboration technology issues to ensure seamless user experience
  • Ticket & Incident Management:
    • Manage incidents and service requests using ITSM tools (ServiceNow, Freshservice, etc.)
    • Prioritize and resolve issues based on business impact and SLA requirements
    • Perform root cause analysis and contribute to problem management initiatives
  • Collaboration & Documentation:
    • Work cross-functionally with infrastructure, security, and application teams
    • Maintain knowledge base articles, SOPs, and technical documentation
    • Identify recurring issues and implement long-term improvements
  • Security & Compliance:
    • Enforce IT security policies, endpoint compliance, and Conditional Access controls
    • Support endpoint protection tools (e.g., Microsoft Defender)
    • Participate in patching, vulnerability remediation, and security initiatives
  • User Support & Training:
    • Provide end-user support and training on Microsoft 365, Teams, conferencing tools, and enterprise systems
    • Promote security awareness and best practices (e.g., MFA, phishing awareness)
    • Utilize AI tools to assist with troubleshooting, ticket triage, and knowledge management

Position Requirements (Education, Qualifications, Experience):
  • Education & Experience:
    • Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience)
    • 5-7 years of IT support experience with progression into L2-L3 responsibilities
    • 3-5 years within a formal enterprise help desk/service desk environment
    • Experience working with vendors and SLA-based support models
    • 2-3 years supporting hybrid cloud environments
    • Experience supporting application integrations and technology rollouts
    • Experience with asset lifecycle management and endpoint deployment
    • Experience using AI tools to support troubleshooting and IT operations.
    • ITIL certification or proven hands-on experience applying ITIL frameworks, including incident, problem and change management processes within a structured IT service environment

  • Technical Skills:
    • Microsoft 365, Azure AD / Entra ID, Intune
    • Windows, macOS, iOS, Android support
    • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN, Wi-Fi)
    • Conference room and AV technology support
    • Endpoint security (Microsoft Defender, Conditional Access)
    • ITSM tools (ServiceNow, Freshservice, Jira, or similar)
    • Scripting/automation (PowerShell, Python - preferred)
  • Desired Certifications:
    • CompTIA A+, CompTIA Network+, or Microsoft Certified (MCP, MD-102, AZ-104) preferred.
  • Soft Skills
    • Strong communication skills (written and verbal)
    • Excellent customer service and user engagement skills
    • Highly organized with ability to manage multiple priorities
    • Self-motivated with ability to work independently and collaboratively.

Competencies:
  • Technical & Analytical Excellence: Demonstrates critical thinking and structured problem-solving, strong execution and prioritization abilities, proactive ownership and initiative, effective cross-functional collaboration with teams and vendors, and a commitment to continuous improvement with an emphasis on automation and efficiency.
  • Vendor Management: Proven experience engaging and managing external vendors and managed service providers, including coordinating issue resolution, tracking performance against SLAs, participating in vendor QBRs (Quarterly Business Reviews), and escalating to ensure consistent service delivery and accountability.
  • AI-Enabled Support & Automation: Proven experience supporting enterprise AI tools, including Microsoft Copilot and AI-driven platforms, with a focus on troubleshooting and facilitating end-user adoption. Identifies opportunities to automate repetitive tasks using scripting and AI-driven workflows, while ensuring responsible, secure, and compliant use in alignment with enterprise governance and data protection standards.
  • Collaboration & Cross-Functional Partnership: Collaborates with infrastructure, security, application, and vendor teams to address complex issues. Bridges technical teams and business users for clear alignment. Proactively shares knowledge to foster team learning and support.
  • Security & Risk Awareness: Shows solid knowledge of identity protection, endpoint security, and data governance. Actively spots and addresses risks from user actions, system flaws, and configuration issues.

Physical Requirements:
Capable of fulfilling essential job duties, with or without reasonable accommodation. Must be able to lift, install, and provide support for IT and AV equipment as necessary.
1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's®, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

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About Church's Chicken

Sourced by ZipRecruiter

Church's Chicken is a premier business in the fast food and restaurant industry, renowned for its expansive network of quick-service chicken restaurants. Located in Atlanta, GA, US, and with an official website at churchs.com, the company serves millions of customers globally. The enterprise prides itself on its classic, home-style fried chicken, tenders, and biscuits, as well as a variety of delectable sides, desserts, and sauces. Since its founding by George W. Church Sr. in 1952, the company has devoted itself to providing quality meals at a great value, and today has over 1,500 locations across 25 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

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